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All reviews half board west end air con pool area san antonio minute walk es paradis bus station breakfast and dinner big clubs clubbing holiday girls holiday lively hotel walk in shower next year party goers play music
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Reviewed 26 June 2018 via mobile

We have just returned from a couples/party holiday and were a little sceptical about the hotel as we read alot of mixed reviews before we went but we couldn’t fault the hotel at all. The price we paid for central San Antonio half board was amazing, the food was lovely with plenty of choices, all of the staff were lovely they were so friendly/helpful! Our rooms were cleaned on a daily basis with fresh towels and the bus station to all the big clubs was a minute walk away! Would deffinatley recommend this hotel to anyone wanting to stay in Central San An we had an amazing 10 days!

Stayed: June 2018, travelled as a couple
4  Thank Jamie-lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca P, azuLinehotels Customer Service at AzuLine Hotel Pacific, responded to this reviewResponded 27 June 2018

Dear Jamie,

Thank you very much for taking the time out of your day to share your wonderful experience and appreciations about our hotel.

Reading that you found most of our prime pillars (nice value for money, helpful and friendly staff, high standards of cleanliness and a fair selection of food) to your liking is brilliant news.

We are very, very happy to read that you enjoyed a lovely stay with us and we really hope to have the opportunity to welcome you back very soon.

Best regards,
Rebecca G.P.
azuLinehotels Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

I've stayed in hostels that aren't as rude as the staff in this place. Our group got kicked out faster than a looky looky man jumping on you trying to flog some of those 100% genuine fake sunnies. If you book here then expect the staff to ignore you when you want you help and kick you out if you talk. This place will also shout at you for just jumping into the pool of which doesn't open until 10.30am...

Stayed: June 2018, travelled with friends
4  Thank ShaneA91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca P, azuLinehotels Customer Service at AzuLine Hotel Pacific, responded to this reviewResponded 25 June 2018

Dear Shane,

First of all, we would like to explain that our hotel is appreciated for offering our clients a place of tranquility in the middle of the very active San Antonio live.It is our aim to assure the tranquility of the place and the rest of our guests and all our staff works very hard to provide to all our guests a place of relax and joy. Nevertheless, If the rules of the hotel are not respected, appropriate measures will be taking. In reference of jumping into the pool, most of the establishments do not allow this for safety reasons and respect for others.

Yours faithfully,
Rebecca G.P.
azuLinehotels Customer Service

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Reviewed 24 June 2018 via mobile

This hotel took a booking from a stag company for 18 guys. got to hotel late greeted by 2 guys who were rude no talking allowed at all all went straight out. Got in late one room was a bit loud so they kicked the whole stag group out with warning or anything

Stayed: June 2018, travelled with friends
Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca P, azuLinehotels Customer Service at AzuLine Hotel Pacific, responded to this reviewResponded 25 June 2018

Dear Steve,

Please allow us to explain that it is our main priority to assure the rest of our guests during their vacation. Our staff do care for this and therefore always ask to all our guests to respect the tranquillity of the hotel, avoiding making noises in the rooms, corridors and common areas. If the establishment rules are not respected, the hotels takes the appropriate measures.

We lament that on this occasion our hotel was not the perfect fit for your group.

Best regards,
Rebecca G.P.
azuLinehotels Customer Service

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Reviewed 24 June 2018 via mobile

What a waste of time! Why take on a booking for a group of lads if they can’t make noise this hotel is a joke not only did they kick us out within the first 24hrs but they also tried to stop us getting any rooms in others hotels by warning them about us! Don’t stay here if you want to talk during your stay

Stayed: June 2018, travelled with friends
Thank alanjohnson2999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

Just returned back from Ibiza today after a great trip that starting badly the moment we stepped in this hotel!!!! We arrived after a late flight there was 19 lads on this booking so sure we weren’t going to be the quietest of guests but even general chat was not acceptable here. Little bit of chat while checking in to be constantly shooshed by the arrogant security guard. And we went straight out . Arriving back at the hotel we all went to bed. Got up in the morning to sit round the pool have a couple of drink before we went out and we were greeting by the manager and some miserable faced woman apparently 1 room made too much noise when they got back to the hotel so all 19 of us had to leave . No warnings no compromise no money back nothing just get out ! Luckily we sorted another hotel that were more than happy to take our cash and the rest of the trip was great from there .......

If your booking your room here as a couple or a family I’m sure it’s great ( just don’t talk )

If your booking here as a group looking for the Ibiza night life and abit of fun you will be in trouble , try somewhere else

Stayed: June 2018, travelled with friends
Thank JohnW5868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca P, azuLinehotels Customer Service at AzuLine Hotel Pacific, responded to this reviewResponded 25 June 2018

Dear John,

After reading your experience in our hotel, we would like to explain that our main priority to assure the rest of our guests during their vacation. As you mention in your review, the hotel is indicated for families and couples. It is a hotel to enjoy and relax and our night staff do care for this and therefore always ask to all our guests to respect the tranquillity of the hotel, avoiding making noises in the rooms, corridors and common areas. If the hotel considers necessary, or we receive claims from other guests, they will take the appropriate measures according to the establishment rules. We do have had some groups of young people who also came to ibiza to enjoy the night, nevertheless, they had always kept respect for other guests, enjoying during the day our facilities and customer care.

Although we lament that our hotel was not the perfect fit for your group, we are happy to read that at the end you enjoyed a great vacation.

Yours faithfully,
Rebecca G.P.
azuLinehotels Customer Service

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