Review of Villa Caldera
Reviews from our community
3 reviews
From the moment we opened the door we fell in love with Villa. Perfect location!!
The Villa is exceptionally well maintained & spotlessly clean. There are a host of tasteful furnishings & a lovely pool area for catching the sun! (unlike many other rental properties this has all the extra items you might need, Rachel & John really have put lots of care into the villa and its furnishings making it a home from home with the added sunshine :-)).
Car hire is not a necessity as there are so many good restaurants and shops within walking distance.
Upon booking the villa Rachel was very friendly & super helpful, giving us lots of tips of where to eat & drink.
We will definitely return to Villa Caldera again! Thank you so much for allowing us to use your beautiful holiday home for our vacation!
Best Regards
xx
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29 reviews
10 hotel reviews
19 helpful votes
We booked this villa for a four week stay over January/February based on information given and previous reviews which are generally fairly accurate but we feel certain points need to be raised.
The villa is described as luxury we feel that is inaccurate for the following reasons:
Tiling around the pool is chipped,cracked with grout missing is many areas.
A number of the tea cups have chips to the rim.
Bed linen is cheap and the fitted sheet is loose meaning it comes off in the night.
The safe is very small, no room for a ipad, laptop etc.
Lighting is very poor, very difficult to read after dark.
Tiling in ensuite shower cracked and stained grout, sealant.
These are all fairly minor items and easily fixed with a bit of attention.
As we were away for some time we wanted to be able to use the satellite television some evenings, it was however impossible to watch due to constant interference, buffering and signal dropping out, we gave up in the end. The TV instructions are also insufficient and require additional detail.
The villa is well equipped, quiet and in a good location although you will end up doing a lot of walking.
Friends of ours rented a villa also in Playa Blanca at the same time as us which was much nicer with a sea view and paid less than we did!
| How easy was it to book the property? | How helpful were the directions to the property? |
| How easy was key pickup/access to the property? | Overall condition of the property |
| Bedding & mattresses | Kitchen & utensils |
| Bathroom cleanliness | Other facilities & amenities |
| Service |
- Would you recommend the location of this property?
- Did the property offer wi-fi/internet access?
- Was your security deposit returned on time?
Thank you for your feedback email, we appreciate the time taken to feedback to us,
We are also disappointed to hear that your stay was not enjoyable as you would have liked.
We acknowledge that there was an issue with the TV of which we can understand would have been frustrating. We had hoped that the two visits from our property managers would have sorted out the issue and we apologi se this wasn't the case, However we do state to our guests in the terms and conditions that we can not control the satellite and buffering of the wifi etc due to the weather or circumstances out of our control.
Thank you for informing us of the chipped cups ; we did forward your concerns to our management company who found one out of the dozen cups with a chip in, we are pleased to confirm this has been replaced, we have now asked that the management do check this before each guests arrive so that this issue doesn't arise again.
We also put the location of the villa on the booking website to show guests where we are situated in the town centre, also there is a taxi service and bus stop 2 minutes walk from the villa to take you round the island of Playa Blanca. All of which you were aware of prior to travelling.
Regarding the safe size it is a standard size safe with enough room for passports money and small items of jewellery, again we apologise that this wasn't upto the standards you were expecting.
On the whole we appreciate the feedback you have given and will work together with our property managers to resolve some of the issues you have raised.
Kind regards
Rachel & John
18 reviews
14 hotel reviews
25 helpful votes
This was my favourite holiday i have had recently and would gladly go back every year
Spotless, Pool amazing, Villa is quite large so there was plenty of space for us.
Nice walk along the sea front was lovely,
I would not hestitate to book again
10 reviews
4 hotel reviews
5 helpful votes
We would both recommend Villa Caldera after spending a very peaceful & relaxing holiday in this extremely clean and quiet villa.
From the start of this booking , Rachel was very helpful & communication was superb. Transfer were really good & Mike who met us was prompt & very helpful throughout out week in Lanzarote.
This villa is located in a fab location, 5 mins to supermarket & a lovely 15mins walk to the fab Rubicon marina & 20 mins to Dorada beach along a promenade.
We will be booking in 2017
| How easy was it to book the property? | How helpful were the directions to the property? |
| How easy was key pickup/access to the property? | Overall condition of the property |
| Bedding & mattresses | Kitchen & utensils |
| Bathroom cleanliness | Other facilities & amenities |
| Service |
| Friends getaway | People with disabilities |
| Older travelers | Families with young children |
- Was the property as advertised?
- Would you recommend the location of this property?
- Was it a good value for the price paid?
- Did the property offer wi-fi/internet access?
- Was your security deposit returned on time?
1 review
We have just returned from our two week Christmas holiday at Villa caldera. From starting the booking process Rachel and John could not be more helpful or friendly.
On arrival late evening we was greeted and shown into the villa with help on how to use the key code etc, this was much appreciated after a long trip with children. And throughout our whole stay help and advice was available whenever we needed.
The villa is very well located in a quiet area but only a few minutes walk to the local supermarket and onto the coastal path which takes you down to the marina and then along into playa blanca. Also very close to some local restaurants and bars. Casa Carlos was our favourite just around the corner and just a little further a small sports bar next to ropers supermarket which was brilliant for our bbq food.
We found the villa very clean and comfortable with excellent facilities, the bbq was fabulous especially for our Christmas Day lunch. We will definitely return to this villa and have already recommended to family and friends.
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