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Reviews (303)
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All reviewsbeach bargarden viewstayed in this hotel for nightsfamily suiteslow speednice gardenfood in the main restaurantmain buildingsmall shopbuffet breakfastdays staynice roomrooms are spaciousprivate beachsheets and towelsend of augusthotel is great
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2 - 7 of 303 reviews
Reviewed 3 weeks ago

Great place. Rooms are spacious and comfortable. they are cleaned two to three times during the day. Exactly, they are cleaned at least twice. VIFI is available from the room, beach lift, parking. Measured speeds of 5.1mb to 2.1mb. Mediterranean Food, Greek, plentiful and for every taste. The staff is kind and helpful. The staff is kind and helpful. At lunch, they move a bit too much, waiting to take dishes if you're done ... there's a little bit of movement for my taste. :)
Parking is partially covered with plenty of greenery. There is also a guard service for 24 hours

The area in front of the hotel is beautiful, full of greenery maintained. the view is fantastic. The beach is maintained and equipped. From the beach is taken a sample of water and quality testing.
I sincerely recommend it.

  • Stayed: June 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Sasa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassandra P, Διευθυντής at Kassandra Palace Hotel, responded to this reviewResponded 2 weeks ago

Dear Sasa,

Thank you for your great and very descriptive review of Kassandra Palace Hotel & Spa and we are so happy that you really enjoyed every aspect of our hotel. We will keep trying offering quality services and experiences, correcting also whetever is needed, in order to improve every time more and more.

We hope you had a safe trip back home and we would definately love to seeing you staying with us again in the future. Until then, be always well!

Best regards,

The hotel Manager

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Reviewed 3 weeks ago via mobile

I don't know how they came up that they are 5 star but it's pushing 2 max 3 at best. Front desk lady was very bland not friendly all. Hotel pool towels were worn out. Unable to call front desk from the room. Faulty light fixture shocked my four year old daughter. Ordered a fruit salad on the beach fruit was rotten. The list goes on and on and on. I did enjoy the spa and the lady that runs the spa is very professional and the massages are was great. Wait staff in the restaurant are very good!! The cons however are to much and won't be staying back at the hotel.

Stayed: June 2018, travelled with family
1  Thank Jacqueline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassandra P, Διευθυντής at Kassandra Palace Hotel, responded to this reviewResponded 2 weeks ago

Dear Jacqueline,

We are sorry to hear that your holidays experiece was not as you expected. We have already done the needed corrections according to your comments and we will continue with any other needed improvement of our hotel and service.

Thank you for your feedback, it is really helpful for us to examine our operation from your side of you and to come closer to the expectations of every single guest of our hotel.

Be always well,

The hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

A wonderfull place with beautiful gardens that leads to the beach surrounded by many palm trees,olive trees and flowers.The service was excellent and the hotel staff was very friendly and always trying their best to provide the extra service. The room (a Sea view room) was much better than we had expected.Use the Alacarte restaurant the quality is excellent and you get a ''Greek vibe'' from that place,you also get a credit per person on your bill every day if you had booked with half board! We would definately book again on our next visit to Chalkidiki.

Room Tip: Sea view rooms!
  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank psy1232018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassandra P, Διευθυντής at Kassandra Palace Hotel, responded to this reviewResponded 3 weeks ago

Dear guests!

We are so happy that you found the gem you were looking for! Thank you for your wonderfull review of our hotel, your described experience highlights every aspect of Kassandra Palace that we are so proud of. From our well groomed gardens and nature to the quality service, cuisine and hospitality!

It is a fact that we have tried hard to remove the cons of the past and to continue with the necessary corrections. We have achieved a successfull result and it is reflected in the majority of the comments. Through our everyday communication with our guests, we will keep pushing the quality of our service and operation to higher standards.

Thank you so much for being our guests. We will always be delighted to have you staying with us again in Kassandra Palace Hotel & Spa.

