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Reviews (179)
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All reviewsovernight stoproom was cleanmotel stylecampanile chaininterconnecting roomseasy accesssuperior roommotorwayfrancealpeskettlereceptionist
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Reviewed 3 weeks ago

I arrived at 23.45hrs, the auto check in was not working and did not recognise my confirmed booking reference number or my booking credit card details. I could not book another room as this system was not working either. Had to find another hotel to stay in at midnight after a long drive! Reception next morning were unhelpful and uninterested (this could be because this problem needed manager assistance and he/she was not on duty) I have e-mailed for refund (not my fault their systems were not working properly) sadly 3 days later I am still awaiting response. I have used this hotel many times and it is normally ok. This is the first trouble I have had so this may not be indicative of usual service, however as a regular customer, I am very dissatisfied! If Campanile decide to respond and rectify the situation, I will continue to use them, however if they are not then I will consider my hotel choice in future.

Room Tip: Do not rely on automated check in!
  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Campanile.com - Louvre Hotels Group
Thank paul-charlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHRISTIAN C, Gérant at Campanile Bethune - Fouquieres Les Bethune, responded to this reviewResponded 2 weeks ago

Hello sir ,

Yes our automatic machine is down.

But as the Booking procedure indicates, did you call the hotel before 22:00 to prevent your delay and give you the procedure to follow?

In addition, we will refund the room of the hotel where you have stayed.

Christian c

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We stayed here both ways from and to Calais on our trip to The Alsace. We've never used Campanile before but this hotel exceeded our expectations. Our rooms were both clean and we felt represented very good value for money. Staff at reception were friendly and helpful on both occasions. The restaurant offered a well stocked buffet for starters with several specials in addition to the standard menu. All in all this stay was far more pleasant and less functional than expected. We will definitely visit again if our travels take us in this direction.

Room Tip: Access to first floor rooms is up a steep staircase so I recommend ground floor!
Stayed: June 2018, travelled as a couple
Thank Mandy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHRISTIAN C, Gérant at Campanile Bethune - Fouquieres Les Bethune, responded to this reviewResponded 3 weeks ago
Google Translation

Bonjour ,


Un grand merci pour vos appréciations très positives .

Au plaisir de vous satisfaire a nouveau ,

Christian c

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

Good location with easy access to the A26. Room is very basic but for 49 euro an ideal stop over. Bed comfortable. and the room and bathroom was clean and tidy. Free parking and staff friendly. It is near to large supermarkets if you need supplies. The only down side was that there was a lot of room noise but it was Friday so busy with coming and goings. Only drawback with these hotels for us is that it is difficult to climb into a slippery bath to have a shower. Wish they had rooms with just shower option rather then bath/shower combination.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank jenza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHRISTIAN C, Gérant at Campanile Bethune - Fouquieres Les Bethune, responded to this reviewResponded 27 March 2018


Hello ,

Thank you for your beautiful opinion.
Next time, let us know you want a shower, because we have both rooms with shower or bath.

Looking forward to seeing each other

Christian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2018 via mobile

We have stayed in the Campanile chain over France for many years and it has rarely disappointed. Looking at some reviews I’m astounded that people don’t do their research! We stop in Bethune as it’s a convenient stop coming from the UK so the following morning we are already an hour ahead and a little further down the motorway to either the Alpes, Paris or the South. In fact this stay was a quick trip to Paris which we can then return on the same day having only spent one night away.

We have stayed here many times over the years and like the motel style with free parking and a decent restaurant. There are only two floors and cars are parked right near the rooms which is great when you have lots of paraphernalia with kids. Staff are always friendly and the rooms clean and equipped with tv, kettle, tea/coffee and there are even some interconnecting rooms which are perfect for families. Breakfast is available too and nearby there are some supermarkets & fast food chains if you need to stock up on supplies.

Stayed: March 2018, travelled with family
Thank My2cents-adviser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHRISTIAN C, Gérant at Campanile Bethune - Fouquieres Les Bethune, responded to this reviewResponded 19 March 2018

Hello,

Thank you for this opinion(notice) and all this very positive precision on our hotel.
We indulge d to welcome at best our hosts has l hotel and in our restaurant.

In trés soon,

Christian c

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2018 via mobile

We booked three rooms via booking.com. When we arrived there seemed to have been an error and only two rooms were prepared. However the staff were great and ran around quickly sorting it out - within 10mins we were checked in.
We were exhausted having driven all day direct from skiing and despite it being 10pm we were able to get a cooked meal! The meal was very good - great steaks, omlettes and decent bottle of Bordeaux.
The hotel rooms are motel style in a separate block. It was cold as heater hadn’t been switched on but soon warmed up. The room is basic but has kettle, coffee/tea and TV. Wi-fi was pretty poor but it was at least free. The room was clean enough and bed adequate. Bathroom was a bit tired but clean and shower was hot.
Decent motel for an overnight stop. Very helpful staff and good evening meal. Loads of well lit parking. Not far off motorway and whilst Sat Nav couldn’t locate road it was easy enough to find.
We would stay here again.

Stayed: February 2018, travelled with family
Thank Ian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHRISTIAN C, Gérant at Campanile Bethune - Fouquieres Les Bethune, responded to this reviewResponded 19 February 2018

Hello,

Thank you for having told us in detail your stay the Bell tower.

We would be happy to serve you has new.

See you soon,

Christian c

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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