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Reviewed 16 June 2021 via mobile

Let me begin by saying this - don't walk, run, to Jewel Grande! I apologize for this lengthy review.

Before our stay even began, we were overwhelmed by the quality of service provided by Shanique when organizing our private dinner and photoshoot. We hit a snafu and were comped some spa day passes and a room upgrade (including 2 butlers) upon check in. To reiterate, this was before our trip even began!

Our butlers, Garon and Gashado were available to us whenever we needed them. We communicated via Whatsapp and every morning, we were sent the menu of daily activities before we were even awake.

The first day we had fish tacos and habanero mango wings to hold us over before dinner - both were delicious. At night, we had our private dinner which was served by Stewart. He is a lovely, polite and accommodating gentleman who left us wanting for nothing. The food was spectacular! We had crab cakes, Caesar salad, steak and shrimp, chicken and shrimp, chocolate cake and I requested a fruit plate after being stuffed. Like other reviews have stated, the steaks are cooked PERFECTLY.

The second day we had our photoshoot by Stephen which yielded some gorgeous beachside shots to mark our time there. He made us feel comfortable and had great ideas for photos - please book with him, you will not be disappointed.

After the shoot, we went over to the Jamaican street party where we were served curry mutton, oxtail, escovitch fish, steamed fish, jerk chicken, festival, rice and peas among other island fare down to the Caribbean fruit cake and gizzada for dessert. All of this while a Jamaican band sang lovers rock in the background - we were in heaven.

Our final day was a beach day. Garon and Gashado arranged our breakfast on the balcony, they stocked our fridge with coconuts, we went to the spa for a bit and enjoyed the privacy of the salt room and mineral pool, we hung out in a palapa while they brought our lunch over (more steam fish and escovitch fish - I highly recommend this), we went on a sailboat ride and then got ready for dinner. We dined at the hibachi restaurant and it was delicious. Even better than in the states because they used more seasoning and less salt - the spicy hibachi sauce was to die for, please request this. The meats were all prepared perfectly and the rice was amazing. Had we known, we would've eaten here multiple times.

Gashado was able to fulfill our order of something which wasn't on the menu and had it delivered to the room before we even got back.

We enjoyed nightly entertainment and the after parties. There was something for everyone here. We did see a few (well behaved) children but this is such a romantic resort. We would go look at the stars every night after dinner and take it all in.

The service and hospitality were unmatched. We were casually walking out after our Covid test (pain free and easy!), when the GM called us by name and asked if we liked our upgrades. We were taken aback. Staff was constantly checking in and making sure we were taken care of.

My only (personal) gripe was that some of the outdoor dining staff were wearing long sleeve and it was clearly uncomfortable. Tip to management, it would be great if they were also allowed to wear short sleeve like other staff for comfort.

I cannot stress how amazing the hospitality, service and food were. We are planning to return later in the year and we look forward to seeing everyone again.

Room tip: You can email for restaurant reservations a week before
Date of stay: June 2021
Trip type: Travelled as a couple
2  Thank anniers17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa, responded to this reviewResponded 21 June 2021

Dear anniers17,

Thank you for sharing your wonderful review with us. We are so happy to hear that you created wonderful memories during your stay at our resort! We aim to provide our guests with a memorable experience, and are thrilled to know that you left with lasting positive memories! We are very happy to know as well that our Associates and service met your needs and expectations!

Your Butlers, Garon and Gashado as well as Shanique are true gems. They do work hard to ensure that our Guests are provided with exceptional service, and we are delighted to know that you were very much pleased with the quality service they delivered. We are happy to have them apart of our Jewel Grande Team! We will be sharing your commendations with them all and also will be congratulating them on a job well done!

Thank you so much for staying with us. We greatly appreciate your visit, and enjoyed hosting you as much as you enjoyed your stay. We look forward to your return soon for another Grande stay with us!

Best Regards

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Reviewed 16 June 2021 via mobile

I have to say , I’ve been to many resorts in other countries but Jamaica has been the best , thanks to this resort and more importantly two staff members part of the entertainment team who stood out the most , Dwight (Mr President) and Delando ! These two have made the trip for my friends and I absolutely unforgettable ! There’s two types of people at work , people who just do their job and people who do what they love and these two have definitely showed they love what they do ! Thank you again jewel grande for an amazing experience !

From yours truly - Naquan and Kara !

Date of stay: June 2021
Trip type: Travelled with friends
Thank naquanr2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa, responded to this reviewResponded 21 June 2021

Dear naquanr2021,

It is so wonderful to hear that you spent the "best trip ever" at our resort! Here at Jewel Grande Montego Bay Resort and Spa, we strive to provide our valued guests with the best possible service there is to offer, and it is lovely to hear that we have achieved this with you. Your happiness is very important to us.

It is a delight to know as well that Delando and Dwight played an integral role in making your visit to our property more memorable. These gentlemen are indeed outstanding and we will most definitely share your compliments and appreciation with them. Your kind words will indeed encourage them to keep up their great work! We will be sure to also congratulate them on job well done!

We greatly appreciate your visit and do look forward to welcoming you back to our resort for another amazing visit in the near future!

Best Regards.

