We stayed here last week and had a great family holiday (2 adults, 7 year old and 10 month baby), the location was perfect and the bungalows are adequate - could do with some general updating and maintenance but nothing that really bothered us apart from some sealant missing in the shower which allowed ants to get in. I just plugged it with some wet toilet roll.

The single biggest reason for dropping stars is that when we arrived around 10pm, there was no travel cot for our baby to sleep in, I enquired about this at reception and was told it would be sorted the following day because the maids had finished for the day. This is absolutely unacceptable and had no choice but to have the baby sleep in our bed with us, getting barely any sleep due to the obvious risks of having a baby sleep in bed with you, it goes against all medical advise. Luckily our baby was slightly older at 10 months, but if this was a new born, the risk of the baby falling out of bed or being suffocated by an adult is increased and no one should be put in that position. The travel cot we got the following day was also wobbly and battered and should be replaced.

The other negative was the receptionist checking us in, she was very friendly and polite but my god she was the slowest person to check people in I’d ever witnessed, I honestly felt like I was part of some hidden camera show to see how long they could keep people waiting. I’m talking literally 15 minutes per check in… I read another review saying she was new so that is absolutely the fault of the manager. But some awareness from her that there’s people waiting and to speed up would also be my recommendation!

As others have pointed out, the sun bed situation is also a joke, if you aren’t there at 10am with your hand on the pile of sun beds ready to grab them - you’ve got no chance for the whole day. Advice to management - use your brains and buy about 50 more sun beds, after the pool area is cleaned, line them up ready for the next day. Absolutely no one likes having to wait at 10am to fight for them and you’re begging for negative reviews. Also, ALLOW FLOATIES! Whatever outdated views you have on not allowing them, you should change it, I can guarantee you’ll please more people than disallowing.

We arrived after booking a 2 bedroom apartment for our family of 2 adults & 2 children to be told they didn't have a 2 bedroom apartment for us & needed to put us in 2 separate apartments & split our family up! Compensation for this was breakfast for 2 weeks! After we were adamant this wasn't acceptable they miraculously found us a 2 bedroom apartment which they claimed not to have available 10 minutes earlier. The woman on reception checking us in said she had only been here 1 week & this was her 3rd day on her own. She should never have been left on her own in this position on one of the busiest days of the year. The manager should be ashamed of themselves. The staff were rude & unhelpful during our stay. The entertainment was non existent despite advertising on the board in reception. One of the worst places I have stayed in caleta in the 20 years we have been coming here. I will not rush back here in a hurry
The place was also filthy & run down. The cleaning of our room was sparse & did me poorly when it was done. Very unhappy guests & extremely upset to spend a few thousand pounds on this awful holiday.

Not enough sunbeds for everyone folk taking 5 at a time wen chain is unlocked for there kids which are never in them like vultures grabbing sunbeds cleaner forgets toilet roll things need improved get more sunbeds or limit 2 per couple not great at all