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Reviews (11 574)
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Reviewed 3 weeks ago via mobile

We stayed at El Dorado Royale for one week the end of June for a friends wedding (Thanks to Steve at Destination Weddings for all your assistance). This resort was excellent from the moment we arrived. Lomas transportation service was awaiting our arrival outside the airport. The shuttle van to the resort was very comfortable and the driver offered us beverages. Be sure to arrange your transportation back to the airport as soon as possible after arrival with the Lomas staff in the lobby. At time of our departure, they recognized us by name and at the airport personally guided us through the check-in process. The front desk staff was very helpful both at check-in and during our stay. We were greeted with a glass of bubbly as we checked in. There are golf carts used as shuttles for various purposes around the resort including guest transportation. Every one of the shuttle drivers greeted us with an Holá when they passed us and always offered our group a ride. Our personal concierge Zully and Ivan were helpful and checked in with us regularly. Zully went out of her way to help us secure reservations at Santa Fe grill for 10, and she also helped me to adopt a turtle. We were promised a bottle of sparkling wine and fruit basket upon arrival to our room (at time of reservation), we did have the wine but never received the fruit basket. This was not a big deal, and we were surprised by a small dessert plate in our room upon our return the second night. Faviola kept our room exceptionally clean and well stocked, even leaving sweet towel animals for us. Our in room refrigerator was always well stocked with beer, water, soda and chips. We had a second floor room with balcony and king size bed in the 200 building and were very happy with the accommodations. Others from our party had swim-up suites and we did spend a good amount of time there as well. The grounds staff work tirelessly to keep the grounds in perfect condition, and whenever I asked for directions they went out of their way to help me find my way. The entertainment staff were all wonderful, special thanks to Gucci, Ivan, Hugo, Edgar who were always finding ways to keep us engaged and they are excellent! We enjoyed volleyball(many K-team members), water polo(with Hugo and Ivan so much fun), water aerobics(with Gucci), Spanish lessons(Ivan), bike tour (with Gucci was excellent!), dancing(Hugo and Edgar, so fun), greenhouse tour(Edgar and Ivan), archery(Hugo you rock) and nightly entertainment and dancing at Guacamaya’s. We also enjoyed the beautiful ocean views and live music at Jojo’s bar. Caesar who mans the Coco’s coconut hut at La Isla was very friend and welcoming. He greeted me every time he saw me and we had lovely conversations about Mexico and our stay at EDR. We did not have a single negative experience with dining as all the restaurants are good. Our favorites were Cocotal (Peter and Umberto)for the breakfast buffet, Fuentes culinary theatre and Kampai at Casitas for dinner. We were a little disappointed in Santa Fe for dinner as it was much hyped, however Guerillmo was superb as our waiter. Tuesday is Mexican fiesta night, highly recommend to attend this, lots of food and vendors. The wedding was held on the beach and was absolutely beautiful. The reception was also on the beach and this was by far one of our favorite meals! I had beef with caramelized onions that were incredible! The wait staff(forgot their names) at the reception were amazing, and the D.J. was also very good. We spent most of our days at La Isla pool, which is very active and has a swim-up bar. Also enjoyed Fuentes pool which was a bit quieter and has swim-up bar. We enjoyed meeting other people, from the UK and US while at EDR. This resort is very eco-friendly, growing their own produce, recycling, composting, and turtle conservation program. You can adopt a turtle while there to help fund the conservation program. The grounds staff work hard to keep up with the extraordinary high amounts of seaweed, and they use it to mulch the plants. They also have created barriers to foster the reef along the coastline. I am very passionate about environmental issues and was very impressed by this resorts commitment to be eco friendly. Our only negative comment is that we only had 7 days and had to return home. Thank you to all at EDR for a lovely vacation! Hasta que nos volvamos a ver!

Stayed: June 2018, travelled as a couple
4  Thank KC-RN-73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 3 weeks ago

Hola!

Dear KC-RN-73,

Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received.

Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon a year and every time we do everything possible to ensure that we surpass their expectations.

Hoping to welcome you once again at El Dorado Royale, a Spa Resort by Karisma.

Best regards,

Resort Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

There are not words to adequately express what a fabulous experience this was from start to finish. The resort was beautiful. The food was great. the activities were well done. The room was comfortable. The grounds were well maintained. All that said the unforgettable part of this vacation was hands-down the people. The service from everyone on this resort made the vacation experience truly once in a lifetime. I will never forget it and all other vacations will be measured against it. You set the bar very high and we could not have been more pleased.

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
4  Thank melodigodiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 3 weeks ago

Hola!

