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All reviewspuka park resortgolf cartmain buildingmiha restaurantsteep hilltree houserestaurant staffunderfloor heatingnative bushbreakfast and dinnersurrounded by treesbush settingtennis courtsbird lifenew zealandcoromandel peninsulaspa pool
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18 - 23 of 838 reviews
Reviewed 7 May 2018 via mobile

I had the pleasure of staying at Grand Mercure Puka Park while I was on a business trip in NZ. I travel a lot for work, and I found the level of service from the staff, the food quality and room amenities to be excellent. The only negative is the steep hills getting from your room to and from the restaurant, although with enough notice the staff are only too happy to drive you.

Stayed: May 2018, travelled on business
1  Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this reviewResponded 7 May 2018

Hello Tim

We could not be happier reading your fantastic review of grand Mercure Puka Park Resort. We truly believe that the best resort experiences are based around customer interaction with the team around the resort. It makes me so proud to hear a seasoned traveler like yourself rates us so highly. We really hope to welcome you back again one day soon

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Reviewed 1 May 2018

Great room we had a treetop room which was very clean and great facilities. Breakfast and dinner was excellent food was first class, staff were very pleasant and friendly from manager to the waiting staff. I would recommend this accommodation to anyone wanting a great place to stay.

Stayed: May 2018
Thank arch v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this reviewResponded 1 May 2018

Hi Arch

We are so pleased you had a fantastic stay with us. I'll pass your comments about the first class food to the kitchen team too

We hope to see you back at Grand Mercure Puka Park soon

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Reviewed 29 April 2018

Just amazed at how friendly and helpful the staff are at this hotel. This is the second time we have stayed in the last year and both experiences have been great. All the front of house staff are so helpful and obliging, and always with a smile. The food is wonderful and the service first class. I can’t recommend this establishment highly enough.

Stayed: April 2018, travelled as a couple
Thank janiebee15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this reviewResponded 29 April 2018

Hello janiebee15

Thank you so much for taking the time to share your amazing review of Grand Mercure Puka Park. Your review has filled the team with encouragement. We look forward to welcoming you back for a third time very soon!

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Reviewed 24 April 2018

We stayed here for 4 nights and loved it. The staff were great, so friendly and helpful.

I borrowed a bike from the hotel and went for a ride along a the Pauanui / Tairua cycle/walking trail that goes from waterways parade to duck creek. While the bike was not as good as mine for a hotel bike it worked very well and the trail was very nice.

We ate dinner in the hotel every night and it was lovely.

The hotel has a nice pool, gym, spa and laundry.

Hazel at the front desk was great and so was Heather in the restaurant, however all the staff were fantastic.

We drove from Wellington in one day but due to lots of road works and a lot of roads very windy it took us 12 hours in total with only a few short stops. We went to Auckland afterwards and that was an OK drive. I would happily drive there from Auckland but if coming from Wellington I would recommend staying somewhere on the way.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Chris123Canberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this reviewResponded 24 April 2018

Hello Chris

The perfect review! thank you so much for sharing your experience. The trail in pauanui is relatively new but its quickly turning in to towns most used attraction. You will also be pleased to know we have just upgraded our bikes this week and now have brand new Giant bikes for our members and guests to used on the trail.

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Reviewed 23 April 2018 via mobile

Arrived in the dark after a drive from Auckland but the welcome was atmospheric and delightful. The cabin was up the hill but every time we had to go there we were offered the golf buggy ride.
Breakfast was also great with lovely views.
Hotel concierge helped with our trips and also lent us towels and shovels for hot water beach.
All round great experience.

Stayed: April 2018, travelled as a couple
Thank bmarshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this reviewResponded 24 April 2018

Hello bmarshall

Thank you so much for the fantastic review of our resort and services. We are very pleased you were able to make the most of the resort in the golf buggy, it really does make life a lot easier for us all here!

We look forward to welcoming you back soon

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