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104 - 109 of 8 169 reviews
Reviewed 5 weeks ago via mobile

As always, our visit to El Dorado was exceptional. We invited our in law as guests. We had Enrique and Gaby as our butlers. They are a fantastic and understand why we love El Dorado!! We feel like family when we visit. We enjoy the food, the excursions, the entertainment and the sun. Gaby and Enrique should be commended as they truly go above and beyond to ensure their guests are made to feel special.. Thank you for an amazing experience...

Date of stay: January 2021
Trip type: Travelled with family
Thank Theloniusmonk61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Casitas Royale by Karisma, responded to this reviewResponded 4 weeks ago

Hola!

Dear Theloniusmonk61,

Thank you for your review, detailing your experiences from your stay with us.

Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff.
We will be waiting for your next visit at El Dorado Royale, a Spa Resort by Karisma.

Best regards,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2021 via mobile

Edgar is an amazing Butler. He is very courteous and takes care of all requests very quickly. He is really on top of his job and cares about his guests. We look forward to having him again unless he gets a promotion to manager of the department as he would be great at that!

Date of stay: December 2020
Trip type: Travelled as a couple
Thank TSHasletTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Casitas Royale by Karisma, responded to this reviewResponded 4 weeks ago

Hola!

Dear TSHasletT,

It has been a pleasure to read your recent review.

I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination.

Hoping to welcome you once again at El Dorado Royale, a Spa Resort by Karisma.

Best regards,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2021

I read so many reviews before my trip and was very optimistic. This entire trip was far beyond my expectations!! The food is absolutely incredible. Every restaurant! The service is absolutely top notch.
From walking in and being greeted by the bell staff to checking in and getting drinks right away!
We stayed in building 44 with a junior swim up, the house keeping kept it so clean! The personal concierge staff was so nice and helpful. Always greeted us when we walked by.
Our favorite bartender was Isac, he was fantastic!
The service is great everywhere but Eziele at Kampai was so welcoming and catering. The chef even came and talked to us!
Josie kept the main pool popping all day!
Jesus at Fuentes was fantastic, that show is an absolute must!!
Jade had amazing chinese food! Sante Fe ribeye was delicious and perfectly seasoned. We went to La Isla every morning and I requested quacomole every day, even though it is not on the breakfast menu, and they made it everyday! Wilberth was a wonderful server there!
We did the Isla Mejures catamaran trip through Cancun Adventures - Sandra was wonderful at setting it up and Brown Sugar was an excellent host all day!!
Everything was so safe, clean, and welcoming. You can’t pass a staff member without a hello! Can’t wait to go back. Thank you so much to everyone!!

Date of stay: January 2021
Review collected in partnership with this hotel
Thank taemack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Casitas Royale by Karisma, responded to this reviewResponded 4 weeks ago

Hola!

Dear taemack,

We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance.
We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination.

We hope you give us the opportunity of hosting you in the near future at, El Dorado Royale, a Spa Resort by Karisma, your Mexican Home! Thank you for choosing to stay with us.

Remain at your service,

Resort Management

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Reviewed 28 January 2021 via mobile

Let’s cut to the chase: Gaby and Bere and Alondra are the best! Always the best service. They make paradise even better. With the great food, lux accommodations, beautiful ocean, sandy beach it truly is a dream vacation every time.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank Chihuahua24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Casitas Royale by Karisma, responded to this reviewResponded 4 weeks ago

Hola!

Dear Chihuahua24,

Thank you very much for your recent visit and lovely comments on TripAdvisor.

We will address your kindly comments with all our staff.

Hopefully, we will have the pleasure of welcome you back very soon.

Warmest regards,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2021 via mobile

As I look out at the snow in Kanata Canada I thought about our second home in Mexico, The Eldorado Royale by Karisma. Oh what we would give to be out of lockdown and able to travel to see the beautiful people that makes this resort so special. I just want to tell those who can travel to give this resort a try. The resort has a Spanish feel by the 2 level white buildings. We prefer a swimout room but some like the top level to look out on the ocean. There are 3 resorts attached, The Royale then the Casitas and then Generations, we are lucky to walk along the ocean to use the restaurants at all of them. I know all these hotels are struggling right now and they can use any customers they can get. As soon as we are able to go we will be back. To Berenice our great Butler along with Enrique and Candido, Vanessa in Exotic, Sammy, Caesar, Jorge, Julian and so many that have made our stays so special we say thank you and we will be back.❤️Murray and Kelly Quattrocchi

Date of stay: February 2020
Trip type: Travelled as a couple
Thank MURRAY Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Casitas Royale by Karisma, responded to this reviewResponded 4 weeks ago

Hola!

Dear Murray Q,

First we want to thank you for your positive and kindly feedback.

I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya.

We will be waiting for your next visit at El Dorado Royale, a Spa Resort by Karisma.

Remain at your service,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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