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Reviews (826)
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582
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Reviewed 17 June 2018

The hotel was great--right on the beach! Room was clean, quiet, and comfortable, and we loved our balcony with the hammock. The staff was super friendly and very helpful and accomodating. They also went above and beyond to help make my birthday extra special. Thanks again for that! The restaurant had good food and drinks and was reasonably priced. I would love to stay here again and wouldn't hesitate to fully recommend it.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank beachgoer503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLaPalapa, Director de Relaciones con Clientes at Beachfront Hotel La Palapa Adult Oriented, responded to this reviewResponded 4 weeks ago

Heeello,

Thank you for celebrating your birthday with us! So happy you liked everything about your stay and for us is a total pleasure to do special things for our guests. You are part of us, just like our Maya logo meaning (Hunab Kij) "You are my other I". And we really feel it.

So making sure you feel that love, comfortable, happy, chill is our big goal.

Gracias for this great comment and recommendation.
Come back soon.

Angie Quiroga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

We just spent three (3) nights at La Palapa and it was fantastic. Its location is great. The staff are incredibly attentive and so friendly. The grounds are constantly being tidied. There is a lot of pride in this small hotel! We would definitely return for many reasons.

Thank you for a great stay.

Roger and Gerald
Playa del Carmen, Mexico

  • Stayed: June 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Halifaxwanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLaPalapa, Director de Relaciones con Clientes at Beachfront Hotel La Palapa Adult Oriented, responded to this reviewResponded 4 weeks ago

Beautiful Men!

So far your comment is one of my favorites for giving a shout out to all the pride! Recommending our hotel for those romantic couples that wishes to spend time full of tranquility. I already did some research of the gay pride of Canada in Quebec. It's great that you mention it so everyone knows we are gay friendly and speaking for myself proudly gay.

We all enjoyed the company of both of you and Vicki's. Thank you forselecting our hotel and sharing your positive energy leaving joy to all of us.

Come back when ever you want. This is your home now. Hope to see you and Gerald again.
With an open heart,
Angie and La Palapa family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018

We recently spent a week at this hotel and we couldn't be happier. Location is great right on the beach and a few minutes walk to the town.
What really stands out is the service. Angelica, Anna, Franca were all so helpful and so kind - they felt like family. We didn't want to leave.
We would not hesitate to come back and stay here.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Tricey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLaPalapa, Director de Relaciones con Clientes at Beachfront Hotel La Palapa Adult Oriented, responded to this reviewResponded 14 June 2018

To our dear Tricey,

Big thank you for your mention! Anna, Franca and I appreciate your kind comment and of course we are very glad that you had a fabulous experience with us starting with our service. We really appreciate all the kind words written and the time you took to let us know the good work we do.

We will be waiting for you to come back and keep enjoying. Remember that you have a Mexican family in this magical caribbean island.

Wish you the best luck in life!

Angie Quiroga and Beachfront Hotel La Palapa Family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018

Our trip to Isla Holbox, and to Beachfront Hotel La Palapa in particular, served to remind us of the best parts of traveling to Mexico. Island life still exists in seeming harmony with the developing tourist identity of Holbox. From our first slightly soggy steps on the grounds of La Palapa, we were treated like family. The very friendly and professional staff could not have been better - they are the best. Our third floor room was great, with cool views and breezes (we slept a couple of nights without A/C). The premises are very well kept, and the beach was a great place to watch the daily Holbox beach parade. The Beach Bar was just the added bonus to most of our afternoons. I could not recommend this place more highly.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Thomas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLaPalapa, Director de Relaciones con Clientes at Beachfront Hotel La Palapa Adult Oriented, responded to this reviewResponded 10 June 2018

Dear Thomas and Lisa,

We thank you from the bottom of our heart the amazing portraits you sent us through email. They are fabulous! Gabriel and I enjoyed looking each one of them and these kind things brings joy and love to our heart. Any hotel will be thrilled to have you and Lisa as a guest. We enjoyed so much the company of the two that we actually felt sad by the time we needed to do check out.

Your joy and love for life made our work days extremley fun. And those pictures you just uploaded on tripadvisor are THE BOMB! You are such a great photographer and a great person. We hope to have the opportunity and luck to have you back to keep creating great moments together.

We love both of your hearts... have a great life anywhere you go.

With an open heart,
Angie Quiroga and the whole Palapa Family.

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Reviewed 6 June 2018

EVERYTHNG about this place was on point! My husband and I took our babymoon here and booked another night because it wasn't long enough. My favorite part was waking up, drawing back the curtains and seeing straight out to the water. Second to that was walking feet to the beach bar and drinking a cortado or american coffee first thing, overlooking the ocean. BEST CEVICHE and GUACAMOLE on the ISLAND. BEST SERVICE. Super super friendly. Concierge was extremely helpful and had amazing recommendations. Rooms were charming, clean, and had unique bohemian designs. LOVED the organic soaps, shampoos and conditioners as well as the outdoor showers. Bed was very comfortable. Rooftop views of sunset are unreal. Literally feet away from walking into town if you want to go in for lobster pizza at roots or tortilla espana.
Literally can't say enough about hotel palapa. I wish we would have stayed one full week.

Room Tip: room with a view!
  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Alexis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLaPalapa, Director de Relaciones con Clientes at Beachfront Hotel La Palapa Adult Oriented, responded to this reviewResponded 13 June 2018

Dear Alexis,

First of all, CONGRATULATIONS for your babymoon! And thank you for sharing that special moment with us. The most important thing once you arrive if to make your stay extremley pleasant, make you feel comfortable and help you in anything you need. We are glad that we suceed your expectations of your stay and we really appreciate the time you took to leave us a comment about your stay.

We wish you all the health and good vibes for the newborn baby.

With love,
Beachfront Hotel La Palapa

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