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Reviewed 1 April 2019

Horrible service, food, drinks! Not what you expect from a Hilton Property. Beach and Pool are fine, but not much for quality. Rented cabanas and had to go to the bar to get our own drinks and scour the beach for chairs... for the cabana! Listed premium liquor on the website. If you like cheap vodka and wine that tastes like vinegar you will love it. Might be fine for a family with little kids, but even our 15 year old wasn't impressed. Three Palms was good food and great service! We did bring our own fish we caught tho.

Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank sharonkolb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisannC, Social Media Coordinator at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 2 April 2019

Thank you for choosing the Hilton Rose Hall & Spa for your recent vacation; it was indeed a pleasure to host you.

We do understand how disappointed you were and cannot apologize enough that we did not meet or exceed your expectations especially as it relates to customer service. Do note this is not our standard nor that of Hilton's and we will address to ensure there is no re-occurrence in regards to the cabana service.

We are delighted that overall you had a great time and loved the slides, lazy river and our engaging staff.
Our sincere apologies once more for not exceeding your expectations; we will continue to work on improving our service and offerings as at Hilton Rose Hall Resort & Spa we pride ourselves on delivering the highest level of service as we value your relationship with us.

Sunshine Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2019

There are some great features at the Hilton Rose, but others that are not so great. The beach and pools were overall excellent. The rooms were, average, nothing special at all. The service was very spotty, sometimes it was excellent, but sometimes it was 15 minutes before we had a waiter bring us drinks for breakfast. The food overall was average to below average.

Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank Voyager50626874059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisannC, Social Media Coordinator at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 4 April 2019

Thank you for taking the time to review our resort after your recent visit to our property.

We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members.


We do hope to see you and your family again in the future, making us “your home away from home".

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2019

My husband and I stayed at this resort for a medical conference I was attending, and I do realize that the intent was to book a "family friendly" location. This being said, I would not return here and would not recommend staying here if you don't have children (unless you enjoy being around everyone else's!). The property was beautiful, we had a partial ocean view overlooking the golf course, with a balcony, which was nice. The room was basic, but clean. It was LOUD most nights with late night drunks who don't realize everyone doesn't party until 2 am. Then at 6:30 in the morning we had noisy kids outside our door.
We ate all but one meal at the general (Fresh) buffet. We enjoyed the food but if you'd like a quieter, non-cafeteria feel I would suggest booking at some of the more upscale restaurants on the property. And you'll need to book those a night or two in advance, or they will be booked up for the night, or you'll be eating at 9:00.
The staff were by and large very friendly, the grounds were well maintained (they rake the beach daily!) and there's nothing to complain about the beautiful Caribbean! if this resort wanted to better appeal to those traveling without children (or even those with kids old enough to be off by themselves) I'd recommend designating some adults only areas. The one and only swim up bar was part of the lazy river, kids splashing and playing everywhere!
One last thing - when we checked out we had a charge for water sports which we did not do. The person at reception was unable to get a hold of the person at water sports (because, I'm sure they were out on the water) to check their mistake and reverse the charge before our taxi arrived. We will have to wait and see if they correct this error.
Would love to return to Jamaica. The people were friendly, helpful, proud of their country, and seem generally welcoming to visitors. I will definitely be looking to book adults only for the next time!

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank BBlunt75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisannC, Social Media Coordinator at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 2 April 2019

Thank you for taking the time to review our resort after your recent visit to our property.

We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members.


We do hope to see you and your family again in the future, making us “your home away from home".

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2019

Wow what a beautiful trip... 1 - 10 rating.. Staff was 10. Very professional. Got there early and the room was not ready but was able to check in and walk around while waiting. It was a pleasant experience as front desk was nice and happy to help to try and let us get a room as soon as it was available. Room 9. No concerns AC was very cold and hot water was HOT. Room cleaned everyday very nice. Did not spend too much time in room just for sleeping when your on vacation. For me view was perfect right off the golf course and a side view of beach ( most want beach view) but it is more private on golf side as no traffic when you just want to lounge with quietness.10 Breakfast Lunch and dinner. Disclaimer … Not a place you want to go when you’re on a diet. Food was fantastic and many different options. 10 waiters and food staff. Very nice and happy to help with a smile. 4 Internet and Wi-Fi did not really work so well but you should not be on your phone doing work on vacation. We did tip on all interactions $3-$5 as service was excellent and that was our choice ( you did not feel force to do so) Entertainment 10+++... loved how the entertainment went out their way to make it an experience for everyone. We participated in as many events as we could and it was fun. They made you feel as you were part of the family. I was so surprised that they remember so many guest names. Did not have a need to leave the resort as you can find something to keep you and family busy.

Date of stay: March 2019
2  Thank GlorytoGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisannC, Social Media Coordinator at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 3 April 2019

Thank you for taking the time to review our resort after your recent visit to our property.

We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members.

Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one.


We do hope to see you and your family again in the future, making us “your home away from home".

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2019

The resort is great for young families. The staff is friendly and the food was tasty. The rooms need a massive remodel. The rooms do not match the overall feel of the resort. They really need updating.

Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Sunshine709689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisannC, Social Media Coordinator at Hilton Rose Hall Resort & Spa, responded to this reviewResponded 4 April 2019

Thank you for taking the time to review our resort after your recent visit to our property.

We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members.


We do hope to see you and your family again in the future, making us “your home away from home".

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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