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Reviewed 28 June 2018 via mobile

Just here for my last few days and its literally been the best holiday I’ve ever had. The hotel, surroundings and staff have gone over and above every expectation. My father in law got married here and it was spectacular. Staff members Sailin from entertainment, Johnathan from the beach service and Mirna from pool service were especially awesome. We will definitely be back!

Stayed: June 2018
2  Thank shnfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager I, Quality Manager at Iberostar Grand Paraiso, responded to this reviewResponded 29 June 2018

Dear guest,

Thank you for staying with us at Iberostar Grand Paraiso.

We are more than happy to learn that you and your family are having the best vacation ever! Thank you so much for highlighting the great service our team is providing you, especially Sailin, Johnathan, and Mirna. There is no better motivation for them to know that you they are contributing to make your stay a memorable and unique experience.

Moreover, we are elated to know we were hosts of your father-in-law’s wedding and that every aspect of the celebration exceeded your expectations.

It will be our pleasure to welcome back you and create another unforgettable experience for you and your family.

Respectfully,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

We stayed at Iberostar Grand Hotel Paraiso from June 4th to June 11th of 2018. I apologize for the delay in writing this lengthy review, but I wanted to make sure I reflected on everything and included all the wonderful people who made our vacation so incredible. We are very grateful to everyone who in any way made our vacation so unforgettable!!! There are several people that especially stand out and I hope that our thanks and praise will reach them because they definitely deserve all that and more for their effort!!! (I wrote the names of those people in capital letters.) We definitely recommend this hotel!!!

From the moment we arrived, we were pleasantly surprised by the attention to all details, the tasteful design, and overall organization of the hotel. Check-in was super easy and quick with refreshments offered right away. KAREN was very helpful during check-in. Once we got to our room, within five minutes HUGO, one of the butlers arrived and thoroughly explained how everything works, answered all our questions, and made note of all our requests. ARMANDO was another butler who made sure our stay was wonderful. The room was beautiful and very spacious! We really appreciated the turn down service. Room service was very quick and delicious! We are also very grateful to all the pool concierges who made our days by the pool even more relaxing. MIRNA is a great person, she is very nice, always smiling, was always able to answer any questions we had and came by to greet us when she saw us. She really made us feel welcome and comfortable to be there. JOEL was very nice, friendly, and we enjoyed talking with him as well. JUAN and MARCELO were also great guys who also made us feel welcome. Thanks to the hardworking pool concierges, there was always an abundance of fresh towels, books, and floats available to be borrowed.

The entertainment at this hotel is phenomenal! This is a very important aspect of any vacation because it really sets the mood. We were very impressed with the Star Band, Star Dancers, and the Star Friends! So many great and charismatic people really improve the overall vacation experience! IVÁN brightened everyone’s days with his smile, took time to have conversations with a lot of people by the pool and even remembered what we talked about! He genuinely cares about the wellbeing of the guests and we felt like we were leaving a good friend by the end of our vacation! On our first night at the Grand, we were not sure where the theater was and when we saw LESLIE she not only told us where it was, but also walked with us and showed us the way! For the rest of our stay we were impressed with her bubbly and charismatic personality! Bingo was always fun with her! SAILIN is also such friendly person and her dance lessons were great! ENZO and MAY were two other wonderful people who impressed us with the ability to announce the night shows in several languages. That makes all guests feel included and welcome. We were so happy to see MAY again and she remembered us from our previous stay! ZAYRA and MIROSLAVA with their charismatic personalities made us feel included every day. OSCAR and ALEJANDRO did a great job of getting guests involved in the dancing during the 20 anniversary celebration.

The night shows were of high quality and very interesting every night! It was great when the Star Band played live music after shows and the performers went into the audience to greet the guests. HUMBERTHO was one of the Star Dancers we got to meet and he was very enthusiastic. All performers are very talented and put all their effort into each performance! We are grateful for the Star Band and for the great live music! CARLOS and REINA have powerful voices and we had goose bumps when they sang on several occasions! We loved the Star Band’s performance during the 20th anniversary celebration. The music selection was excellent and there was a lot of dancing with the animation team who spread the joy to all guests. We got so lucky that it did not rain that night because the spectacular fire show by the pool can’t be missed! The magic show with SEBASTIAN (I think that was the illusionist’s name) was great and interactive as well.

