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Reviewed 5 April 2021

We have stayed at this property 5 times with our kids. Staff is amazing. Peaches, Carlos, Comoy, Susie, Kevin Hart 2.0, and Kiki. They are like family now! Only thing I would like them to do better is my wife is gluten free and that was a challenge this time. Also, I know with Covid they are short staff but the the most fun is when the staff is out there dancing all together. That needs to happen everyday because it gets the people into it. We love the property and will be back.

Room tip: please tip your staff. They depend on it. People will tip the wait staff and bartenders but forget about the entertainment crew.
Date of stay: March 2021
    • Sleep Quality
    • Rooms
    • Service
Thank kellybbelcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar Hotels and Resorts, Marketing at Iberostar Selection Rose Hall Suites, responded to this reviewResponded 6 April 2021

Dear guest,

Thank you very much for these kind words after your recent stay at our wonderful Iberostar Hotel and the review that you have shared. Please come back and see us again soon.

Regards,

Quality Manager Online
Quality Manager Online

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2021

The staff and facilities at the Iberostar suites were amazing. We enjoyed a relaxing vacation with our group and each day was perfect thanks to the beautiful beach and pool and the attentive waiters and staff members.

Date of stay: March 2021
    • Value
    • Cleanliness
    • Service
Thank dvg-db_2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar Hotels and Resorts, Marketing at Iberostar Selection Rose Hall Suites, responded to this reviewResponded 6 April 2021

Dear guest,

We are very happy to read that our hotel has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.

Regards,

Quality Manager Online
Iberostar Selection Rose Hall Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2021

While the employees were kind and accommodating and the food was "ok," I had to change rooms because of the mildew odor; when you enter the resort, my room was located on the left-wing. After being moved to another room, I realized that the smell of mold and mildew was most prevalent on the left-wing, however, it was present throughout all of the hallways.

Please note that the adjoining hotel did not have any odors, at all.

Pros: staff
Cons: property was run-down and the smell of mildew was overwhelming.

After 2 days, I checked out!

Date of stay: May 2020
    • Value
    • Location
    • Service
Thank Capucina713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar Hotels and Resorts, Marketing at Iberostar Selection Rose Hall Suites, responded to this reviewResponded 5 April 2021

Dear guest,

Thank you for choosing our beautiful hotel for your recent holiday. We regret that you had some issues and you can rest assured that we will relay your comments to the correct department for their serious consideration and apologise for any inconvenience.

However, we hope that the wonderful service received by our staff, have contributed to you taking some wonderful memories home with you. It would be wonderful to see you again in the future at one of our hotels around the world. Until then we wish you all the best.

Kind regards,

Quality Manager Online
Iberostar Selection Rose Hall Suites

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Reviewed 31 March 2021

We traveled to the Iberostar Suites for a week long couples getaway! It was my boyfriend and I along with one other couple. This resort was everything we could have asked for and more. The views were beautiful, the food was very good compared to other all inclusive resorts we have been to, and the cleanliness of the resort was wonderful. However, the entertainment and staff are what stood out to us the most. We quickly became great friends with Susie and Peaches and it truly made our trip so special. They are the funniest and coolest people ever who always kept us entertained and most of all laughing. We miss them and cannot wait to get back to this amazing resort someday. Thanks for everything you guys do!

Date of stay: March 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank erican610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar Hotels and Resorts, Marketing at Iberostar Selection Rose Hall Suites, responded to this reviewResponded 1 April 2021

Dear Guest,

We are grateful to you for choosing Iberostar Selection Rose Hall Suites for your recent holiday and for sharing the experience you had with us. Your enthusiastic comments about many of the prime pillars that we set in place many years ago to guarantee fabulous holidays for our guests are great to receive. It is amazing to read that you have returned home with a sense of satisfaction and we look forward to doing the same for you again in the future.

Once again, we are truly grateful for this complimentary review of your time in our hospitality.

Best Regards,

Quality Manager Online
Iberostar Selection Rose Hall Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2021 via mobile

We enjoyed our time at the Iberostar suites. The hotel was well kept, clean and very beautiful. The beach was phenomenal, lots of shade and lounge chairs. Food is delicious, we loved the italian restaurant and the steak house. The buffet also had good optons daily , no complaints there. The staff do an excellent job of making sure you are taken care of, so attentive and caring. Covid protocols were observed and maintained, we felt safe and never worried. We did a few tours with TCJ Tours, the montego bay highlight tour was fun and we got to see the non touristy side of the contry and the dunns falls. Both tours were great and their service excellent we recommend them for excursions. Overall we we were very happy with this resort and would return. 

Date of stay: March 2021
Trip type: Travelled with family
Thank libbymontrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iberostar Hotels and Resorts, Marketing at Iberostar Selection Rose Hall Suites, responded to this reviewResponded 1 April 2021

Dear guest,

First and foremost, we thank you for trusting in Iberostar Selection Rose Hall Suites as your vacation destination! We are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.

Allow us to mention that trough our How we Care philosophy we have developed measures to safeguard our guests and employees. Our goal is to make our guests feel safer than ever, to help them leave their matters aside and make them feel at home. We thank you for highlighting this aspect of your stay. We would like to express our gratitude once again for your wonderful feedback and hope to have the honor of serving you again soon.

Best Regards,

Quality Manager Online
Iberostar Selection Rose Hall Suites

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