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Reviews (145)
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7 - 12 of 145 reviews
Reviewed 17 May 2019 via mobile

We arrived early and were given a suite as upgrade which was very pleasant and of course roomy with a large lounge and kitchenette. You had a kettle to boil and only powdered milk sticks for tea. We didn't have a lake view but a street view and annoying shutters half open on the window making our room gloomy. Breakfast was Swiss style of cold meats, cheeses, breads, cereals and only Orange juice as juice. However breakfast is worth doing for the lovely terrace view over the lake. Evening meals are not done as we were told the restaurant closes at 6pm. There are however a few choices of places to eat along the street. The bed was comfortable and reception very helpful. To get there we caught the train to Territet station then turned right from the station and walked uphill for 450m. Outside the hotel is the bus stop that runs into the city every 10 mins. Tip if you have cases and are returning to the train station it is way easier to walk back downhill catch the train back to Montreux main station, about a 3 minute train ride as you get off on a platform where as if you catch the bus you are dropped off 3 terraces below the station and have to use escalators and stairs to the station at the top. Likewise finding the bus leaving the station you must go down to the street below. The Hotel gives you free transport city passes.

Date of stay: May 2019
Trip type: Travelled as a couple
Thank Ros A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 May 2019

Our room was great. The view over the lake was stunning. There were 2 chairs and a table on the balcony and the chairs were lovely and comfortable. Breakfast was good with bacon and egg as well as the stndard contimental. The continental was a very large range. We were disappointed that their restaurant closed at 6pm which meant we had to go out to eat. This was tricky as it seems that most places are closed on a Monday night. The full-sized kettle in the room was perfect. There was a good car-park underneath the hotel.

Room tip: ask for a room with a balcony and lake view
Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank grahamhF8024FY
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 March 2019

We stayed in this 'hotel' for 1 night in early March 2019. After a long drive from Bruges we were looking forward to a relaxing room in a 4 star hotel.
There was a garage with the usual barrier and ticket system. However we were fortunate to obtain a free overnight parking space opposite the rear of the 'hotel'. We entered the hotel through the garage. To get to reception we had to use two different lifts. The whole atmosphere made us feel uneasy. There was a smell which we could not place. Later we identified this as the same smell as that at my mother-in-laws care home.
At reception we were informed that there was no bar and no food or coffee available. This is 8 pm in Switzerland not Scotland!
The room and kitchen were ok.
In moving around the hotel we met people with zimmer's and others who welcomed us but had not fully comprehending looks on their faces. Many seemed to have memory lapses and appeared to be lost.
Next morning at breakfast most of the diners came from this group with only 2 other tables occupied by 'hotel' guests. I would guess there were 40-50 permanent residents of the care home present. Coffee and the toaster were kept behind a bar and the barman had to assist the residents. I would point out at this point we were not aware that it was a care home, only that something strange was going on.
At checkout we learned that the Bristol is actually a care home with some rooms allocated to guests.
Now I have nothing against elderly people, I am one myself. Nor am I against residents of care homes; as I said earlier my mother-in-law is one and we visit her weekly. However when I pay for a hotel I expect to stay in a hotel, not a care home with some spare rooms.
Of course if I had been informed of the situation and had continued with my booking that would have been fine but the the reality was kept hidden.
I informed the booking agent immediately but it is only now that I am back from holiday that I have been able to try to progress my complaint. To give the agent credit they immediately offered about 40% refund, in the form of a voucher. The Bristol has admitted the situation regarding the care home. They claimed that I had not paid for the parking when I did not use their parking!
The agent has now escalated the claim and I await the outcome before putting their name in the public domain.
Finally the booking agent seems not to have known about the situation. The hotel certainly did and put our health at risk. Everyone knows about the high level of risk of infection within a care home.

Room tip: Avoid this hotel unless you want to experience life in a care home.
Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Richard A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 December 2018

Whilst the hotel was comfortable and very clean I found the room too warm with no way of reducing the heat apart from opening the patio door and listening to the trains! Breakfast offered little choice with no hot food on offer just croissants and bread, cheese ham and smoked salmon, some cereals and yogurt, and cold boiled eggs.
Apart from the heat in the room the view was fantastic of the lake and alps.
However 20chf per day plus tax for parking in an empty car park!! Seems a bit OTT

Room tip: Ask for lake view
Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jonathan R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 September 2018

The room was HUGE, the views were wonderful, and we had a very comfortable stay. It really was a dream, but it could so easily have been a nightmare... because they really aren't in the hotel business. This is an assisted living facility, whose primary focus is on seniors who are retired there, or else staying there to rehab from surgery or acute illness. You very much have the feeling that you are second class citizens. You share the breakfast room and restaurant with the seniors (which we didn't mind at all) BUT the hours are also restricted. Our first night, the restaurant closed early, so we had to dine elsewhere. Reception recommended a small Italian place down the street, which suited us. Noise starts very early in the morning, as they start getting the seniors up for rehab/walks/etc., and they are all hard of hearing. Fortunately, we are early risers. It worked well for us the two nights we stayed -- we had glorious sunsets, and enjoyed them on our balcony (DO MAKE SURE TO RESERVE A BALCONY/LAKE VIEW!), but I wouldn't take the chance of staying there again.

Room tip: Lake view and balcony are essential, and worth the extra money.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank gmw725
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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