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All reviews buffet breakfast mountain view one bedroom apartment the ground floor washing machine living area full kitchen heat pump beautiful location one night stay south island hot pools amazing views tekapo lake upstairs accommodation
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Reviewed 27 June 2018

Great location and view from room. But were very dissapointed at the restaurant. Very over priced for the quality and taste and service. We would pick another place if we were to stay at Lake Tekapo again.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with this hotel
Thank beechan0622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surita D, Front Office Manager at Peppers Bluewater Resort, responded to this reviewResponded 28 June 2018

Kia Ora beechan0622,

Thank you for your feedback.

It is disappointing to know that you did not have a good dining experience with us. Please note we are a fine dining restaurant and prices are set accordingly. Did you raise your concerns to the Duty Manager or Restaurant supervisor? Hope the restaurant supervisor was able to assist you with your concerns on the night.

However we are pleased to know that you enjoyed the amazing view and room during your stay despite the issues you had with our restaurant.

Kind Regards
Surita

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

This was an amazing place to stay, very warm and welcoming. Staff were very friendly and accommodating and unit was beautiful.Would highly recommend this as a base to explore our beautiful South Island region.

  • Stayed: June 2018, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank mandyjohn2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surita D, Front Office Manager at Peppers Bluewater Resort, responded to this reviewResponded 27 June 2018

Kia Ora mandyjohn2018,

Thank you for your stay with us.

We are delighted to know that you have fully enjoyed your at Peppers and our team was able to make this possible.

We look forward to welcoming you back.

Kind Regards
Surita

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Absolutely enjoyed my stay at Peppers. Super friendly staff. Beautiful location. Enjoyed the breakfast in your restaurant with such a lovely views. Would love to stay again. Enjoyed socializing in the warm comfortable bar.

  • Stayed: June 2018, travelled solo
    • Value
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Review collected in partnership with this hotel
Thank sszabo835654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surita D, Front Office Manager at Peppers Bluewater Resort, responded to this reviewResponded 27 June 2018

Kia Ora sszabo835654,

Thank you for your stay with us.

We are delighted to know that you had a great stay with us and enjoyed our facilities in freezing Tekapo.

We look forward to welcoming you back to our resort in future.

Kind Regards
Surita

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Old and tired and not worth the price we paid per night....very disappointed in that. Food was good but rang to get room service to be told they don't do room service even though it is in their welcome folder

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank denisekerrigan1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surita D, Front Office Manager at Peppers Bluewater Resort, responded to this reviewResponded 27 June 2018

Kia Ora denisekerrigan1965,

Thank you for your feedback.

We are disappointed to know that we did not meet your expectations. We have 9 different room types to offer our clients and we not sure if you stayed in our standard hotel rooms which are advertised as 14.7 square metres "sleep and go rooms".

We take great care to advertise the size and compact nature of the units at 14.7 square metres which we believe provide exceptional value for money for travellers looking to spend the bulk of their stay exploring the lovely Mackenzie region. Price of units are set by the market demand and not us apologies if you found this expensive. Tekapo has become very popular for tourist over the years hand has affected the price as well.

With regards to room service food issue, please note we provide room service from 5.30pm to 10pm to our in-house guest. However if you are wanting to order off A la Carte menu and get it delivered to your room, unfortunately we are unable to meet you demand. This is due to type of food and how its served. We want to ensure food reaches our clients hot and in a presentable way hence you would have been told that we do not provide room service for A la Carte menu in rooms. However like other guest you could have ordered off room service menu within opening time and l do not see a reason why you order would not be accepted.

If you have the opportunity to travel to and stay in Tekapo again please don’t hesitate to contact me personally and the team will ensure your stay runs smoothly and we will be able to deliver the standard of service that is expected from a Peppers property.

Kind Regards
Surita

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Reviewed 25 June 2018

Very nice, cozy, comfortable suite. Would not hesitate to stay again. Friendly and efficient check in. Great facilities. Had everything we needed for an enjoyable stay. Looking forward to returning in the future.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with this hotel
Thank aaronbella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surita D, Front Office Manager at Peppers Bluewater Resort, responded to this reviewResponded 26 June 2018

Kia Ora aaronbella,

Thank you for your stay with us.

We are delighted to know that you had a wonderful stay with us.

We look forward to welcoming you back.

Kind Regards
Surita

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