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Reviews (1 092)
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Reviewed 5 weeks ago via mobile

Just spent 2weeks here..location on the beach was great..watch out for all the hustlers on there though trying to sell stuff etc.bit annoying.pool area was really good too,plenty of loungers and umbrellas.our room was very tired looking an in need of a refurb,bit dissapointed when we arrived as it looked much better in the photos.view was great though.we found some of the staff to be quite rude especially on reception but jenny?was lovely.food was ok but we mainly ate breakfast over the road an ate out in the evening in the gap.area outside the hotel always felt a bit dodgy an we didnt overly feel safe until further on where the bars were! Overall we wouldnt stay here again as i think they need some refurbs ..they were re doing reception whilst there so was noisy for the last week!! Tea an cake at 4pm was nice touch.shame about few other areas though

Stayed: June 2018, travelled as a couple
5  Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2018

We stayed here in April so not over crowded at this time of year. The location doesn’t require a hire car as you can walk to everything. The restaurants in the St Lawrence Gap, which is the road the hotel is on, are fab, we did a different one each night. One night in the hotel too. The beach is golden sand and palm trees with the occasional sighting of turtles in the sea. Our room had an enormous very comfortable bed, easy chairs, tv, fridge and sink and kettle. We ate breakfast on the balcony looking at the beautiful beach and turtles, we bought cereal and bread etc at the local shop across the Rd. There are 2 pools one large one small with loungers and chairs etc. Afternoon tea and homemade banana cake was served by the small pool every day at 4pm which was a lovely treat (free)
Our room and the hotel grounds were spotlessly clean and every member of staff was so lovely and helpful and polite. Some of the other guest we spoke to had been to Southern Palms many times and we would stay there again too. The food was tasty and traditional but we preferred to eat out. There is mini golf and snorkelling equipment for guests. Evening and Sunday lunch entertainment, look up Friday night fish night in Oistins for somewhere to go and get there by 5pm early so you eat before it gets crowded. We got the bus there and cab back with friends the music is great and look for the oldies dance area around the back. Crystal water bar is great on Sundays for a beach bbq and singer. We asked the hotel to book a reputable island tour which was great fun and enlightening. Barbados is a beautiful island and very friendly. I want to go back.

Room Tip: Room 202 and those around the small pool have great sea view quietly away from reception and big pool noise when kids are in it.
  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
7  Thank beach_pool_etc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2018 via mobile

Just returned from a ten night stay at Southern Palms. On our arrival the receptionist read out the terms and conditions on beach towels etc like a robot. Not a friendly welcome from her. The room we had was supposed to be a garden/pool view but we were upgraded to a beautiful ground floor ocean view room which was spacious and clean. We had a complimentary bottle of rum and 2 bottles of coke which was a lovely surprise. Daily cleaners were brilliant but I did notice the toilet bowl rim was dirty if you close inspect it and was never cleaned for the duration of our stay. The toilet flush was also temprimental but we got the hang of it. The bed was huge and comfy and air con was fantastic. We were right by the smaller pool and was lovely and quiet most days. Busy for the 4pm afternoon tea (drinking hot tea or coffee in the 30 degree heat was not for us but the brits do love their tea!) The complimentary cakes were lovely though. We made friends with the game birds and the hotel cat Cous Cous! Lovely quiet hotel which was a great base for exploring the island and as it is in the gap there were lots of restaurants and bars near by but on the outskirts so nice and quiet. We are at happy days every morning for breakfast which is correctly opposite the hotel. I would recommend anyone to go there as they are so friendly and the breakfasts were tasty and reasonably priced. On our departure we checked out and the receptionist again was not friendly at all. She just told me to put the beach towels in the room next to her (not sure why she couldn't do this for us) No "have you had a lovely holiday" or a smile. Nothing. Everything was perfect but PLEASE have a word with your receptionist on basic customer care. It goes a long. Don't be in that kind of job if you have literally no customer service. One of my pet peeves!

Stayed: May 2018, travelled as a couple
4  Thank Becky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2018

We stayed at the Southern Palms last June and had a nice holiday, certainly good enough to come back this year. However, this time the experience was poor. I readily accept that you get what you pay for, and the Southern Palms isn't Sandy Lane, but good customer service and manners should be a standard feature of all hotels.

Unfortunately, there are a number of staff that shouldn't be working in hospitality/tourism as they clearly don't want to be there and appear resentful and sullen, and possibly just aren't trained properly.

Some of the bar staff In particular, when greeted with a smile and friendly hello, don't communicate at all. I took this up with Ms Pollard the general manager, but she wasn't interested at all, and had a defensive approach from the start and I guess this form of management is indicative of the staff. Good managers generally breed good staff.

Watch out for the iced water station near the bar, sometimes we were told not to fill our water flasks although the tap never came anywhere near the top of our flask we were told for hygiene reason to fill them at the bar. Go to the bar to be told to use the water station. Conflicting advice literally everyday

The front desk team, as the first point of call for a new guests were comically poor with a total lack of interest and left you feeling under-valued and more of a nuisance - they were disingenuous basically.

The cleaning of the rooms was poor, the toilet bowl rim was a disgrace, filthy from when we arrived to when we left.

About 5 nights in to our holiday a family with young children moved into the room next door and we were awakened at 6am to screams and shouting from the children, which went on for a good hour. We asked to change rooms and was offered the room we had last time. Happy with this offer I asked if children would be next door, and when they checked they said yes - another family with young children. We were then offered a sub standard room without a view at the other end of the hotel which would have been a down-grade. As the hotel was low occupancy I asked for a suite upgrade, but was refused - a simple gesture at no cost to the hotel would have been a nice touch, but no.

The positives - food generally good and reasonably priced, although very few people ate in the hotel restaurant. Some staff were excellent - Rodney the water sports and pool guy was very nice, always a smile and a chat, exceptional ambassador for the hotel. We don't ask a lot - just polite, friendly staff. Shirley, Marcia and a couple of the other ladies working in the restaurant were excellent too.

With our holiday time slipping away, we decided to cut our losses and check out and spend the remainder of our holiday at the Little Good Harbour boutique hotel, a blissful place just north of Speightstown. Great staff, great management, perfect! Shame we had to pay for two hotels. When we told the management we were checking out 5 days early, they didn't even ask why...

Good-bye Southern Palms, it could have been a lovely holiday... Little Good Harbour will be having our future business when visiting Barbados, a beautiful haven costing only a little more than Southern Palms...

Stayed: May 2018, travelled as a couple
6  Thank NL0401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2018

This story needs to be told...
Our routine has always been, coffee in the morning at the bar, occasional lunch by the pool, cocktails or beers with flying fish sandwiches or pasta for dinner. We then go to the supermarket across the street to buy a 1.5L of water. By early afternoon of the next day, we politely ask the bar to fill it up once with tap water. On our last night here, we asked the female bartender to fill it up with water, she leaves and comes back with her manager. She then gives us a glass of water and says "I can only give you a glass of tap water. You will need to put it in the bottle yourself."
With $1400 CAD for the 7 night stay and $400 CAD room charges for food/drinks, is this really the thank you that management leaves us with?
We spent $1800 on their resort and we can't get a bottle of water filled.

  • Stayed: May 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
4  Thank TravellerOfSorts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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