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Reviewed 27 June 2018

Nice place for a perfect vacation. Great food. The rooms are excellent and clean and well stocked with amenities. The staff are really helpful and kind.

Highly recomended for couples and for families.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Diego19821982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PolBouratsis, Υπεύθυνος Σχέσεων με Πελάτες at Miraggio Thermal Spa Resort, responded to this reviewResponded 27 June 2018

Dear Diego,

Thank you for taking the time to share your Miraggio Thermal Spa Resort experience with our future guests!
We are happy to know that you enjoyed staying with us and that your expectations were met.
Hopefully we will have the opportunity to host you again in the future for new wonderful Miraggio Thermal Spa Resort experience.

With Warm Regards,

Georgios Hatziemmanouil
General Manager
Miraggio Thermal Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

Excellent resort design,cleaners and maintenance do a fab job and it is a beautiful location. The hotel stands out from the rest of the accommodation on the peninsula.
There is nothing to do in the local area and we drove to nearby towns but didn’t feel inclined to get out of the car. This is a very run down part of Greece now. Such a shame. We stayed 7 nights and 4 would have been enough as we were a bit bored and the food became quite similar.
Food and drink is expensive too but good enough. Definitely not a romantic dining experience to cherish. The half board restaurant is like a bun fight. We looked at the food and decided to go to the a la carte restaurants.
Breakfast was ok. Lots of choice but it all tasted the same. You have to pay extra for a good coffee.
Service is good until you hit a problem. We had a cocktail that we are sure they forgot to put the alcohol in. The bar staff more or less said we must be lying. We don’t need to lose our self respect to get a free drink. We are not liars and frankly even if they thought we were they should have just made another drink no issue. It was unfortunate that my friend had all but finished the drink before she got angry about it enough to complain. The food and beverages manager sorted it out for us. Thank you to him. We spent 577 euros on food in 7 nights. We did not have half board. We had no bad food but also no memorable food. We really wanted to see some Greek food on the menu.
The most important people in the hotel are the cleaners and they were excellent. Really appreciated their efforts.
It is clear that the clientele of the hotel are the worst thing about it. We got sick of other people’s children (250 of them!) being allowed to run riot in the dining areas. Parents actively encouraged their kids into the adults only pool. The lifeguards kept trying to ask them politely to leave but even the parents argued the toss with them. I felt sorry for the staff. People were rude to them.
The spa is very nice.
Security is tight and we felt safe inside the hotel.
The beach is not great. You need shoes to get in.
We also saw some rubbish in the sea. I didn’t go snorkelling because the sea wasn’t too clear when we went. The hotel has very few English people and no English children at all when we stayed.
We were very glad to leave as it is too isolated for us.

Stayed: June 2018, travelled with friends
2  Thank Debthereb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PolBouratsis, Υπεύθυνος Σχέσεων με Πελάτες at Miraggio Thermal Spa Resort, responded to this reviewResponded 27 June 2018

Dear Guests,

We would like to thank you for taking the time to bring this issues to our attention.
Your constructive feedback is really valuable to us, as it represents a real opportunity to improve our services and become better everyday. We were sorry to know that your expectations weren't completely met by our hotel, as it does with the vast majority of our guests. We would like to thank you for your kind words towards our staff, we will definitely inform them about it, they will be thrilled!
We wish you a wonderful summer and we do hope to see you back again soon for memorable experience.

With Warm regards,

Georgios Hatziemmanouil
General Manager

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Reviewed 22 June 2018 via mobile

We come in this hotel, which by the way looks splendid, after traveling 12 hours . The reception girl told us to wait for 30/45 ‘ to go into the room . After the time pass , in fact more then 2 hours and nobody called us to give us the room , we went to the reception ( at 15.00 pm) and all the staff had a meeting in the reception, but nobody seemed to want to resolve our problem, everybody seemed more preoccupied of the manager and their meeting . I never saw , in all our travels , such low prepare staff and without arguments and desire to satisfy the clients needs...
The Service should come first in a five stars hotel ! This makes the difference in the end!

Stayed: June 2018, travelled with family
7  Thank Oancea E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PolBouratsis, Υπεύθυνος Σχέσεων με Πελάτες at Miraggio Thermal Spa Resort, responded to this reviewResponded 30 June 2018

Dear Oancea,

Thank you for taking the time to share your experience with us.
Guests feedback is very valuable to us, as it represents an opportunity to improve our services!
Sounds like we didn't provide you with the same welcome and guest service that many have come to know us.
I'm sincerely sorry about it. Be rest assured that immediate action took place with as well an immediate rectification. 
If you can contact me directly at grm@miraggio.gr, I will personally make sure this situation is made right, during the course of your stay or in one of your future visits. Thank you.

With Warm Regards

Georgios Hatziemmanouil
General Manager

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Reviewed 22 June 2018 via mobile

Excellent hotel situated at the perfect place in Kassandra. We booked a junior suit with private pool and it was really amazing. Great food. Excellent stuff. Relaxing atmosphere also due to the great spa. It is reccomandable both for family with kids and for couples without kids. We will definitely return to this little paradise.

Stayed: June 2018, travelled with family
Thank Irina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PolBouratsis, Υπεύθυνος Σχέσεων με Πελάτες at Miraggio Thermal Spa Resort, responded to this reviewResponded 30 June 2018

Dear Irina,

Thank you for taking the time to share your Miraggio Thermal Spa Resort experience with our future guests and with us!
Everyone here loves to hear from satisfied guests like you! Thank you for spending your day with us and for taking the time to give us this great review. Next time you're here, ask for Georgios Hatziemmanouil, as I  would like to meet you in person and thank you for this flattering review!

With Warm Regards,

Georgios Hatziemmanouil
General Manager
Miraggio Thermal Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2018

This is our second visit to Miraggio. We were upgraded to a junior suite appartment with sea view, which was large and very pleasant. The service was excellent as the last time - very polite staff. The food was also delicious and various. The best thing in the complex is the relax pool, where the water is warm and nice. We would definitely come back again.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Service
Thank rossipel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PolBouratsis, Υπεύθυνος Σχέσεων με Πελάτες at Miraggio Thermal Spa Resort, responded to this reviewResponded 27 June 2018

Dear Guest,

Everyone at the Miraggio Thermal Spa Resort is thrilled to hear from satisfied guests like yourself!
Creating unique and memorable experience for our guests is our goal and we are happy that your stay was no exception!
Thank you for providing this positive and valuable review for the resort and our services, we are looking forward seeing you again soon.

With Warm Regards,

Georgios Hatziemmanouil
General Manager
Miraggio Thermal Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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