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K2797
Cape Town, South Africa

Montagu Springs

3.0 of 5 bubblesReviewed 10 May 2024
The resort was good, but the chalets were tired and outdated. We visited Montagu quite a bit as children and everything Still looks exactly the same now that we are adults. The plettenberg chalets could definitely do with an upgrade
Date of stay: May 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
G Hathers, General Manager at Montagu Springs Resort, responded to this review
Responded 13 May 2024
Thank you so much for taking the time to post review following your recent stay at Montagu Springs.

Whilst it is always rewarding to hear when the guest has enjoyed their stay, we also take our guest feedback extremely seriously, and your comments are noted, with thanks.

The condition of the Plett accommodation units has deteriorated over time and one of my priorities since recently taking over as GM, has been to carry out an assessment of each unit and I am busy putting together a program to systematically upgrade them, and the common facilities.

In the meantime, I would like to offer my sincere apologies for any inconvenience which you experienced but I am pleased to hear that despite the above, you still enjoyed your stay.

We look forward to welcoming you back to Montagu Springs in the future and that your next stay will be a more enjoyable one.

Once again, thank you for your review, as it is only through feedback and constructive criticism from our valued guests such as yourselves that we can monitor our performance and improve our service.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (169)
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21 - 26 of 169 reviews
Reviewed 3 May 2024

Thank you for yet another awesome stay. According to my five year old son we only came for the soccer turf :-). I however just love Montagu Springs and its serene atmosphere. It has become our annual April family trip and thank you for being part of a tradition.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Doriane A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
G Hathers, General Manager at Montagu Springs Resort, responded to this reviewResponded 6 May 2024

Thank you so much for posting such a wonderful review and sharing your experiences following your recent stay at Montagu Springs.

It is always rewarding to hear when the guest has enjoyed their stay, and we really appreciate your positive feedback.

We look forward to welcoming you and your family back to Montagu Springs many more times in the future, and trust that your next stays will be even more enjoyable.

Once again, thank you for your review, as it is only through feedback from our valued guests such as yourselves that we can monitor our performance and improve our service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2024

It was my daughter 16th birthday gift to here and my sister and her family 1st time by montagu and we all had a SPECIAL STUNNING MEMORIAL TIME

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mosesfaldiela
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
G Hathers, General Manager at Montagu Springs Resort, responded to this reviewResponded 6 May 2024

Thank you so much for taking the time to post such an amazing review and to share your experiences following your recent stay at Montagu Springs.

It is always extremely rewarding to hear that a guest has so thoroughly enjoyed their stay with us, and I am very pleased that we were able to make your daughter’s birthday stay with us a memorable one.

We truly appreciate your wonderful comments, and are looking forward to welcoming you and your family back to Montagu soon and trust that your next stay with us will be as enjoyable.

Once again, thank you for your review, as it is only through feedback from our valued guests such as yourselves that we can monitor our performance and improve our service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2024

We had a wonderful time at Montagu Springs. We had 5 chalets all of us enjoyed the stay. Definitely going back because my kids loved it.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank petersensherize
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
G Hathers, General Manager at Montagu Springs Resort, responded to this reviewResponded 3 May 2024

Thank you so much for posting such a wonderful review following your recent stay at Montagu Springs.

It is always rewarding to hear when the guest has enjoyed their stay with us, and we really appreciate your kind comments.

We look forward to welcoming you and the family back to Montagu Springs in the near future, and trust that your next stay will be an even more enjoyable one.

Once again, thank you for your review, as it is only through feedback from our valued guests such as yourselves that we can monitor our performance and improve our service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2024

We had a overall good experience and our stay was a pleasant one. I just can't understand why there's a payment you need to make for every visit to the hot pools. This should be inclusive.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alotte228286
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
G Hathers, General Manager at Montagu Springs Resort, responded to this reviewResponded 26 April 2024

Thank you so much for taking the time to post a review following your recent stay at Montagu Springs.

It is always rewarding to hear when the guest has enjoyed their stay, and we really appreciate your positive feedback.

With regard to charging for the heated pool, this was implemented in an attempt to minimise the number of people occupying the pool at any one time. We certainly do not want overcrowding in the pool - especially too many children- which would have a negative impact on the peace and tranquility of the area. Hopefully one day in the not-too-distant future, we will be able to build additional hot pools, which will be included in the rate.

I would like to offer my sincere apologies for any inconvenience which you experienced but I am pleased to hear that despite the above, you still enjoyed your stay.

We look forward to welcoming you back to Montagu Springs in the future and that your next stay will be an even more enjoyable one.

Once again, thank you for your review, as it is only through feedback and constructive criticism from our valued guests such as yourselves that we can monitor our performance and improve our service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2024

This resort provided a tranquil experience to my family, with the mountain views and warm water pool.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rynovdheever46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
G Hathers, General Manager at Montagu Springs Resort, responded to this reviewResponded 22 April 2024

Thank you so much for sharing your experiences following your recent stay at Montagu Springs.

It is always rewarding to hear when the guest has enjoyed their stay, and we really appreciate your positive feedback.

We look forward to welcoming you and your family back to Montagu Springs in the near future, and trust that your next stay will be an even more enjoyable one.

Once again, thank you for your review, as it is only through feedback from our valued guests such as yourselves that we can monitor our performance and improve our service.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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