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Reviewed 5 weeks ago

The staff took very good care of us and made our stay very memorable, special efforts made by Mr Ashraf at the restaurant and at lebanese restaurant & bar by Mr.Prince kumar , thank you !

The food at the hotel was very good and the sea villas were very comfortable!

Date of stay: January 2021
Trip type: Travelled with friends
Thank Aagoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa Lalli, General Manager at OZEN Reserve Bolifushi, responded to this reviewResponded 5 weeks ago

Dear Aagoa,

Sunny Greetings from Ozen Reserve Bolifushi, and we hope you are doing well!

We thank you for staying here with us, and for taking the time and sharing such a excellent review, in regards to your stay here with us!

We are pleased you have been satisfy with the overall service and facilities, and in particular the attention to details provided by Ashraf, Kumar and the rest of the Team, while at the Resort!

We are all looking forward to welcoming you back, in the future, in our little Paradise again!

We remain at your disposal should you require any assistance, and in the mean time we wish you a wonderful day!

Best regards

Luisa Lalli and the Team
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2021 via mobile

We had a great time for my wife and sisters birthday at Ozen reserve. Its a new management who’s doing well. The food and service was one a kind I’ve ever experienced with everyone being very polite and helpful. The quality and variation of food at all the resteraunts, including the vegeterian food was amazing. Our helpful butler, Mr. Anas along with all the staff at the restaurants were extremely nice to make my wife’s birthday extremely special. The slide rooms are a lot of fun and they have one small patch of good coral reef for snorkeling. We did a lot of water activities including two dives each and Trevor, the instructor of the dive centre is an experienced gentleman. He and his entire team were fabulous.

The only cons I felt was that the property didn’t have anything to entertain its guests - no shows or performances or movies or anything of the kind on our 4 nights. Evenings became reduantant after a point with not much to do after dinner. Apart from this and the fact that most other resorts have much better marine life around it, everything was truly exceeding expectations. Thank you Ozen team and best wishes for the year!

Date of stay: January 2021
Trip type: Travelled with family
Thank devkhaitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa Lalli, General Manager at OZEN Reserve Bolifushi, responded to this reviewResponded 27 January 2021

Dear devkhaitan,

A very good morning to you from Ozen Reserve Bolifushi, and we hope you are doing well!

We thank you for staying here with us, and for taking the time and sharing such a excellent review, in regards to your stay here with us!

It has been a pleasure having you here and we are pleased you have been satisfy with the overall service and facilities, as well as the attention to details provided by Anas and the rest of the Team, while at the Resort!

We are all looking forward to welcoming you back, in the future, in our little Paradise again!

We remain at your disposal should you require any assistance, and in the mean time we wish you a wonderful day!

Best regards

Luisa Lalli and the Team
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2021

we were a group of 8 people over new year's eve and we had a really nice time and the staff was very attentive and friendly. The island itself is beautiful and everything was fine. We will come back soon.

Date of stay: January 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank NeRo2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa Lalli, General Manager at OZEN Reserve Bolifushi, responded to this reviewResponded 26 January 2021

Dear NeRo2021,

Sunny Greetings of the day from Ozen Reserve Bolifushi, and we hope you are doing well!

We thank you for staying here with us, and for taking the time and sharing such a excellent review, in regards to your stay here with us!

We are pleased you have been satisfy with the overall service and facilities, and we are all looking forward to welcoming you back, in the future, in our little Paradise again!

We remain at your disposal should you require any assistance, and in the mean time we wish you a wonderful day!

Best regards

Luisa Lalli and the Team
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2021 via mobile

We visited here for our honeymoon for 4 nights! The property and entire staff is absolutely fabulous. We had a great time and enjoyed every minute thoroughly.

Also, special thanks to The Vista Del Ma Restaurant Manager, Mr. Santosh was there to personally greet and check with us at all meals and made sure our tummies were extra full with the amazing food and hospitality.

Special mention to our private butler, Mr.Anas who made sure every request of ours was fulfilled within minutes.

Will highly suggest for honeymooners and families alike. There is something for everyone.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank Ratanjyot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luisa Lalli, General Manager at OZEN Reserve Bolifushi, responded to this reviewResponded 26 January 2021

Dear Ratanjyot,

Greetings of the day from Ozen Reserve Bolifushi, and we hope you are doing well!

We would like to thank you for taking the time, and sharing such a excellent review, in regards to your stay here with us!

We are pleased to learn that you have been satisfy with the overall service and facilities, and in particular the attention to details provided by Santosh, Anas and the rest of the Team, while at the Resort!

We are all looking forward to welcoming you back, in the future, in our little Paradise again!

We remain at your disposal should you require any assistance, and in the mean time we wish you a wonderful day!

Best regards

Luisa Lalli and the Team
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2021

Being a Restaurateur myself is quite happy about the facility they have rendered on this little island and seeing peopel with no mask is quite relaxing and specially what they do in kids club it quite engaging !! My kids loved it !! But there is this simple element which is service and grooming across the arrival till the departure and this should not be intrusive!! Majorly we had our foods by the buffet restaurant!! One must look after his guest but there is a way and not by infuriating every now and then and not giving the room or just doing things over ! Quite sad to see from one of the manager at the buffet restaurant! What I didn’t like at all is keeping hands and getting intimate by touching my back !!Don’t want to mention the name but he is a short gentleman and local if I get this correct ! Where in the other gentleman who maintains his paradigm and understand the flow so simply and doing his part , I believe he is a srilankan or Indian maybe if I am not mistaken ! Also the White lady by the seafood restaurant on the water is very engaging and clean !! Let the stewards takes the action and you give a supporting hand rather than bouncing all around ! The reason I am writing is because the next table by us felt the same ! Hence I just wanted to make sure not everyone needs this level of attention ! Rest food wise pure bliss and makes you feel complete at times and no complaints ! Somtime food takes bit long which I do understand but the team should inform their patrons on the time lead so there should not be an chaos on the table and driving would be easy !

The dive centre team is very detailed and helpful and make you feel homie ;)

Other restaurants food and service is equally well but the kids policy is not so clear from the management ! initially they said no kids allowed and when we went for the dinner we saw few tables have kids enjoying their meals and our butler had no clue or what so ever on the process !!

The breakfast queue for juices and cut fruits takes a bit time , it’s a buffet so have it placed rather than promising of delivering the engaging experience and under delivering by making your patrons waiting!

Will surly be back but this time with many expectations and hoping that these teething bites would have been sorted by then . THANK YOU ! ;)

Date of stay: January 2021
Trip type: Travelled as a couple
Thank Miri1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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