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Reviewed 29 January 2021 via mobile

My wife and I have been vacationing at El Dorado Royale Casitas for 6 years. We come back every year because of the incredible gourmet dining, wonderful location, ( only 30 mins from CUN airport) and the most attentive and wonderful staff we’ve ever had in a resort. Seriously, they treat us like royalty, every time and every day! My wife was celebrating her 50th birthday and the entire week she had little surprises, in our room- (champagne, chocolates, etc- see pics)at the pool, at the beach in the restaurants! Our butlers, Alexis, Andriana and Hector, were beyond amazing! Multiple times during the day and night they would see if we needed anything and respond almost immediately to any request.
Our beach butler Carla, was such a joy to see at the beach. Always smiling, happy to see us every day, and also so professional with her service. Big thank you to Fabio our check in Concierge. He’s so knowledgeable, pleasant and professional every time we see him. Huge thank you to Chef David and the server David who made our private Chef Table dinner at D’Italia for my wife’s birthday, literally the best dinner we’ve ever had! Try and reserve this if you want an amazing, private, romantic dinner. Lastly, one of our favorite people at Casitas is Miss Vicky who makes the most incredible seafood dishes for lunch exclusively for building 32 guests. Always smiling and she and Carla even surprised my wife one day with a special birthday pastry and song.
Te amo Miss Vicky!!
Thank you to all of the amazing personnel at El Dorado Casitas for ALWAYS making us feel like we are home whenever we visit. 5 stars!!!
Kelly and Rich T

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank KellyTreta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Casitas Royale by Karisma, responded to this reviewResponded 4 weeks ago

Hola!

Dear KellyTreta,

On behalf of El Dorado Casitas Royale team, thank you for choosing us for this special holidays.

I am so happy to hear that your experience with our resort was in line with our reputation for upscale and quality service.

We are looking forward to welcome you back pretty soon.

Remain at your service,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2021 via mobile

Gourmet food, 5 star accommodations, rooms that are connected to swim up pools, which connect to swim up bar and wonderful beach beds only 30 yards from pool! Those accommodations are wonderful but what separates this resort from other all inclusive style resorts is the dining and the FIRST CLASS SERVICE!! I want to recognize Candido our butler who was available all day every day! He changed our dinner reservations, brought ice to our room every day by 4pm so we could enjoy a pre dinner cocktail in our room- plus anything else we could think of - he was there for us everyday!! We appreciate how hard you worked to make everything perfect for us!! Muchas Gracias mi hermano!!
Also a big thank you to Hector- Candidos partner butler who was also extremely helpful and attentive to us!
Our bartender at Casitas 32 was Eduardo and he was fantastic every day!!
Our beach butler, Carla always greeted us with a big smile and was so attentive to us while we lounged in the beach bed.

We had a private dinner at the private residence (located on the resort) of the late singing sensation Juan Gabriel ( reserve this!) and our guide, Roccha was incredible! A private tour of the home plus a tequila tasting and discussion of all the courses with wine pairing.
Daniel our personal chef for that dinner knocked us out with his extraordinary gourmet meal- BRAVO!!
The check in process was easy and first class handled by Fabio and his staff at the Casitas check in. Thank you!!
Oh- and don’t forget Vicky who is the chef at the seafood cafe at 32. The best seafood soup and fresh seafood dishes for lunch in the entire resort!!
This was our 5th trip to this resort and we will be back for our 6th next year- already booked for 2020. Thank you to the entire staff at El Dorado/Casitas for making our vacations truly memorable each and every time!!!!
Rich and Kelly T

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank rmt926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Casitas Royale by Karisma, responded to this reviewResponded 4 weeks ago

Hola!

Dear rmt926,

Thank you for your fantastic review, it is very special when receive such comments like yours.

I am happy to hear that your experience with our resort was in line with our reputation for upscale and quality service, which is all a part of our unique gourmet inclusive concept.

If there’s anything we can do to help plan your next perfect getaway, please don’t hesitate to get in touch.

Warmest regards,

Resort Management

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Reviewed 29 January 2021 via mobile

Our experience to El Dorado Royale was exceptional and exceeded all expectations. Resort is beautiful, clean with all safety standards in mind. Food was excellent and I cannot say enough about our Butler’s Enrique and Candido. Overall an amazing experience with amazing service! I can’t wait to go back!

Date of stay: January 2021
Trip type: Travelled as a couple
Thank khristaj2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Casitas Royale by Karisma, responded to this reviewResponded 4 weeks ago

Hola!

Dear khristaj2021,

Thank you for sharing your experiences.

It will be a pleasure to extend your compliments to our staff, We are sure it will be a really nice way to encourage them to keep on being themselves.

We will wait for you next year!

Sincerely,

Resort Management

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Reviewed 28 January 2021 via mobile

As always, our visit to El Dorado was exceptional. We invited our in law as guests. We had Enrique and Gaby as our butlers. They are a fantastic and understand why we love El Dorado!! We feel like family when we visit. We enjoy the food, the excursions, the entertainment and the sun. Gaby and Enrique should be commended as they truly go above and beyond to ensure their guests are made to feel special.. Thank you for an amazing experience...

Date of stay: January 2021
Trip type: Travelled with family
Thank Theloniusmonk61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Casitas Royale by Karisma, responded to this reviewResponded 4 weeks ago

Hola!

Dear Theloniusmonk61,

Thank you for your review, detailing your experiences from your stay with us.

Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff.
We will be waiting for your next visit at El Dorado Royale, a Spa Resort by Karisma.

Best regards,

Resort Management

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Reviewed 28 January 2021 via mobile

Edgar is an amazing Butler. He is very courteous and takes care of all requests very quickly. He is really on top of his job and cares about his guests. We look forward to having him again unless he gets a promotion to manager of the department as he would be great at that!

Date of stay: December 2020
Trip type: Travelled as a couple
Thank TSHasletTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Casitas Royale by Karisma, responded to this reviewResponded 4 weeks ago

Hola!

Dear TSHasletT,

It has been a pleasure to read your recent review.

I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination.

Hoping to welcome you once again at El Dorado Royale, a Spa Resort by Karisma.

Best regards,

Resort Management

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