We ate at the “Bellavista” and “La Brisa” buffets for the duration of our stay because we liked the options there and especially the seafood variety. HERIBERTO who greeted us always had a smile on his face. No matter if he was greeting everyone at the front or fulfilling his duties, he always smiled and looked genuinely happy to see all the guests. The food was fresh, warm, and delicious. The desserts were works of art. Fresh fruit were always available. The mango was our favorite because it was sweet every time. The chocolate fountain was running each night, which was great if you wanted to have chocolate covered fruit or marshmallows. That is where we met great chefs ALBERTO, OCTAVIO, and, OLIVIA. Each of them always asked how our stay was, gave a preview of what was going to be grilling right outside during lunch hours, and engaged in great conversations while waiting for the food to cook. Having the option to eat the grilled food or going to the lunch buffet was very nice and allowed for more flexibility and variety. Everything was grilled right in front of us and was definitely fresh. The lunch buffet at "La Brisa" always had great options and ASAEL really stood out as an excellent waiter. We sat in his section several times and he remembered what we ordered each time! In the dinner buffet "Bellavista", SIDHARTA and EUSEBIO stood out as excellent waiters!

Everyone should visit the resort’s shopping center! We went there almost every day! This is where the shops, taco, candy, ice cream, crepes, and burger places are, mariachi come to play, there is a casino, and disco. It is great when members of the entertainment team come to the disco! They really get the guests to join in the dancing and even include the single guests who would otherwise not feel comfortable to join! GIO from Del Mar/Beach was there on June 6 and he did a great job dancing and including everyone! Each night we felt safe going to the Galaxy Disco because even with a large number of people, there was enough security there to be able to prevent any bad situations from happening. Golf cart drivers came to pick us up so quickly from the Shopping Center each time that we almost didn't have to wait. They were also very great at getting us to the other parts of the Iberostar Complex when we wanted to explore and helped us with our luggage when we had to check-out. Unfortunately, I do not remember all of their names, I only remember CHRISTIAN, but I hope our thanks reach all of them!

Overall, Iberostar Grand Hotel Paraiso is real paradise on Earth! With high quality service, beautiful and tasteful architectural design, amazing entertainment, and employees who go out of their way to make each person’s vacation incredible, this hotel is definitely the place to be for a great time!!! We hope to come back soon! Greetings and huge THANK YOU to everyone!!!

  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
4  Thank Irene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager I, Quality Manager at Iberostar Grand Paraiso, responded to this reviewResponded 29 June 2018

Dear guest,

We would like to thank you not only for your loyalty towards our brand but also for taking the time to share your experience about your most recent stay with us at Iberostar Grand Paraiso.

It is gratifying to read that our beautiful facilities, gastronomic venues, and array of entertainment activities were of your liking.

Moreover, we would like to thank you for highlight our nightly shows and the attentive service of our team. We are honored to know that you experienced nothing but an excellent service; we will gladly share your recognition with our staff and will congratulate them for their exceptional work.

Thank you so much for recommending us, it will be an honor to host you once again and keep pampering you as you deserve.

Cordially,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

My husband and I spent 3 nights at the Iberostar Grand. We booked the honeymoon suite which was amazing. The room was beautiful and very clean and we had our own pool in our outdoor area with a hammock which was fantastic. We had 24 hour butler service and they were very quick to respond to our every request and treated us like royalty. The pool and swim up bar were so much fun and we played pool volleyball and water polo led by resort staff and had a blast. Every restaurant was fantastic, food was great. We would love to go back again and felt like the whole trip was well worth what we payed.

Stayed: July 2017, travelled as a couple
7  Thank mikaseay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager I, Quality Manager at Iberostar Grand Paraiso, responded to this reviewResponded 26 June 2018

Dear guest,

On behalf of the entire team and Management of Iberostar Grand Paraiso we would like to thank you for your kind review on TripAdvisor.

Nothing makes us happier than knowing that our guests had such an amazing experience at our resort. We are glad to read that you enjoyed our honeymoon suite, the pool, and our tasty gastronomic offer.

Moreover, we are delighted to hear that the highlight of your stay was the attentive service of our team, who made you feel at home and took care of your every need.

It will be an honor to welcome you back and pamper you as you deserve.

