Check in to First World on 28th June. Given room 1921. Room was next to some machinery running 24 hours. As we were out in the casino, we got back to sleep late and manage to sleep as we were dead tired. Woke up at 4 am, as the noise was like a Jumbo Jet outside the window.
Went to the counter to request for change of room but was told there was no room. But I insisted the Counter Staff to check the room himself, he suddenly found a spare room. We changed room at 5 am in the morning.
What a terrible experience. Genting should not sell the room! Now my ears are ringing, could be affected by the extra loud noise.
The Counter Service staff could be more polite and at least offer a smile. After all, this is hospitality.More
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