On behalf of all the management and staff,

Be always well and see you again!

The hotel Manager

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Reviewed 4 weeks ago via mobile

This was supposed to be a 5star hotel , sadly it was far from that. Maybe 3 at best. Our ‘ delux bedroom with sea view’ which cost extra, was very basic but you could see the sea..just. and the bathroom was dirty.!The food was mundane, repetitive and generally lukewarm. The only entertainment was a duo but that was for one night only. A med glass of house wine cost €4:50 and 2 Bacardi and tap cokes..€15 !! At the beach bar I purchased a club sandwich and a half litre of local beer which cost€12. There were frogs in the swimming pool which upset a number of the guests but personally I found that amusing The staff were extremely friendly,courteous and helpful but seemed to work long hours. In conclusion, I wouldn’t recommend this particular hotel and I think Greece in general are out pricing themselves.

Stayed: June 2018, travelled as a couple
2  Thank martin941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassandra P, Διευθυντής at Kassandra Palace Hotel, responded to this reviewResponded 3 weeks ago

Dear Martin,

Thank you for being our guests and for sharing your feedback. As a hotel, we are always trying to push our operation and services to a higher level and to reach all of our guests' expectations for quality and great value. Be sure that all of your viewpoints will be examined carefully and will be considered on our progress.

We are glad that you enjoyed the flora and fauna of Kassandra Palace with the lush vegetation, the amusing little 'friends' and our safe and tested Blue-Flag clean waters. Unfortunately, not everyone is familiar enough with our rich natural environment as you are.

Also, it's great that you experienced the hospitality of our staff. It is a fact that we are proud of our hotel team members, as we consider them part of our big family. They do work hard to give their best self and to make all guests feel like at home and even better. It all comes so natural and simple when you do something with love, like we do service.

In terms of pricing, Halkidiki and Greece in general, offers a vast variety of options, for all preferences and budgets. From a 2-3 euros beer in camping spots and low cost 2* and 3* hotels, to 4* and 5* luxury resorts where service and quality is above average. The prices you mentioned reflect the big competitiveness of Kassandra Palace and the good value that the guest will recieve. Just a price comparison of the alternative options will eliminate any posible hesitations.

It surprises me to read about the tap coke you mentioned, since the only tap drinks we have is beer and water (they do come also bottled). Every other drink, such as all the sodas come in a bottle or a can. I assume that it was just a misunderstanding.

We hope your holidays were relaxing enough and that you had a safe trip back home.

All the best,

The hotel Manager

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Reviewed 4 weeks ago

We are nearing the end of our 10 days stay..very pleased with hotel overall good value for money..we have sea view room 225 nice outlook rooms good bed a little hard bathroom good the shower could do with being a bit higher..fridge in room to keep your water cool..buffet breakfast very good everything you need including prosecco..plenty of choice evening buffet also great and I like the fact you can eat in the a la carte taverna with a 15 euro credit towards your bill...pool is nice a little quiet at the moment so we stayed in the beach plenty of dinners never a problem great beach bar the chaos work hard keeping beach clean and looking after you...overall a great holiday and would return my only niggle was the smoking allowed in the restaurant this did anoy me when I was eating and very surprised it was allowed...

Room Tip: Get a sea view worth the extra...225 was great
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Brenda57466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassandra P, Διευθυντής at Kassandra Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Brenda!

Your awesome review is our award for the changes and improvements that we have done on our operation and service. It makes us so happy to read your comments and to know that your overall experience was fantastic.

Regarding smoking, unfortunately (but pleasant for others), the Greek law is still quite elasting when it comes to outdoor smoking, such as in verandas of restaurants and open areas. However, our policy strictly do not allow any indoor smoking. We do understand your concern and we will try for a solution to match our guests' preferences without any disturbance.

Thank you so much for visiting Kassandra Palace for your holidays in Greece and it will be our pleasure to host you again!

Best regards,

The hotel Manager

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