We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2 930)
Filter reviews
2 930 results
Traveller rating
1 949
744
149
40
48
Traveller type
Time of year
LanguageAll languages
More languages
1 949
744
149
40
48
Show reviews that mention
All reviews wave pool diamond lobby crystal lobby grand resort deck artificial beach free mini bar man made beach other hotels food court royal suite taipa village shuttle buses free shuttle amazing hotel cake the banyan tree visit macau
Filter
Updating list...
39 - 44 of 2 930 reviews
Reviewed 18 July 2018

The 2nd time at the Galaxy (but I didnt get to review the 1st!) room is still at great condition, well equipped and I noticed that all the staffs were going extra miles to help and to communicate! The hotel is very convenient with many restaurants from fine dining (it also connected to hotels like St Regis and Banyan Tree) to food court. Free shuttle bus to 'Star World' Hotel which is a walking distance to Senado Square and The Ruined of St.Paul. A themed-park-like swimming pools are fun for someone who wants to just stay in (on a hot day).

  • Stayed: July 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Nitnada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy H, Manager at Galaxy Hotel, responded to this reviewResponded 18 July 2018

Dear Valued Guest,
It was our greatest pleasure to have you here and thank you for your time to share you valuable feedback with us. We are happy to read that you had enjoyed our restaurants and facilities, and had an overall wonderful experience. We hope to welcome you back again in the near future and thank you for choosing us.
Best Regards,
Cherry
Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018 via mobile

Can't find anything negative. Imiculate services, clean, great pool, nice shopping, free entertainment, huge casino. Free snacks, from the freeze. Love the diamond shows at the lobby. Free shuttle.. Nice toilet n bath tub

Stayed: June 2018, travelled with family
Thank Sofian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy H, Manager at Galaxy Hotel, responded to this reviewResponded 16 July 2018

Dear Valued Guest,
We are delighted to read that you had enjoyed all aspects in our hotel. We can't wait to welcome you back again soon in the near future!
Best Regards,
Cherry
Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018 via mobile

We highly recommend this hotel to those who want to enjoy Macau indoors. We originally booked Galaxy because of the casino and the close proximity to a variety of Michelin star restaurants that we wanted to visit. So imagine my excitement when we found out about the unlimited access to the resort deck + free tickets at the Galaxy cinemas. In our 2 nights stay at the Galaxy,we were able to gamble,shop,swim,watch a movie,and eat to our hearts content! If you want to go on a gastronomic tour of Macau (like us) this location is certainly strategic. There are several other "little things" we loved about Galaxy as well,like the free mini bar, l'occitane toiletries, my complimentary birthday cake, and the fact that their shuttle buses can take you just about anywhere,from the airport to the other side where Starworld,Wynn,and Grand Lisboa casino are situated. Check out process was super smooth. Some of the staff are Filipino and were very warm and hospitable. We travelled as a couple but this would be an excellent family hotel.

Stayed: July 2018, travelled as a couple
Thank nutniykaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy H, Manager at Galaxy Hotel, responded to this reviewResponded 16 July 2018

Dear Valued guest,
Thank you for taking time to review our hotel. We are happy to read that you had wonderful time at our restaurants and had enjoyed our direct booking benefits. We hope to welcome you back again soon in the nearest future!
Best Regards,
Cherry
Quality Assurance Manageer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018

I would rate this hotel with a 4.6, so rounded it to a 5.
Had problems here and there, but the staff were excellent and fixed all my problems as quick as they could. I ended up in a top floor suite and the rooms were beautiful, though the windows gave an odd double image when looking out at the view. Room service selection was limited, but everything we ordered came within 20 minutes and all tasted great (highly recommend the Hainan Chicken Rice). I find the room service menu being available only on our TV irritating, as I usually like watching something on TV while ordering from a menu. And having a family there switching between pages on screen to make their choices slowed things down.
The highlight of the hotel is certainly the pools! My kids and I had a lot of fun playing on the water slides, the wave pool and "rapids". Note though that I'm guessing for safety (many Chinese tourists can't swim) the slides, wave pool and rapids are all pretty tame.
My favourite thing though... the complimentary minibar! That really came in handy after a full day of entertaining the family. LOL

Room Tip: Check that your room is clean as soon as your arrive. If not, immediately report it to reception.
  • Stayed: July 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Antony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy H, Manager at Galaxy Hotel, responded to this reviewResponded 16 July 2018

Dear Valued Guest,
Thank you for taking time to share your valuable staying experience with us. We are glad to read that you had enjoyed the hotel room arrangement and had an overall great stay at Galaxy Macau, and had enjoyed the Grand Resort Deck and had a great time with your family. We hope to welcome you back again soon in the near future.
Best Regards,
Cherry
Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018

As you would expect, the rooms are lovely, staff very accommodating (we needed a crib), beautiful shopping, and restaurants. The wave pool of course was our favorite! The dinner that we had poolside was my favorite, quesadillas and burgers, in our swimsuits watching all the families at play! Because the beautiful hotel is so large, there is an impersonal quality to it and it’s crowded in the common areas. There is a serene garden, walking path, and benches near the pool which is lovely in quieting your soul and body!

  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank GrandmaBabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QA Managment Q, Manager at Galaxy Hotel, responded to this reviewResponded 12 July 2018

Dear Valued Guest,
Thank you for taking time to share your valuable personal experience with us. We are delighted to hear that you had an overall lovely and wonderful staying experience with your family at Galaxy Hotel, and had enjoyed the swimming pool and the restaurants. It was our pleasure to have you here and we hope to welcome you back again very soon in the near future.
Best Regards,
Cherry
Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews