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Reviewed 2 April 2018

Just returned from a 2 week stay at the El Dorado Royale Spa.

OMG it was amazing from the room to the staff to the food, everything about the hotel was brilliant. We felt relaxed, stress free for the whole 2 weeks.

Our conceive Danni was brilliant nothing was to much trouble for him, he was happy to help with anything. our favourite restaurant was Cochtol due to our waitress Norma being brilliant, always had a smile on her face, which means so much and thoroughly enjoyed her job. we didn’t go to the entertainment that much, it when we did go we enjoyed it, it wasn’t tacci or boring like some hotels we’ve stayed in.

All the bar staff work so hard to keep the drink flowing and agin nothing was to much trouble for them, if you wanted a cocktail which wasn’t on the list they were more than happy to sort it for you.

Our room was quiet and spacious and overlooked the main pool. A lot of people who had rooms around the entertainment part were saying how noisy it gets at night, but we never had any problems like that due to the room being so far away from it.

We never sat around the pools so can’t comment on them but what we saw they looked nice. We spent most of the time on the beach with the sea lapping up and the soft white sand, but they were havingthe beach worked so hard to try and keep it under control, a very thankless task tbh!!!!!

If we had to fault anything and this is only a personal preference that the hotel could get some comfy chairs and sofas around each bar area to have a relaxing drink and what hotel the night go by looking at the stars!!!!. Also to perhaps erect some wind breaks around the bar by JoJo’s as of an evening it can get very chilly, so ladies take a cardigan.

We met some lovely people, And would highly recommend this hotel.

We have already booked to go back next year and can’t wait.

Room Tip: Try and stay away from the entertainment part
  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank joannecA2315YV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 4 April 2018

Hola!

Dear joannecA2315YV,

Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received.

Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon a year and every time we do everything possible to ensure that we surpass their expectations.

We will wait for you next year!

Warmest regards,

Clay Sawyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

This is a 3rd trip to El Dorado. We brought out best friends to experience the luxury of El Dorado. They were not disappointed. The Service. The Food. The Comfort. Everything was we remembered and even better.

Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank hunter7004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 4 April 2018

Hola!

Dear hunter7004,

First we want to thank you for your positive and kindly feedback. I am happy to hear that your experience in our resort was up to your expectations one more time!

We heartily appreciate your kind words to all the staff, facilities and services.

We are excited to welcome you back next year at El Dorado Royale, a Spa Resort by Karisma, your Mexican home in the Riviera Maya.
Warmest regards,

Clay Sawyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Luis and Arlett our concierge people were fantastic and well as Israel our beach butler. They could not do enough for you! the place was emaculate and they really pay attention to detail there. alot to do and see! the most relaxing vacation my wife and i ever had for sure--

Room Tip: all the rooms are great- we were at the casitas side. a bit more quiet and secluded but very nice
  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 4 April 2018

Hola!

Dear Michael G,

Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices.

It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.

We hope that El Dorado Royale Riviera Maya, a SPA resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

All the best!

Clay Sawyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

My husband and I stayed here for our honeymoon for a week and we absolutely loved it. The food was amazing. The staff were very very friendly - loved Marlena with exotic she made sure we had the best honeymoon. The room was luxurious.

The ONLY negative in my opinion, which cannot be fixed by the resort because it’s not their fault, is my husband and I were talked to VERY rudely by a couple staying there. We watched an empty bed for an hour and a half to make sure no one was coming back before we took it. The only thing left on the bed was a pool towel. About an hour into our lounging a couple walks up and starts yelling at us. Saying how disrespectful we are and that was their bed. Blah blah. We offered to move but requested that next time they take their towels with them so someone else could use the bed while they are gone. They didn’t like this suggestion and continued to yell. So that was fun. Maybe there needs to be signs stating that you cannot just leave your towels on a bed and come back three hours later and expect the bed back. There are other people that would like to use them and unless you reserved the special bed they had no right to come yell at us. Very very rude. But like I said, the resort isn’t at fault for rude guests.

Love this place. We will be returning soon :)

Stayed: March 2018, travelled as a couple
5  Thank jordannicolelang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 4 April 2018

Hola!

Dear jordannicolelang,

It’s wonderful to hear from you and we’re so glad that you enjoyed your honeymoon at El Dorado Royale, a Spa Resort by Karisma.

Truly, we cannot thank you enough for choosing to spend this very important moment in your lives at our resort, I am so happy to hear that your experience was in line with our reputation for upscale and quality service.

We look forward to welcoming you back again, maybe for a first year anniversary? We will have the champagne chilled, awaiting your next arrival!

Warmest regards,

Clay Sawyer
General Manager

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Reviewed 1 April 2018 via mobile

After the last two days of being as honest
As I can be- this place like I had said before was top notch except the beach was just not what we expected. That being said - they simply can’t help some of it- I do believe it’s not the best around
The area but one places are still nice. Some are not - in between the 2500 and 2600 our bartender Julio at the pericos
Bar was excellent and a great employee for the resort. It’s still not ocean layout
Great but for a change we really liked how close it all was to our casita.

Stayed: April 2018, travelled as a couple
1  Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 4 April 2018

Hola!

Dear Jerry M,

It has been a pleasure to read your recent review.

I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination.

Hoping to welcome you once again at El Dorado Royale, a Spa Resort by Karisma.

Best regards,

Clay Sawyer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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