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Reviewed 6 October 2018 via mobile

First night we got here, we had ants and cockroaches in our rooms, we killed them.
The food is ok, I bit boring and it’s the same thing most nights. The restaurant and bar staff are very nice and friendly.
The reception staff are not so nice, we wanted a late check out, so we asked in the evening and she said come back at breakfast time, so we did, to be told we couldn’t have one as there was none!! So I went to complain, so the reception staff said she had none left, so what was the point of me coming to ask for one, I said.. the thing that they forgot to tell us last night was, that if you come early and ask for one then you can have one. We were to late.. but if we was told to be there early then we would of been, so people be aware!!

Date of stay: October 2018
Trip type: Travelled with family
Thank Josh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trek765837, Relaxia Lanzasur Club Team at Lanzasur Club, responded to this reviewResponded 7 October 2018

Dear Josh S,

First of all we would like to say thank you for choosing our hotel and for sharing your experience with other travelers.

It´s a real pleasure to read your opinion, which is so important for us to improve our work day by day and to offer the best service for our guests.

We are sorry but late check outs depend on availability, as we are currently fully occupied it means that they are not always possible as the apartments need to be cleaned for the new guests arriving. Although it is not possible to stay in the apartment we do offer a luggage room for your belongings, also a shower room with fresh towels and you still have your wristband for you to be able to eat, drink and use all of our facilities throughout the day until you need to leave for the airport.

We are happy that you found our bar and restaurant staff very nice and friendly

Once more, thank you for your comments. We hope to be able to welcome you again at Lanzasur Club and Lanzarote

Our best wishes and some sunny regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

Good facilities, with an amazing animation team that just didn't stop. Always about, always cheerful. Fab with the kids and equally good with the adults.
The food was average and boring. You couldn't go hungry but it was very bland and boring.
The villas were well equipped and very clean. The communal areas could have been kept cleaner.
Be aware that there are a lot of extras to be paid for such as air con and sun bed towels.
The water park was great and was included. It was on the hotel grounds so very easily accessible.
Would return and would recommend especially for families with pre teenage kids

Room tip: All the villas were the same and all easily accessible
Date of stay: September 2018
Trip type: Travelled with family
5  Thank Joanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trek765837, Relaxia Lanzasur Club Team at Lanzasur Club, responded to this reviewResponded 3 October 2018

Dear Joanne W

First of all we would like to say thank you for choosing our hotel and for sharing your experience with other travelers.

It´s a real pleasure to read your opinion, which is so important for us to improve our work day by day and to offer the best service for our guests

It makes us happy and proud that we could be part of your holiday memories.

We wish you all the best and it will be a real pleasure to welcome you soon in our installations.

Please let us know about reservations in the future.

Sunny regards from Lanzarote.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018 via mobile

The hotel was ok nothing spectacular but this is a 3 star.

Cleanliness 4 star. We went for a week and iur rooms were cleaned 3 times to a good standard.

Pools - 4 star - two large pools one baby pool, our 5 year old loved the pools.

Staff 4 Star - staff all very polite and helpful.

Food - 2 (being generous) - food wasn't my cup of tea, very bland similar things most nights. Breakfast was ok.

We did end up eating out 4 out of 7 nights in the end so holiday was a little more expensive than we thought it would be.

Overal I would go back to this area but not this hotel.

Date of stay: October 2018
Trip type: Travelled with family
Thank matthewstacey742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trek765837, Relaxia Lanzasur Club Team at Lanzasur Club, responded to this reviewResponded 3 October 2018

First of all we would like to say thank you for choosing our hotel and for sharing your experience with other travelers.

It´s a real pleasure to read your opinion, which is so important for us to improve our work day by day and to offer the best service for our guests.

It makes us happy and proud that we could be part of your holiday memories.

We would like to confirm to you that analyze with detail your comments made about the food options

We wish you all the best and it will be a real pleasure to welcome you soon in our installations.

Please let us know about reservations in the future.

Sunny regards from Lanzarote.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018 via mobile

Great aqua park good 1 bedroom apartments
Great food for a 3 star hotel and great snacks throughout the day.
Very clean.
The heated pool was a godsend compared to the cold pool.
Gun was ok aswell
Everything was on one level
Would really recommend to anyone

Date of stay: May 2018
Trip type: Travelled with family
2  Thank ravinderek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trek765837, Relaxia Lanzasur Club team at Lanzasur Club, responded to this reviewResponded 1 October 2018

Dear ravinderek

First of all we would like to say thank you for choosing our hotel and for sharing your experience with other travelers.

It´s a real pleasure to read your opinion, which is so important for us to improve our work day by day and to offer the best service for our guests

It makes us happy and proud that we could be part of your holiday memories.

We wish you all the best and it will be a real pleasure to welcome you soon in our installations.

Please let us know about reservations in the future.

Sunny regards from Lanzarote.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018

Just back from a week in the Lanzasur Club. Hotel was lovely, apartments spacious and clean. Stayed all inclusive, I am coeliac and had no problem at all with the food. It was labelled and if I wanted to I could let reception know the day before what I wanted to eat the next day but I actually didn't bother and was fine. Plenty of choice of food and drink.

We are a couple in our early 50s so weren't interested in the hotel entertainment but if you had children the staff seemed to do their very best to entertain the kids during the day and at night time. The night time entertainment was more geared towards children - wasn't great for adults but didn't really matter.

Plenty of sunbeds, some people did put their towels on them, even though they were asked not to but we always got a sunbed. The hotel has a water park on their own grounds, we took a walk over to it and it looked great, plenty of big slides, would imagine kids would love it. The beach and promenade was only a two minute walk - lovely beach. We went in late Sept so wasn't mad busy but still very nice atmosphere.

Puerto Del Carmen was a 30-40 minute bus ride away, cost €5,20 for two.

All in all a lovely holiday and I would recommend the Lanzasur Club. We booked through TUI last minute and found TUI very easy and good to deal with.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Yvonne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trek765837, Relaxia Lanzasur Club Team at Lanzasur Club, responded to this reviewResponded 1 October 2018

Dear Yvonne H

First of all we would like to say thank you for choosing our hotel and for sharing your experience with other travelers.

It´s a real pleasure to read your opinion, which is so important for us to improve our work day by day and to offer the best service for our guests

It makes us happy and proud that we could be part of your holiday memories.

We wish you all the best and it will be a real pleasure to welcome you soon in our installations.

Please let us know about reservations in the future.

Sunny regards from Lanzarote.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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