Best regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

We enjoyed a very nice break at this super hotel. We have been travelling to Mexico for many years and have experienced some great hotels. This is definitely up there with the best of them and I would like to offer my positives and negatives. First of all this hotel is well spread out with all areas very well looked after. Lovely big swimming pool and a bonus was the quiet pool. Beach not so good due to the huge amounts of seaweed (not the hotels fault). Good variety of evening entertainment both in the lobby bar and the theatre. Great restaurants and bars with super staff. Probably the best food we have experienced with some great service. Restaurant bookings are a problem - every restaurant we went to was half empty yet it is sooooo difficult to get bookings - my advice would be to persevere - some concierges more helpful than others!! I would have loved a game of golf but course closed (no warning )- this was a pity because we had brought our clubs etc. All in all we have a very nice trip but because of the above problems we have had to drop a star.

Stayed: June 2018
4  Thank Kin222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager I, Quality Manager at Iberostar Grand Paraiso, responded to this reviewResponded 28 June 2018

Dear guest,

Thank you for staying with us at Iberostar Grand Paraiso.

We are glad to know that you enjoyed our array of entertainment activities, beautiful facilities, and pools; moreover, as our guests’ culinary experience is of great importance for us we are honored to know that you enjoyed our tasty gastronomic offer.

On the other hand, we assure you our priority is to offer you the best culinary experience. Allow us to mention that each of our restaurants’ sittings receive a certain number of guests in order to provide a personalized service. Nevertheless, as we offer buffet and room service every night, some of our guests do not show up to their reservations, for this reason you had might seen the restaurant half empty. We are sorry to know you had difficulties with your dinner reservation and we kindly invite you to contact our hotel one week before your arrival and our E-Concierge will happily assist you with some of your dinner confirmations in advance.

Regarding the golf course, we would to like to inform you that this year we had the pleasure of being hosts of one of the most important golf tournaments in the region "The Match Play" for this reason it was closed for some days, nevertheless, our Golf Course in Cancun was at our guests’ disposal for their enjoyment, with no extra charge.

We hope to have the pleasure of welcoming you once again in the near future for another memorable experience.

Best regards,

Quality Manager
Iberostar Mexico

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Reviewed 24 June 2018

We just returned from our first trip to Rivera Maya, and were so lucky that our friends recommended the Iberostar Grand Hotel Paraiso. It was far beyond our expectations from our arrival to our departure. The location was perfect on the Caribbean Sea, and only about 25 minutes from the airport. The grounds and buildings are beautiful, and impeccably maintained. Everyday, we saw hundreds of workers, cleaning, scrubbing, polishing, buffing, trimming trees, cutting grass, washing windows and more.

Our room overlooking the Tranquility Pool was beautiful, and spacious. Each day the maid service was early and the room was spotless. Thank you Magda. We also had a butler assigned to our room, who helped with lots of details, and anticipated our wishes.Thank you Victor.

We took advantage of water aerobics, and Salsa dance lessons, by the pool. Sailin is an excellent dance instructor, and has an excellent personality to make everyone feel like they are a professional dancer. Mirna is one of the pool butlers who ensures the main pool is ready each day and that all the staff is helpful to all of us guests. We didn't have to lift a finger.

The meals were amazing. One of the chefs that we met was Olivia, and one of the waiters for breakfast and lunch was Delfino. Both of them made us feel so welcome. We attended the International Night Buffet on Wednesday night, and then led to the entertainment by the Star Band and the Fire Show. Only one word to describe the band and the show.- AMAZING . It was the highlight of the week.

The entire visit was excellent. It's impossible to remember everyone who we encountered, but each and everyone of them greeted us with smiles, and a Hola, or buneos dios, each day.

We usually visit St Martin every year, but since last year's hurricanes, were so devastating, we had to search elsewhere for our springtime vacation. We will definitely return to the Iberostar Grand Paraiso. This is top shelf in every way.

Room Tip: We enjoyed the quietness overlooking the tranquility pool.
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Claude419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager I, Quality Manager at Iberostar Grand Paraiso, responded to this reviewResponded 28 June 2018

Dear guest,

On behalf of the entire team and Management of Iberostar Grand Paraiso, we would like to thank you for sharing your lovely review about your recent stay with us.

It is an honor to read that every single aspect of your vacations was perfect from begging to end, and that you enjoyed everything from our tasty gastronomic offer, to our tranquility pool, and our beautiful grounds.

Furthermore, we are proud to know that the highlights of your stay were our Star Band and the Fire show, allows to mention that our entertainment team always strives to provide our guests with remarkable performances.

We will be honored to host you once again, and offer you another unique experience.

Kind regards,

Quality Manager
Iberostar México

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