We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2 715)
Filter reviews
2 715 results
Traveller rating
2 047
508
109
25
26
Traveller type
Time of year
LanguageAll languages
More languages
2 047
508
109
25
26
Show reviews that mention
All reviews cable car fountain show fountain view parlor suite cafe fontana sw steakhouse wing lei sky cab water fountain swimming pool room condition high tech shuttle bus other hotels chinese restaurant luxurious hotel noodles
Filter
Updating list...
720 - 725 of 2 715 reviews
Reviewed 26 November 2016

Great rooms (very spacious and new) with a great vibe for shopping and walking around.

Main gripe I have with Wynn Palace is they were giving lots of vouchers to win free credit at the casino. So naturally my brother and I checked it out in hopes of some free gambling. Turns out you can't combine the free credit with other vouchers and there was a very high minimum for each bets (blackjack table was around 500 hkd) so it deters first time gamblers.

Location also wasn't the most convenient. The gondola ride around Wynn Palace was kinda cool though.

Date of stay: November 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Gabriel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarimvonAlvensleben, Director – Hotel Operations at Wynn Palace, responded to this reviewResponded 27 November 2016

Dear Gabriel L,

Thank you for your gracious comments on our rooms, shops and SkyCab. Your feedback will motivate us to constantly review and improve the services that we provide.

As guest satisfaction is the key to our success, we are always ready to listen to guest comments. We are deeply sorry that we did not meet your expectations at our casino. We will pass your valuable feedback to the concerning department for follow-up and to improve the services that we provide.

Thank you once more for your review. We hope to have the pleasure of your visit soon.

Yours sincerely,

Karim von Alvensleben
Director – Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2016

When you go to Macau, STAY at the Wynn Palace...Pro: expect the best from Wynn. I have always been impressed at the consistent service with all the Wynn properties.
Con: construction of the rail impedes travel around the area.

Date of stay: November 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 135 841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarimvonAlvensleben, Director – Hotel Operations at Wynn Palace, responded to this reviewResponded 29 November 2016

Dear 135841,

Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. Your satisfaction is always a motivation for us and definitely the key to our success.

We sincerely hope to have the opportunity to create another memorable stay the next time you are in town!

Yours sincerely,

Karim von Alvensleben
Director – Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2016 via mobile

I'm staying from 25-28 Nov 2016. Gave feedback on the first day on 2 to 3 occasions on the poor air conditioning. The Airconditioning temperature is set at 19 degree Celsius and the temperature remains high. Service staff, Peter, came and sounded defensive trying to manage us by saying and perhaps we need to take a shower or it will take a longer while. The fan speed was at auto and not high and the temperature was set at 20 and not 19 degree Celsius. At the highest fan speed, the aircon vent is not even blowing out cool air at all when I stand on the bench to feel the vent.

A very, very big disappointment. If service recovery is not done, it is the last time I am going to choose Wynn.
There is no point apologizing if service recovery cannot even be carried out for a 3 night stay.

Date of stay: November 2016
Trip type: Travelled with friends
Thank Zoericlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2016

This is the best hotel in Macau I will back again and again,
Cable cart and dancing fountain is very cool.
But I don't like the staff who assisting us
But over all places and foods is very good. Thanks

Date of stay: November 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank elaiza1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarimvonAlvensleben, Director – Hotel Operations at Wynn Palace, responded to this reviewResponded 29 November 2016

Dear elaiza1,

Thank you for taking the time to post a review following your stay with us. It gives us great pleasure that you have enjoyed our SkyCab, fountain show in our signature Performance Lake and also our authentic food.

We are deeply sorry that the service of our Team Members did not meet your expectations. At Wynn Palace, guest satisfaction is key. We appreciate your valuable feedback which will allow us to improve and constantly strive to do better.

I hope that we can serve you again in the near future. And please rest assured we are doing everything to ensure your next stay will be just perfect one.

Yours sincerely,

Karim von Alvensleben
Director – Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2016

Thanks to a promotion on the Wynn Insider, I had a suite (spa room) at a great price. The service was top notch and the quality of the restaurants was excellent. In particular, SW steakhouse, where the staff was extremely accommodative to my requests.

Date of stay: November 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 112 637
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarimvonAlvensleben, Director – Hotel Operations at Wynn Palace, responded to this reviewResponded 29 November 2016

Dear 112637,

Thank you for taking the time to post a review following your stay with us. It gives us great pleasure that you have enjoyed the services and restaurants at our hotel.

The menu at our SW steakhouse Restaurant offers a varied selection and our talented chefs use only the freshest ingredients in preparing authentic food. We are pleased to read of your wonderful dining experience and thrilled to know how much you love the dishes.

We look forward to welcoming you back for another inspired visit.

Yours sincerely,

Karim von Alvensleben
Director – Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews