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4 - 9 of 641 reviews
Reviewed 7 November 2018

La Ermita is a nice hotel and the staff made it better for us specially the PR girl Miriela. She is sweet, caring and will go the extra mile for you. Prices are good, from the location you have stunning views. From the nearby lake also you can enjoy sunset. highly reccommended! Thank you!

Room tip: higher floors better view
Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank JoseS5671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2018 via mobile

Nice place to go and enjoy the views of the valley, recommended during sunset. There is a swimming pool and food is pretty cheap for a hotel (all hotels of same hotel chain in Viñales had good prices). We tried ropa vieja and shrimps with tomato sauce and it was okish, our experience at Los Jazmines hotel was better.
Tip: there is a lake close to La Ermita southeast direction with awesome views for sunset (road is not in well maintained)

Date of stay: June 2018
Trip type: Travelled as a couple
Thank DavidSMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arleny R, Director de Relaciones Públicas at Horizontes La Ermita, responded to this reviewResponded 5 September 2018
Google Translation

Estimado Cliente:
Le agradecemos por sus opiniones, ha sido ud muy amable al escribirnos.
Esperamos regrese pronto, siempre sera un placer recibirlo en nuestro Hotel.
Muchas Gracias.
Gerencia del Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2018 via mobile

La Ermita
The best place in Viñales !!!
We spend one day on this hotel and it was really good actually I can tell was one of the best places we been in my vacations.very special thanks to all the guys in the hotel . I really recommend this hotel to anyone going to Cuba.

Date of stay: August 2018
Trip type: Travelled with family
Thank Francelc32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arleny R, Director de Relaciones Públicas at Horizontes La Ermita, responded to this reviewResponded 2 September 2018
Google Translation

Estimado Cliente:
Ha sido un placer recibir sus opiniones y realmente el mayor reconocimiento a nuestro trabajo es que sea ud un cliente satisfecho con el servicio y las atenciones de nuestro staff.
Esperamos regrese pronto.
Muchas Gracias
Gerencia del Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018 via mobile

In Viñales there are two sisters hotels La Ermita and Los Jazmines. If you want to stay in a hotel and not in a Casa Particulares you don’t have other chances. The view from these hotels is stunning! The room at La Ermita is good, but...

- the pool is horrible, old and dirty, and used as a public pool
- the restaurant is old, dirty, breakfast is disgusting, no choice of food and very poor quality
- check-in is only at 4pm
- far from the small city centre

if you want to stay in a hotel you don’t have many options in Viñales, so be prepared and don’t be picky. Viñales is amazing, the city and excursions are definitely worth the visit to this unique place

Date of stay: August 2018
Trip type: Travelled as a couple
Thank cixland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arleny R, Director de Relaciones Públicas at Horizontes La Ermita, responded to this reviewResponded 2 September 2018
Google Translation

Estimado Cliente:
Le agradecemos al recibir sus opiniones.
Lamentamos no haber cubierto sus expectativas.
Muchas Gracias
Gerencia del Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2018

Positives
Clean comfy bed
helpful staff
great view
Negatives
The hotel is very very grubby, doors etc feel sticky.Floors poor.Room smelt of urine.Air con dripped on floor all night.Pool is painted concrete all chipping off,appears unfiltered.
Breakfast plentiful but again grubby furniture, cobwebs on chairs this morning.
As so many others mention, very noisy with people blaring radios and hotel loud music in such an idyllic spot nowhere is quiet.
Toilet by bar filthy no soap or loo paper at 11 this morning.
Overall poor value.

Room tip: Choose main building others so grotty
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 384ClareB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arleny R, Director de Relaciones Públicas at Horizontes La Ermita, responded to this reviewResponded 2 September 2018
Google Translation

Estimado Cliente:
Le agradecemos al recibir sus opiniones la cuales tomamos en cuenta para el desarrollo de nuestro trabajo. Lamentamos sus insatisfacciones y esperamos nos visite en otra oportunidad con la certeza de que seguramente ud podra llevar una nueva y mejor imagen de nuestro Hotel.
Muchas Gracias
Gerencia del Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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