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Reviewed 28 June 2018

This is a modern, clean and airy hotel which is situated in a great location overlooking a lovely marina in a small resort a very short distance to a small beach (18 euros for two beds and a brolly on the beach).
RECEPTION:very good and pleasant always willing to help and always a jar of sweets at reception for guests,but staff probably eat more than the guests.
ROOMS:There are a variety of rooms so make sure you actually know which type of room you have booked as there seemed to be a bit of confusion with some guests as to which room they had booked.We had 41 which was a ground floor room which had been serviced in an excellent manner and had a patio which did not catch the sun at any time of day but was overlooking the pool area.The air con worked perfectly well and the room was spacious and had a walk in shower in the bathroom.BEWARE the base of the shower became very slippery when wet.World cup matches could be found on channels 10 or 25 but the commentary was in spanish.Some rooms which were numbered in the 60's had problems with the air con and had to have the engineers in to sort it out.The only problem we had was the cleaning maid turning up to clean well after 5pm.As we had arranged to go out for dinner with two other guests and wanted clean towels I visited reception and explained and the Assistant Manager was at reception he said "two towels in two minutes and they duly arrived in two minutes.The maid attended at 1720 the latest we have ever had our room serviced anywhere in the world.
BREAKFAST:If you have ever been to a good 4 star hotel like this one you will know that the breakfast is pretty similar to other 4 star hotels but this hotel provides a Menorcan corner so try some of the local cuisine.The only downside were the fried eggs most of the time they were like plastic and the yolk had like a skin on top as though they had been standing for a while.
RESTAURANT:Chef ALBERTO,great character always jovial and kept the food areas clean and tidy and well stocked.A good choice of food but the quality of some of the meat did not seem up to standard but every business has a budget.Also there was the show cooking area which did not seem as popular as the buffet,why I do not know probably because guests had to wait and tourists can be impatient.Congratulations to Jordi and his staff who cleared the tables swiftly.
ENTERTAINMENT:Twice a week,both acts were quite similar,strumming a guitar and not quite entertaining but to be honest some of the acts around the marina which you could hear from the hotel were not much better in fact some sounded diabolical.
THE MOCK BEACH:We found this to be horrible.When you lie on the sunbeds the bed sinks in to the gravel and makes it very difficult to get off the sunbed and the grit goes everywhere,a good idea but not very practical,the astro turf was a better idea.
SUMMARY:A very good extremely clean 4 star hotel in an excellent location,with excellent staff and easy access to restaurants,bars and supermarkets.

Room Tip: If you prefer not to hear high heels late at night ask for an upper room
  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank n0rmski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lago Resort M, Director General at Lago Resort Menorca, responded to this reviewResponded 24 July 2018


Dear N0rmski.

First of all, thank you very much for taking a few minutes in your comment.

We love knowing that your stay at Hotel Casas del Lago was satisfactory.

We hope to have you back in the near future.

Kindest regards

Alejandro Alguacil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

Rooms - although compact we had everything we needed including a fridge and a terrace with sun beds, chairs and a table.
Restaurant- very clean and well laid out. Excellent food served at breakfast and evening meal. Wide choice and fresh. Pool bar although the food was nice it was a bit on the expensive side.
Pool - great pools, always sun beds available with a calm and relaxing atmosphere. There were some sun beds on gravel (I think this was to give a beach effect) this was very uncomfortable to walk on so we avoided those ones.
Overall we had an excellent holiday. All staff very friendly and appeared happy in their work. They all worked very hard and nothing was a chore. It’s very rare we return to a hotel for a second time but will certainly consider returning to this one. Thanks for a great holiday.

Stayed: June 2018, travelled as a couple
1  Thank Lindsey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018

