We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Nearby Hotels
Reviews (407)
Filter reviews
407 results
Traveller rating
235
114
34
16
8
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
235
114
34
16
8
See what travellers are saying:
Selected filters
Filter
Updating list...
142 - 147 of 407 reviews
Reviewed 19 August 2016 via mobile

Worst stay in Phillipine. Receptionist was constantly gone, we had to search for her everywhere. Wifi did not work at all! Food was only deepfried, breakfast was poor. Tablefootball was not to use, because lots of birdpoop on it. The table of tabletennis was very bumpy en de place where it stood, was very dirty and old. Also the gear that was needed to play, had to be get by reception. But receptionist was nowhere to be found. Unfortunately for our son who wanted to play. Swimmingpool was dirty, a layer of some sort of oilspot was on it. The garden was bad taken care of. Everything was dry and dead. Sigaret buns were found everywhere in the garden, including dr8nk8ngcups from McDonald's.The room on first sight was clean, bit when I had to put on a light, behind a bed, the dirt came up. Table was dust and durt on. Curtains were so thin, you could see right through. So we woke up early in the morning because of the sun that was shining in the room into our faces. Fortunately, Agoda helped us very good by cancelling 2 nights out of 3. Tuank you so much Agoda. Please re-rate this resort because 4 stars is not worth it at all!

Date of stay: August 2016
Trip type: Travelled with family
Thank Martijn Z
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
turtlebaydiveresort, Owner at Turtle Bay Dive Resort, responded to this reviewResponded 29 August 2016

Dear Martijn,

Warm greetings from Turtle Bay Dive Resort!

We are very sorry to hear about your experience. Thanks your for your feedback; we will look into and correct all of these issues. This situation certainly does not reflect the standards that we want to maintain.

I guess that your family are not divers as there was no mention of the great diving that can be experienced in Moalboal - shoals of sardines, turtles, large variety of coral fish, tiny critters and diverse corals. Our main mission is to make the great diving easily accessible to foreign divers whilst they enjoy Filipino hospitality in relaxing surroundings. Unless guests are divers, snorkelers, action adventure sports or want-to-be-divers, I would not recommend Turtle Bay for their vacation - instead choose on of the beach resorts in Mactan.

I was sad that you did not mention the strengths of the resort - quite ambiance, great views of the bay, large lagoon pool, spa and Bayview bar with panoramic views of the bay. Not forgetting the fully equipped PADI registered Dive Center offering fun dives and a full range of dive courses.

To answer the issues your raised:

-the resort will close for September for maintenance including the pool its surroundings and the sports equipment - I am still investigating the slick you said was in the pool - this is the first time this has ever been reported. Our pool is filtered and treated using a salinator;

-there is a large selection of food on the menu - not everything is deep fried. For example our very popular curries, past dishes, Filipino kinilaw, etc. As you only stayed one night you were obviously not able to try many of the dishes;

-it was the management of the resort (not Agoda) who approved the cancellation of 2 nights (without penalty) that you have pre-booked and paid for via Agoda as we want to ensure that are guests and totally satisfied with their vacation.

We apologize for the inconvenience you have experienced with us. We will certainly look out on these issues raised and continue to improve our service.

Best Regards,
Christ White

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2016

Stayed 1 night in family room. Family room is spacious, with 2 beds and 1 foam bed. Kids loved the play area and pool. Very quiet and relaxing place. Breakfast is not so yummy though but I always go for fruits which they have lots so that's ok. Worth the price!

Date of stay: August 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank xtin08
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
turtlebaydiveresort, Guest Relations Manager at Turtle Bay Dive Resort, responded to this reviewResponded 17 August 2016

Dear xtin08,

Warm greetings from Turtle Bay Dive Resort! On behalf of the Management and staff of Turtle Bay Dive Resort, we would like to express our gratitude for sharing your experience with us. We are truly delighted to know that you had a wonderful time with us. It is our pleasure to serve you and make sure that you will have a memorable time at Turtle Bay Dive Resort.

Guest like you encourage us to serve our customers better! We wish you all the best and we look forward to serving you again in the future!

Best Regards,
Ericka Villa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2016

Our room was clean and quiet. The dive masters are wonderful. My husband and I had not dived in many years and the dive team was incredible with getting us comfortable back in the water. Highly recommend this resort! Great pool. The restaurant serves wonderful curries and fish and chips.

