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Reviewed 27 June 2018 via mobile

We had our wedding at Raven Hall. And couldn't fault a thing. Gemma was great in keeping in contact through the many emails I sent leading up to the big day. Ben was great on the day so friendly and made us feel relaxed, letting everything flow perfectly. Julian made the evening run smoothly. Great choice of drinks on the bar some of which we had requested specifically, though didn't appear on the bar until later on the night. Food spot on. A few areas of the hotel need abit of tlc but can see this is being done in parts. View fantastic. Lodges beautiful and well equipped. All in all a fabulous day was had by everyone.

Date of stay: June 2018
Trip type: Travelled with family
Thank korniej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

The lodge was excellent well equipped fantastic views towards Robin Hoods
Bay and the best bed ever ! ! We were blessed with good weather but cold wind so unable to make full use of the balcony at the Lodge.
Swimming pool well kept but sadly missing hair dryer and costume water removal equipment but enjoyed for a couple 8 am swims.
Bar supper was good and staff pleasant and helpful, the second evening dinner taken in the restaurant at a window table with magnificent evening views watching the sun set .
Golf course on a significant slope and beware carry bag needed to reach the golf course, trolleys not an option as difficult to negotiate steps to 1st tee.
Wonderful walks north and south and inland from the hotel but a degree of fitness needed to enjoy - a visit to Boggle Hole YHA a must for a drink /coffee/lunch with a walk on the beach when the tide is out to Stoupe Beck Sands . Walk south on the cinder track enjoyable and drink at Hayburn Wyke hotel a must - path down to cove ( one needs to be fit and sure footed)
Highlight of our visit a walk to see the Ravenscar Seal Colony on the headland below the hotel beware one needs to be sure footed to reach the beach for a close up view of the seals but Colony visible from the cliffs with a good pair of binoculars at low tide.

Room tip: Unable to comment as stay was in a lodge !
Date of stay: June 2018
Trip type: Travelled as a couple
1  Thank Pauline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

We stayed in one of the lodges which had spectacular views over Robin Hood's Bay. It was spacious, clean and well equipped and there were parking spaces close by. Breakfasts from the buffet in the main hotel restaurant were good and reasonable value with the £5 lodge discount.
We tried the hotel restaurant on our first evening but would have to agree with other comments on here that it was expensive for what it was offering so we chose to eat at a local pub thereafter.
We had no specific complaints about the service we received but the 10.30am check-out time (which made for a bit of a rushed breakfast on the last morning) seemed to be in keeping with the general feeling that the guests were a bit of an inconvenience in the orderly running of the hotel.

Room tip: The lodges are modern and well equipped and have spectacular views of the bay
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank SerialGoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2018

We arrived early so could not check in. We asked if we could eat and had a look at bar menu for a sandwich. We asked if we could sit in the restaurant as was a lovely view but only if we ate from restaurant menu so we asked to see it. Apparently one table had all the menus and it’s pasta and pasta said the girl. So we had to sit in a room with wedding guests. After lunch we went to see if room ready and again no. But while standing there a few more people came to check in and got rooms straight away, they were wedding guests. I made my feelings known. Obviously wedding guests are more important than someone celebrating their special day too. My husband paid a lot of money and I didn’t enjoy as much as I could of. The same girl on the evening looked smug when I asked for a cocktail and said we don’t do them. This person ruined my stay. All other staff were lovely. I did ask if manager would reply to me but still waiting and my stay was 28th April.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank merlot12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diane u, Managing Director at Raven Hall Hotel, responded to this reviewResponded 19 July 2018

I'm sorry you felt you didn't enjoy the usual customer experience we offer and surprised at some of your comments as we do of course sell cocktails and have extensive menus for lunch and snacks so apologies if you were not offered these. All guests are important to us and when we have weddings we do try to service the rooms for their guests first by arrangement so they can change ready for the wedding ceremony which can be as early as 1pm rather than them having to change in toilets for instance. If you would have like to request an earlier check-in prior to arrival housekeeping would have made every effort to help with this. We have many guests staying daily celebrating birthdays, anniversaries etc. and do hope they feel special and I understand some of your birthday bits were put out again for you at breakfast by the staff. We do hope you'll make a return visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

We visited this hotel in May. For us it was the greatest stop between Whitby and Scarborough. Unfortunately, the weather wasn't very good, very foggy and rainy but it made this place to look even better (horror style :)). Furthermore, the rooms are very big (in compare to Premier Inn e.g) and comfortable. Nicely maintained and clean. Moreover the central heating was on, which was amazing as the temperatures outside were around 10 degrees, therefore when we reached the hotel and rooms, the feeling of being inside was great as rooms were warm! Breakfasts were fully english but very tasty. Also the hotel has very nice garden for morning or evening walks. Overall, highly recommended and we'll be back!

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 708katarzyna_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diane u, Managing Director at Raven Hall Hotel, responded to this reviewResponded 21 June 2018

What a shame you visited us during the foggy, bad weather as we have stunning views and location but as you mention we're pleased the hotel was warm and welcoming and does indeed have an interesting entrance through the trees on a foggy day! We're delighted you found the experience at Raven Hall comfortable and do hope you make a return visit and experience the hotel, grounds and lovely countryside.

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