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Stephan B

Vacaciones en Las Fuentes

5.0 of 5 bubblesReviewed 04 Aug 2020
He estado unos dias y me ha encantado, hotel en 1era linea con todas las comodidades.La comida bastante bien!

Above my attempt in Spanish :)

In English I am a little better.. but long story short, it was in fact my second stay at Las Fuentes and it was great again! I love the location by the beach, the pool and the super friendly staff. I was quite impressed how well the team has managed during this difficult times. I am very thankful for a great vacation!
Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gran Hotel Las Fuentes, Atención al cliente/recepción at Gran Hotel Las Fuentes de Fantasia Hoteles, responded to this review
Responded 26 Aug 2020
Dear customer:

We are very thankful for sharing your positive experience during your stay at our establishment and we are pleased that you have enjoyed our staff and our renovated facilities so much.

We work hard every day to offer the best possible service and meet the expectations of our customers. We are pleased to have succeeded in your case.

We hope to be able to welcome you and your whole family in Alcossebre again soon.

Receive a cordial greeting,

Gran Hotel Las Fuentes **** (Alcossebre / Alcocéber)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (1 123)
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    8 - 13 of 1 124 reviews
    Reviewed 2 July 2019 via mobile

    We struggle every year to find a holiday destination that can accommodate our family of 6 and doesn't set us back a small mortgage in the process. This hotel was it, large duplex rooms with enough space for everyone. 2 bathrooms and large proper double beds. This was our first all inclusive holiday and I was nervous about getting board of the food or it being not a great standard but we were very pleasantly surprised. We ate in the Italian restaurant one night and while it was lovely the kids preferred the buffet. They loved the freedom to pick out what they liked and as much as they liked. Each meal time there was a huge variety of fresh, healthy and not so healthy food to choose from. Everyone was catered for and the staff were amazing. Every where was so clean and well maintained too. Yes there were a few little birds that flew in through the open windows but they weren't a pest. There were a few cats around the complex but obviously well cared for and never bothered anyone for food. Our kids loved both. The pool areas were great, we missed out on the inflatables which just started up the day we left but other than that we had loads of options to choose from. The kids tried out the clubs on the last 2 days and enjoyed them and my husband loved the gym. Overall I found the staff lovely and attentive, work was ongoing but not intrusive and good to see the hotel being well maintained. The weather was lovely and the location very good too. Everyone had a great holiday and we will definitely be back.

    Date of stay: June 2019
    Trip type: Travelled with family
    1  Thank Lazymommato4
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 June 2019

    My husband and myself spent 3 nights at the hotel for a shot break. This was the beginning of June, so the hotel wasn't too busy, but the hotel was spotlessly clean as was our room. The pool area is beautiful and kept immaculately. The staff were helpful and friendly. We stayed bed and breakfast option and the buffet breakfast had a good choice of cooked, continental and other options. There were plenty of sun beds to go around when we were there and the views from the pool area were beautiful. Fantastic little beach within a few steps of the garden. There was plenty of free parking in the road to the side of the hotel, but this may not be the case in the summer. We enjoyed our stay and would stay again if we are in the area. We flew into Castellon airport, which as only about 20 mins from the hotel. Would recommend to others and didn't find it expensive, noisy or unwelcoming. Other reviews have complained at the lack of English, but you are in Spain and enough of the staff spoke English if you needed anything.

    Room tip: Free parking in the road to the side of the hotel.
    Date of stay: June 2019
    • Trip type: Travelled as a couple
      • Sleep Quality
      • Cleanliness
      • Service
    2  Thank theoldbarns
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 29 April 2019 via mobile

    Should be 3 1/2 stars for no english. Well, I started from the first with left foot. Why ? At the reception, they do not know English well. The staff does not speak English and this is making the communication difficult. The food is good. The view and the location of the hotel are very good. BUT there is a big problem with the noise. The hotel is very noisy in the night. By day is not the problem. But in the evening ,even at 12:00 there is noise. The children are runing on the hallway at 12:00 in the night.
    Again, the stuff does not know english. I coundn’t order a juice without bubles. They do nou undertand english 😤😤😤. Also coffee. Still water and so on. The menus are in spanish wtf. We are in EU. The hotel is a 4 Stars hotel.

    Date of stay: April 2019
    Trip type: Travelled with family
    Thank Lazar1205
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 13 June 2018 via mobile

    This is our second year to stay here. Fantastic staff, very friendly. Very much a Spanish hotel with not a lot of foreign guests. Great generous buffet with interesting v food choices. The staff have been wonderful to us and could not be more helpful. We will be back.

    Date of stay: June 2018
    Trip type: Travelled as a couple
    1  Thank Cambio2011
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 28 May 2018 via mobile

    Stayed here for one night while on a cycling tour and the receptionist couldn’t have been less helpful when we arrived.

    We had a small van with some equipment that he didn’t want us to park in the car park. After 20 minutes of negotiations, he allowed us to park but then decided he wanted full payment for all rooms before he would give us the room keys. This was after saying we should pay on departure when we arrived.

    The rooms were basic.

    Breakfast was poor. Cheap, low quality food and was late opening.

    The location of this hotel was really good so such a shame it’s spoilt by the staff and trying to cut corners with cheap ingredients for breakfast.

    Date of stay: April 2018
    Trip type: Travelled with friends
    2  Thank 520philn
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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