Room tip: Request rooms closer to the ocean. The rooms in the main building facing away from the ocean will pick up any community noise. (Karaoke)
Date of stay: August 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank littlemisssunshine20
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
turtlebaydiveresort, Guest Relations Manager at Turtle Bay Dive Resort, responded to this reviewResponded 15 August 2016

Dear littlemisssunshine20,

Warm greetings from Turtle Bay Dive Resort! On behalf of the Management and staff of Turtle Bay Dive Resort, we would like to express our gratitude for sharing your experience with us. We are truly delighted to know that you had a wonderful time with us. It is our pleasure to serve you and make sure that you will have a memorable time at Turtle Bay Dive Resort.

Guest like you encourage us to serve our customers better! We wish you all the best and we look forward to serving you again in the future!

Best Regards,
Ericka Villa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2016

I stayed 3 nights in May. I went to diving and kawasan falls.
All hotel staffs are very kindly and helpful, smiling every time.
I enjoyed good vacation.
Inside hotel area is very quietly and silently.
I had good relux time.
Next time, I hope to come here.

Room tip: I like pool side room
Date of stay: May 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank TrailBlazer465619
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
turtlebaydiveresort, Guest Relations Manager at Turtle Bay Dive Resort, responded to this reviewResponded 25 July 2016

Dear 健 内,

Warm greetings from Turtle Bay Dive Resort! On behalf of the Management and staff of Turtle Bay Dive Resort, we would like to express our gratitude for sharing your experience with us. We are truly delighted to know that you had a wonderful time with us. It is our pleasure to serve you and make sure that you will have a memorable time at Turtle Bay Dive Resort.

Guest like you encourage us to serve our customers better! We wish you all the best and we look forward to serving you again in the future!

Best Regards,
Ericka Villa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2016 via mobile

Hotel room:
We ordered a king room which had sea views from the porch, not direct views but views nonetheless.
The room was large, huge king sized bed, TV, old school victorian style furniture.

The only problem I had with the room was the aircon wasnt sufficient to cool the room to make it cool to sleep. I was hot and the ac was next to the bed, but would have been so much better directy above the bed so the cool air blew onto us.

Because of this I woke up some nights and opted to sleep on the couch for a bit which faced the AC.
The curtains were awful and cheap, as soon you tried to open them the rail would fall off and hit me in the head. They could simply glue them on, but had not. So after a few attempts of opening then fixing it I just left the curtains shut.

Food:
Food was pretty good, the included breakfast was above average, the bacon nice and crispy, Filo breakfasts were really good. There's fresh fruit normally including delicious mango every day, cereal and toast buffet plus a breakfast of your choosing Western/American/Filo

We didnt eat dinner here so I cant comment on that, but lunch was also pretty good. I had a seafood fried rice and the girlfriend had a pork abodo both were excellent.

Grounds:
Pretty big place, had a pool area, a pool table, large dining area and a dive shop down by the water. Wasn't spectacular but pretty nice.

Diveshop:
They have 3 dives a day and an excellent house reef. The Schooling sardines can be found close to shore and the nearby pescador island was a really good dive. Turtles, snakes, lots of macro stuff.
The staff were all really cool and helpful, and if just 2 of u wanted to dive, for sure they would take you out. (none of this x people minimum nonsense!)

WiFi:
Didnt work in the dining area (1 wifi walker was over the monthly quota, and the other just wouldnt connect)
Worked in reception area 60% of time

Conclusion:
We only came to Moalboal as a launchpad to get to Kawasan falls, but Moalboal itself ending up being quite a cool little place with great diving.
I'd reccomend to stay at this Resort if you dive, but if not id probably base myself in Panagsama which is about 10 mins away by trike as theres a bit more action there. Its 4.5-5 hour drive from Cebu city so it's a bit of a mission to get here.
If u do stay get a globe simcard for your phone if you want to stay connected

Date of stay: July 2016
Trip type: Travelled as a couple
1  Thank courtsjoe
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
turtlebaydiveresort, Guest Relations Manager at Turtle Bay Dive Resort, responded to this reviewResponded 18 July 2016

Dear Courtsjoe,

Warm greetings from Turtle Bay Dive Resort! On behalf of the Management and staff of Turtle Bay Dive Resort, we would like to express our gratitude for sharing your experience with us. We are truly delighted to know that you had a wonderful time in Moalboal.

Thank you for sharing your comments. This lets us know how else we can improve. It is our pleasure to serve you and make sure that you will have a memorable time at Turtle Bay Dive Resort. Guest like you encourage us to serve our customers better! We wish you all the best and we look forward to serving you again in the future!

Best Regards,
Ericka Villa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews