I chose this hotel for its location and facilities. I am a single mother of 7 year old twins so travelling alone on a much needed vacation I required accommodation which was central, had a pool/garden, spacious room for 3 and good breakfast (we love hotel breakfasts!). HDN met all of the above. We stayed in the unrenovated room (budget restrictions) but the room had plenty of space and a balcony with the perfect veiws - so no complaints. The breakfast was superb, high quality and plenty of choice. It was walking distance from the center so we were able to avoid using the car.
However I was disappointed by the approach of the management when I had to cut short my stay by 2 nights due to unexpected COVID requirements in my country of residence. I informed the management 4 days before our departure and was told it was not a problem. However on check out they charged me for the two nights I was not staying. The T&Cs were printed out and I was basically told "tough luck". What upset me is they did not inform me when I requested an early check out as this may have changed my decision. I sent an email afterwards which was not even acknowledged. Disappointing given the general positive experience we had. I plan to return to Chatel in December but will now look at alternative accommodation.More
- Free Wifi
- Free parking