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Reviews (388)
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All reviewscastle wallssmall townnice roomsurrounding countrysidesitting roomstaff were helpful and friendlysmall balconiesthese issuespool areapestana hotelsuperb viewshead waiterour honeymoonenjoyed my staybreakfast roomgoatgood size
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8 - 13 of 388 reviews
Reviewed 8 March 2018

"Pousadas de Portugal" is a hotel chain originally started and managed by the Portuguese state in the 1940-ies. Nowadays it is run by the Pestana hotel group.
The main idea is hotels in renovated buildings with a historic past. As the minister who invented the Pousadas, António Ferro, said: "small hotels that doesn't look like hotels".
Castelo Alcacer do Sal is a typical example. But, being a former convent, it is not at all small - it is huge!
Tastefully renovated, keeping much of the old atmosphere and combined with modern deco.

We had a lovely experience with a large room (including a balcony/terrass), comfy beds, all amenities, great public areas, a good bar and a quite descent restaurant.
Staff extremely kind and helpful. We especially remember Felipo, who attended us with utmost care through our evening in the restaurant.
Not in any way expensive, this is a great way to spend some nights travelling in Portugal.
Highly recommended!

  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Vierdank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afonsoalcacer, Gerente geral at Pousada Castelo Alcacer do Sal, responded to this reviewResponded 4 April 2018

Dear Customer,

Thank you for your wonderful remarks, which we have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Best wishes.

Pedro Pinto
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018

Brilliant Pousada with magnificient staff, location, very clean and quiet. Perfect to rest. The view from the Pousada is brilliant and near the center. Unique experience by sleaping on a Castle and visit the cripta with the history from Alcácer.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Tânia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afonsoalcacer, Gerente geral at Pousada Castelo Alcacer do Sal, responded to this reviewResponded 4 April 2018

Dear Customer,

Thank you for your wonderful remarks, which we have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
Best wishes.

Pedro Pinto
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018

A room with a view of the castle walls, town and countryside, great interiors including several lounges, bar and restaurant, quite a lot of historic decor. 10 minutes walk to river with most of the shops and restaurants.

Very good breakfast (limited hot food but more than made up by the amazing cheeses and presunto, several cakes and selection of other produce.

  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank JoeFLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afonsoalcacer, Gerente geral at Pousada Castelo Alcacer do Sal, responded to this reviewResponded 1 March 2018

Dear Guest,

Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Alcácer do Sal.

Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team.

Thank you very much for your contribution and recommendation.
We look forward to welcome you again.

With kind regards,


Pedro Lopes Pinto
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018

Had a lovely rest after our flight from Canada to Lisbon. Room was very comfortable and clean. Staff were friendly. Restaurants and bar service was very disappointing. Breakfast was terrific but dinner had to be returned as the salmon was under cooked.

  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank F8138RSMichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afonsoalcacer, Gerente geral at Pousada Castelo Alcacer do Sal, responded to this reviewResponded 27 January 2018

Dear Guest,

Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Alcácer do Sal.

Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team.

Thank you very much for your contribution and recommendation.
We look forward to welcome you again.

With kind regards,


Pedro Lopes Pinto
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2017 via mobile

We were very impressed during our two night stay here. The staff are very welcoming, the rooms spacious and comfortable and the grounds make you feel like royalty.
We dined one evening and ate breakfast there both mornings. The dinner was one of our best meals in Portugal. The ambience and menu was fantastic!
It was our first stay at a Pousada but won't be our last.

Stayed: November 2017, travelled as a couple
1  Thank Jennifer1463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afonsoalcacer, Gerente geral at Pousada Castelo Alcacer do Sal, responded to this reviewResponded 9 December 2017

Dear Guest,

Thank you very much for submitting your review about your stay where you share your experience at the Pousada de Alcácer.

Our biggest aim is to ensure memorable stays to all our dear guests, and your rewarding words are the best incentive for all the team.

Thank you very much for your contribution and recommendation.
We look forward to welcome you again.

With kind regards,


Pedro Lopes Pinto
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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