Dear melodigodiva,

Thank you for your fantastic review, it is very special when receive such comments like yours.

It will be a pleasure to extend your compliments to our staff. We are sure it will be a really nice way to encourage them to keep on being themselves providing excellent services.

If there’s anything we can do to help plan your next perfect getaway, please don’t hesitate to get in touch.

All the best!

Resort Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Having holidayed last year at El Dorado Sensimar last year and buying into the Exotic Traveler scheme we decided to utilise that this year and booked to stay at El Dorado Royale. So we flew in to Cancun International in the last third of May this year and organised ourselves a private transfer to the resort. On arrival we were greeted with bubbly and cooling towels and our check in at the Exotic Travelers desk was quick and we had the opportunity to chose our pillow and room aromatherapy choice. We were then whisked away to our Swim up room in block 55. The room was great with a huge bathroom and separate toilet and shower. We had two wonderful butlers, Alberto and Rudy, who not only assisted us in every request, were also a pleasure to speak to and to learn a little about their world. I would say that whilst they were our Butlers they became more friends to us! Thank you both of you! On that point we had two wonderful concierges in the first 10 days of our visit. In particular, and my greatest apologies for this, I have forgotten the name of the concierge for block 55 who was there on our arrival through to around 10 days of our 14 day visit (20 May 2018) who absolutely went the extra mile and with a colleague carried our missing Bali bed all the way round to our terrace. Please recognise him. It was my partner’s birthday during our visit and the Cakes and Bubly waiting for us in the room when we returned was fantastic - thank you. Further, our room was looked after by Raul - thank you for your cleanliness and your beautiful Towel Art creations. Such a pleasure to come back to our room to see what you had created! The resort is wonderful. Food to die for and top brand drinks too. We mostly breakfasted at The Spot (it was very close to our room) and Carlos, Christian and Celostino were absolutely superb! But a special extra mile award should go to Celestino. My partner Janice liked to order boiled eggs cooked for 6 minutes. Celistino would automatically order these and would also carry her other breakfast choices from the buffet over to her table! Speaking to him he told us how much he loves his job and that he started working at the hotel just after it was first built! There are so many other staff I could list so thank you to all the staff! Can’t wait to go back!

Stayed: May 2018, travelled as a couple
6  Thank iDuncs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 3 weeks ago

Hola!

Dear iDuncs,

We heartily appreciate that you have taken the time to write a review about our resort El Dorado Royale, a Spa Resort by Karisma.

There is no better reward than to receive such comments from our Exotic members; it is great to that you appreciate the efforts of our staff.

We are excited to welcome you back as a member in your El Dorado Royale, a Spa Resort by Karisma, Your Mexican Home in the Riviera Maya.

Remain at your service,

Resort Management.

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Reviewed 3 weeks ago

Lovely hotel , superb service, very hard working staff, nothing was too much trouble. If I’m being honest I found the room too dark, Lighting was good in th ebathroom but quite dark in main room, and very dark in hallway near mirror.

Room Tip: Had rather noisy neighbours as our room was at the top of the stairs and they made a lot of noise late at night when going to bed
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank 824annettec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 3 weeks ago

Hola!

Dear 824annettec,

Thank you for your review, detailing your experiences from your stay with us.
We have worked very hard in this area in order to avoid other guests get the same impression.

Our customers’ opinions and suggestions are really crucial in the process of improving our performance, so we thank your valuable comments which undoubtedly help us take a step forward in terms of client´s satisfaction.

Warmest regards,

Resort Management.

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Reviewed 3 weeks ago

Attended a destination wedding at El Dorado Royale, and everything was wonderful. Beautiful setting on the beach for the wedding, excellent dining options all week, fun resort activities (thanks Ivan, Hugo, and Jos for the water aerobics, bike tour, and Spanish lesson!), and nightly entertainment. This is a large resort with many paths for walking, but a shuttle is always available if you prefer to ride. Grounds are well maintained and the resort is environmentally conscious! The restaurants are very good, and you order your choices from the menu; the attentive staff serve the many courses while keeping your wine glass full! Room was very nice and air conditioning worked very well. Overall great trip! Would definitely go again!

Stayed: June 2018, travelled with friends
Review collected in partnership with this hotel
2  Thank juliemarylandhts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 3 weeks ago

Hola!

Dear juliemarylandhts,

Thank you for sharing your experiences.

It will be a pleasure to extend your compliments to our staff, We are sure it will be a really nice way to encourage them to keep on being themselves.

We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean.

Warmest regards,

Resort Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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