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Reviewed 15 June 2021 via mobile

The resort was great! Food was very good. But I was most impressed with the Bootcamp trainer Kevin! He gave me and my friends a great workout during the daily bootcamps and at the pool aerobics. His energy and enthusiasm made it a wonderful experience.

Date of stay: June 2021
Trip type: Travelled with friends
1  Thank margob_right
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa, responded to this reviewResponded 15 June 2021

Dear margob_right,

Thank you for taking the time to share your wonderful review with us. We are happy to hear that you had the greatest time with Kevin and enjoyed the daily workout activities he lead. Kevin is exceptional and we are excited to hear that he made your stay with us memorable. We will certainly share your compliments with him, and all of our other wonderful associates who made your stay with us positive.

Thank you as well for making it Jewel Grande Montego Bay Resort and Spa. We very much look forward to your return in the near future for another Grande stay with us!

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2021

Such a wonderful trip! Just returned from the Jewel Grande and we cant wait to go back! We were a party of 8 with the youngest being 11 years and oldest 55- and everyone had a great time! That's not easy to find. We all had spacious oceanfront junior suites and they all had absolutely beautiful views. I've stayed at many different resorts in Jamaica and this was by far the best view! The grounds were beautiful and the resort was spotless and we never saw a bug. (That's a biggie for me)!
Check-in was a breeze and Moya was so helpful getting the rooms that we had requested. In all the excitement of getting checked in, my daughter lost her cell phone. AUGHHH! As we ran around panicked trying to retrace our steps, we met Vishal Vaswani, the General Manager. He immediately stopped what he was doing and began calling all the areas that we had been to see if anyone had found her phone. HE FOUND IT! We couldn't have been more appreciative! Throughout our entire stay Vishal checked on us and always wanted to know if there was anything that we needed or that he could do to make our stay more enjoyable. We felt very special! The entire staff was amazing! This was definitely the best staffed resort that we have ever been to.
The food was superb. Breakfast was always great and Carolyn at the omelet station was always ready to prepare your perfect omelet with her beautiful warm smile! The Japanese Hibachi restaurant is the only restaurant that you need a reservation. Make it when you get there, its a must do! Subrina put on a true show and the food was just unbelievable! Best salmon ever!
We ate at the steak house twice because it was so good! Never had to wait and no reservation needed, even with 8 of us! We also loved the Italian restaurant, we honestly never had a bad meal. Food was always delicious! We also loved lunch at the poolside grill. Vernon, Lionel and all the staff there were so great and helpful. One day they grilled jerk chicken near the poolside grill. SO good! Wish they would have done that more than once while we were there. The kids also loved being able to order room service 24 hours a day!
Drinks were good and we drank our weight in dirty bananas and hummingbirds. I would have loved to see some Red Stripe bottles, but we drank plenty of the draft from the bars and the cans that were in our room refrigerator. Franz was always happy to serve it up!
We enjoyed the show each night at 8:30 performed by the Harmony Dance group. The resort hosted a "street party" one evening which was really a great time! My least favorite entertainment night was the "silent dance party", which is where they gave everyone their own set of headphones and you listen to one of two DJs and dance. I didn't really get it, but maybe I'm just old, lol.
Entertainment around the pool was usually pretty good with Dwight always available for fun. We never had any problem getting a pool chair or finding shade under one of the tiki huts on the beach. On the beach you could paddle board or kayak or have one of the activity staff take you out on the Hobie cat sail boats. The kids loved the water activities!
I just can't say enough about the staff at this resort. Everyone seemed to go out of their way to speak to us and make us feel at home. We truly felt welcomed and very special. We would not hesitate to go back and would recommend this resort to anyone wanting a beautiful view, excellent food and outstanding service! Go ahead and book it! You won't regret it! Thanks Jewel Grande!

Date of stay: June 2021
    • Location
    • Sleep Quality
    • Service
1  Thank LookeeLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa, responded to this reviewResponded 15 June 2021

Dear LookeeLou,

On behalf of all of us here at Jewel Grande Montego Bay Resort and Spa, thank you so much for choosing to stay at our resort and for sharing your experience with us. We are excited to learn that you were satisfied with the service offered by our Staff. This is absolutely heartwarming and we want you to know that it was a great pleasure hosting you and providing you with exemplary service.

Thank you for recognizing all our Associates. They are true gems and we are happy to know that you found them excellent. Thank you as well for all your kind comments on our Entertainment, food, water sports activities and overall resort.

We look forward to welcoming you back to our Resort for another wonderful stay with us!

Best Regards.

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Reviewed 14 June 2021

GREAT STAY!!. Everything was great, the staff was always warm and welcoming, the food was EXELLENT. We did not have a bad meal here. Even room service was good, it wasn't as great but it was good. We can't wait for our next visit. The room was well cleaned and our view was exceptional. Can't wait to return.

Date of stay: May 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Natalie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa, responded to this reviewResponded 15 June 2021

Dear Natalie L,

We are so happy to hear that you had such a relaxing stay at our resort! We greatly appreciate your visit and are very happy to hear that our Associates and service was warm and welcoming. Please know that we had the best time catering to you. Thank you for taking the time to share your experience with us.

We will certainly share your wonderful review among our Jewel Grande Team and congratulate all of our Associates on a job well done! Thank you so much for staying with us and for your high regards. We can't wait to welcome you back to our resort for another Grande stay with us!

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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