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All reviews irish pub coach tour lovely hotel lovely room complimentary water air conditioning swimming pool following morning tea and coffee making facilities would stay here again trade fair evening buffet leger holidays hotel is located public transport guinness exhibition
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Reviewed 15 August 2018 via mobile

Well as the title suggests that really was the best thing about this hotel. The room was nice, the same as a premier inn, unfortunately the fridge was not restocked in the 3 days we were there, my wife ate the chocolate the first day & was upset she could not find any more .
There was only one breakfast tea and three creams to make a drink, when my wife asked at the reception she was told “ I will put it on my list “ I think the list must have got lost!
In the restaurant the menu was limited & the staff did not seem very happy to serve us, the glasses & cutlery that were not being used were left on our table leaving little room for what we added to the table, none of the tables were cleared of the dirty glasses etc. after other people left before we even got there.
The bar only had two people that seemed to know what they were serving (but not always there) as far as a glass of white wine was concerned, the dark skinned guy & and older woman were very good. Put the dirty towels on the floor they said if you want it changed, well I could have taken it home and back again quicker,
Will I go back NO !!

Date of stay: August 2018
Trip type: Travelled as a couple
Thank michaelcO5394DH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_AG, Leiter Gästebetreuung at H4 Hotel Hannover Messe, responded to this reviewResponded 20 August 2018

Dear Michael,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please let us know the next time, if something is wrong - please contact us! We are 24 hours for our guests in order to meet or resolve any wishes or deficiencies immediately.
Your feedback is very helpful to help you and our future guests to have an unforgettable stay.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Kind regards
Your Team from the H-Hotels
Fabienne Lennert - Online Reputation Manager West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018

Stayed as part of a Leger tour of Germany. Lovely hotel with nice rooms. Air conditioning, Fridge, Free Safe, Tea & Coffee facilities.
Toiletries & complimentary water supplied upon arrival but after that during our 4 night stay it became a bit hit and miss due to the erratic housekeeping service. On our last night following a full day trip we found that we hadn't been left any water, Toiletries or tea bags and our mugs had been removed! On phoning reception we were rather abruptly told that housekeeping had now gone home so we couldn't have any. In fact we never received any toiletries other than the first night.
The erratic service continued into the restaurant. Our first night Dinner was ok as was breakfast the following morning. After that it got steadily worse. On our last night not much on offer at the buffet and breakfast on our last morning had a limited choice.
Also they charge more for drinks supplied in the restaurant than they do in the bar, so buy your drinks in the bar before going into the restaurant.
The bar was the one good point of the hotel. A large Irish themed bar, a beer garden, plenty of choice of drinks and served by an excellent barman. (Mahmood Abdi, hope thats the correct spelling) He clearly loves his job it was a pleasure to be served by him.
There is an indoor swimming pool but we didn't use it.
Would stay here again but housekeeping and restaurant service needs to improve.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank holidayfan55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_AG, Leiter Gästebetreuung at H4 Hotel Hannover Messe, responded to this reviewResponded 6 August 2018

Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay.Nevertheless, we are very sorry that we could not completely inspire you.
Please let us know the next time, if something is wrong - please contact us! We are 24 hours for our guests in order to meet or resolve any wishes or deficiencies immediately.
Your feedback is very helpful to help you and our future guests to have an unforgettable stay.
We hope that you will give us the opportunity to convince you of our H4 Hotel
Kind regards
Your Team from the H-Hotels
Fabienne Lennert - Online Reputation Manager West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2018

An excellent hotel with large rooms, tea and coffee making facilities in the room and air conditioning! The breakfast and evening meal was excellent too. The most comfortable bed I have slept in whilst staying in a hotel.

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank Wendy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_AG, Leiter Gästebetreuung at H4 Hotel Hannover Messe, responded to this reviewResponded 23 July 2018

Dear Wendy,
Thank you for the great review and lovely words about your stay in our hotel in Hannover!We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards
Your Team from the H-Hotels
Fabienne Lennert - Online Reputation Manager West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2018

This is a clean and mainly comfortable hotel situated about 5 miles out of the city. It can be accessed by public transport though. We arrived to a 'prom' reception in the main reception area of the hotel, so as we were part of a coach party, check-in was chaotic, and we had to fight our way through to the lifts to access our rooms. The rooms were good though with one or two exceptions. Every time one approached the wardrobe, lights came on. Some people might find that helpful, but it was irritating in the extreme! Staff were mostly friendly, although one or two weren't sure how to smile, particularly when serving drinks. The receptionist was friendly, but her English wasn't good, and my German wasn't quite up to articulating my main complaint: the room admin. We arrived back from one excursion to find the TV screen welcoming Herr Schulz - who?! Why?! And on the last night, I was woken just after midnight by the whole room lighting up because the TV had come on again to welcome Herr somebody-or-other beginning with 'T'. It was not conducive to a good night's sleep.
The food was good overall, especially the breakfast, but staff were very slow to replace items that were running out - or already had - and had to be asked several times. Evening meals were buffet style which were mostly ok, although we were late back from an excursion on one occasion, and although the hotel had been informed, it felt as though we were being punished, because the choices that evening were very poor.
Would I return? Probably not if I were travelling independently.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Liz L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_AG, Leiter Gästebetreuung at H4 Hotel Hannover Messe, responded to this reviewResponded 1 July 2018

Dear Liz,
Thank you for the great review of our hotel in Hannover! We are glad that you enjoyed your stay.Nevertheless, we are very sorry that we could not completely inspire you.
Please let us know the next time, if something is wrong - please contact us! We are 24 hours for our guests in order to meet or resolve any wishes or deficiencies immediately.
Your feedback is very helpful to help you and our future guests to have an unforgettable stay.
We hope that you will give us the opportunity to convince you of our H4 Hotel
Kind regards
Your Team from the H-Hotels
Fabienne Lennert - Online Reputation Manager West

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2018

This is a commercial, conference hotel on the outskirts o Hannover, in the middle of a large residential area and opposite a shopping precinct. Being Christmas, this was closed! It is on a bus route and a light railway route 10 minutes walk away but that is all. The hotel is very clean, neat, tidy and the staff are polite, friendly and helpful. Food was in good supply but a buffet with multiple choices although hot. That is all on the positive side.

There was no Christmas spirit. On Christmas Eve, the restaurant had to be persuaded to provide soup and rolls for lunch. On Christmas Day, the included lunch contained no Christmas food of any sort. There was a token candle and cracker on the table but probably supplied by the Leger Holidays drivers. All four evening meals had scarcely a passing nod to anything remotely like festive food. On the last evening, all Leger clients were obliged to move from their current tables because there was a 'group' staying there. Obviously, a Leger coach full is not a 'group'. It was obvious that the hotel did not know how to organise a Christmas stay which is why we will not be choosing any organised tour which uses this hotel.

Room tip: Rooms anywhere will be quiet because of the relative isolation of the hotel.
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank pepsipie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_AG, Leiter Gästebetreuung at H4 Hotel Hannover Messe, responded to this reviewResponded 18 January 2018

Dear guest,

Thank you so much for your lovely words about your stay in our hotel. We are more than happy to read that our team could offer you a wonderful time.
Nevertheless, we are very sorry that we could not completely inspire you.
Please let us know the next time, if something is wrong - please contact us! We are 24 hours for our guests in order to meet or resolve any wishes or deficiencies immediately.
Your feedback is very helpful to help you and our future guests to have an unforgettable stay.
We hope that you will give us the opportunity to convince you of our H4 Hotel
Kind regards
Your Team from H4 Hotel Hannover Messe
Fabienne Lennert - Online Reputation Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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