We were delayed by three hours going out, when we arrived we were the only flight in the airport!!!! Even the immigration staff were smiling and good with the little children!!
Transfer not too bad, about 1 hour 35 mins.
We stayed in room/suite 49 with a terrace and a view over the garden and slight view of the harbour. Gardens are lovely! Very quiet hotel, very relaxing music all over the hotel. Rooms cleaned every day! Sheet changed on request.
We did have a few problems with the electronic door lock, not the easiest secure lock!
Our room was lovely and spacious with wardrobes ( and hangers!) No drawer. Useful bedside lights. Kitchenette was well equipped, clean and modern.
The shower head was a bit on the high side, but very powerful.
If we were to go again I liked the look of rooms 89 - 95 opposite us as they had a terrace and large balcony!
The staff were all very helpful, spoke really good English (and many other languages)
The restaurant staff were very good and the food was the best we have ever had! Plenty of variety.........Oh! we had a chocolate fountain twice............so bad!!!
The pool was lovely and warm and never busy.
Plenty of sunbeds, but the 'sand' some of them were on got very hot and it was difficult to walk on, plus it was large grains that got between your toes!
Were bit surprised at the € 96.80 tourist tax for two weeks....never paid as much as that wherever we have been! But the safe and towels were free. Lovely big safe!
We were literally yards from the beach, but that was a disappointment...it was full of seaweed and jellyfish.
The marina has plenty of shops, bars and restaurants, but there is nothing else around. Very quiet, peaceful resort and very clean!
However we also found the drinks much more expensive than Mallorca! The first place we went (Sa Terras) pint of local beer was € 4.70 and cocktails were € 10!!
Chaplins bar was great! Really friendly staff and reasonable prices.
We did go on the 4 x4 safari with TUI. Took over two hours to get to the Landrovers by the time we had picked everyone up! ALL of us fed up by then! Had pep talk, 10 mins in landrover, toilet stop, 45 mins to salt mine??? for over half an hour, 45 mins to a coffee stop to pick up lunches. Eventually had approx 45 mins off roading, great views!
Beach stop, another 45 mins off roading and back to base for long journey home!!!
Honestly really not worth the money! However the drivers and guides were all very good and knowledgable.
I do not think we will go back to this resort, but would defintley recommend this hotel. It was just a pleasure to stay there!

Room Tip: Rooms 89 - 95 have views over harbour, terrace and large balcony with sun loungers and parasol.
  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Kim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

This hotel was absolutely stunning! It was spotlessly clean and well kept. We had a ground floor suite which was bright, modern, spacious and cleaned daily to a high standard.
The pool area is so relaxing with lush leather round beds and becanaise beds which were so comfortable. You do have to book these 24 hours in advance but it is easy to do on your mobile phone or at the poolside bar.
We did have one occasion where the bed we reserved was also booked by someone else which resulted in a bit of confusion but it was dealt with swiftly and efficiently by the hotel management. There is lovely relaxing music playing all day with a DJ present from 12-4pm.
The food at the poolside bar was lovely too.
A special mention has to go to Karina at the poolside bar who was so sweet and helpful and always had a smile on her face no matter how busy she was.
In fact the level of service from all the staff in the hotel was exceptional with nothing being too much trouble and the greeting we got from the lovely young concierge was so welcoming as we arrived at the hotel.
The breakfast was the best breakfast we have ever experienced in a 4* hotel and the choice of food is exemplary. We were half board and you also get the option to eat at 4 local restaurants around the marina at no extra cost if you select from the set menu or you can choose from their normal menu for a small charge.
Whilst we were there, there were a lot of English people and everyone is very relaxed and friendly and we met so many lovely people who were equally pleased with the hotel .
The marina was great for eating out and with a lovely holiday atmosphere.
All the staff are so attentive and genuinely friendly making every night a pleasure.
This hotel definitely has the WOW factor and we will definitely be going back again in the future .

Stayed: June 2018, travelled as a couple
2  Thank MitchJ68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lago Resort M, Director General at Lago Resort Menorca, responded to this reviewResponded 21 July 2018

Dear Guest,

Thank you so much for your review! It's a pleasure to read that very great comment about our hotel! We hope you have just passed a very good stay and we would like to see you again so soon!

If you want to come back to the WOW factor hotel you know that we'll be improving and getting better for that!

Thank you so much,

Kind regards,

Alejandro Alguacil, General Manager

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Reviewed 25 June 2018 via mobile

We are staying here at the moment.
This is our 4th year back to this resort, and having stayed at two other hotels, this is by far our favourite.
The staff are polite,efficient and nothing is too much trouble.
Rooms are spotless and cleaned to a good standard every day.
Food is of good quality and in plentiful supply.
Bar prices are comparable if not cheaper than some of the bars in the marina.
Great place for adults to chill, relax and have a good break.
Music played around the pool in the day, but you can still have a conversation.
One very minor gripe, reception should tell you how to get into your rooms, as they are patio doors, you put your key card against the handle, wait for the light to flash green,then turn the handle. So many people including us couldn’t work this out and had to ask. One for reception.
Breakfast, lunch and dinner can all be taken overlooking the marina watching the sunset, amazing.
Will definitely recommend and return.

Stayed: June 2018, travelled as a couple
2  Thank Mwg66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lago Resort M, Director General at Lago Resort Menorca, responded to this reviewResponded 21 July 2018

Dear guest,

Thank you so much for this fantastic review! We really appreciate those words about the hotel and we love you could have had passed a fantastic stay on here, or even just for a magnificent break!

It's a pride for us knowing about this hotel is by far your favourite one! We'll promise we'll be trying to get better every year for making our guest staying super!

We hope you to be back so soon! Thank you so much!

Alejandro Alguacil, General Manager

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