We went for a spacial spa day and found the place lovely. However the changing rooms were a bit skanky and lacking in the cleaning department, especially the showers which were also very claustrophobic!
The spa towels and robes were worn and old. Need replacing urgently. I saw one towel in the dirty basket was torn and ready for the bin.
The changing room lockers had no logic to their numbering system!
The sauna and hot pool/spa weren't very hot and that was disappointing.
Overall, awesome staff and treatments, let down by lack of detail and attention to the basics of a spare experience.
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