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“5 star accomadation in a 2 star building”
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Stunning sea views from your private balcony
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Stunning sea views from your private balcony
Spacious living room Living room another view
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Very good
16 reviews
Stunning sea views from your private balcony
Spacious living room
Living room another view
Master bedroom suite so spacious
View of sunset from the balcony
Galley kitchen compact yet complete
Ensuite
Views of Batu Ferringhi from the master bedroom
Twin bedroom
Second queen size bedroom
Relax around the pool
Batu Ferringhi at sunset
Sri Sayang garden entrance
The beach across the road
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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Batu Ferringhi, Penang Island, Penang

Reviews from our community

Very good - based on 16 reviews
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Reviews from our community

Date | Rating
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  • Swedish first
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English first
English first
Swedish first
Any
English first
SydneyKha...
Sydney
Level 6 Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“5 star accomadation in a 2 star building”
Reviewed 2 December 2013 for a stay in November 2013
2
people found this review helpful

We booked this apartment as an alternative to the resorts to save some money and give us a bit of room with my mum joining us and our 3 kids.
I must point out this review is for the apartment on the 21st floor owned by Susie Troup. There are others but based on the standards of the building I can only recommend the apartment I stayed in.
To start with, Susie provides great service, and is very prompt in her emails and booking process.
The apartment itself is stunning! just brilliant, it is large enough for 10 people id say with heaps of room in the master bedroom, for a matress etc. The rooms are all air conditioned, with fans. All three rooms have a view. The furnishings are very nice also. The kitchen is well stocked with tea/coffee and milo for the kids etc, Susie has washing powder, soap for the dishes everything has been thought of. I must admit these small touches made our stay very comfortable. The apartment down to each spoon was imacculate. The balcony provides amazing views of the sea and the main strip of shops in batu ferrenghi.

the only downside (and for me this was quite a downside, although not for my wife , mum or kids) is the quality of the pool, and the general building. it was pretty awful, my son needed to go to the bathroom at the pool, and it was horrible. This turned me off the pool a bit too. The location is not bad but is not in the heart of the action, easy walk with or without kids. The beach is very nice across the road and down the alley beside the rasa Saya resort.

Overall a great apartment and i say stay there, but definately not for the whole time you are in Penang. I mixed it up with the Parkroyal which I will review seperately.

P.S for airport transfers I would recommend booking through Ocean Jupiter.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The spaciousness of the apartment
Liked least: the actual building
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
People with disabilities Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Dec 2013
Hi Thank you for your review and I am pleased that you too found this suite to be of such a high standard and so comfortable. I do aim to please and all of my suites are of the quality that my guests expect . You were here at a time when the building was undergoing a major refurbishment and I can assure you that when completed very soon the building will be more welcoming. The complex is indeed very conveniently located directly across the road from the best beach in Penang and close to many major resort hotels. Please do come again as it was a pleasure having you stay with me. I know that you will notice a difference when the workers have finished the refurbishment and handed the building back to the owners and their guests! Cheers Susie
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
adelaide
Reviewed 16 November 2013 for a stay in November 2013
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
3 Dec 2013
Hi Thank you for your very positive comments I am so glad that you found the whole experience to be a 5 * one. You are of course welcome back at any time. Cheers Susie
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
The Gap
Reviewed 1 October 2013 for a stay in September 2013

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Apartment had everything for a comfortable stay
Liked least: Could have been a few more instructions
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
2 Oct 2013
Hi Thank you for your helpful comments. I appreciate your suggestions and had I not been in Australia for much of your stay I would most certainly have provided you with a briefing on the workings of the suite when you checked in. I will do as you suggest. I am so pleased that you enjoyed your holiday and I would welcome you back at anytime. Cheers Susie
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Kuala Lumpur, Malaysia
Reviewed 20 August 2013 for a stay in August 2013

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The service and the views
Liked least: The security guards
Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
1 Oct 2013
I am so pleased to hear that you enjoyed your short stay with us and found the suite to be so suitable. Any time that you want a break from KL and your very busy life we would welcome your family back. Cheers Susie
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Kuala Lumpur, Malaysia
Reviewed 6 August 2013 for a stay in August 2013

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The apartment size and quality of furnishings, plus having a proper kitchen and laundry
Liked least: As we stayed during Ramadan, the convenience store downstairs had limited opening hours
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
1 Oct 2013
Your comments are greatly appreciated and it was our great pleasure having your family for that week in this suite. See you again next year but please book early!! Cheers Susie
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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