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“Nice hotel and friendly staff”
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Triple room
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Very good
44 reviews
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Overview
B and B -
1 Bedroom, Sleeps 2
Ella, Uva Province

Reviews from our community

Very good - based on 44 reviews
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Reviews from our community

Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Dutch first
English first
French first
German first
Italian first
Any
English first
Tharindu...
Wolverhampton, United Kingdom
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice hotel and friendly staff”
Reviewed 14 April 2017 for a stay in April 2017

Hotel was nearby the Ella railway station as well as it was close to many attractions nearby. We got a family room - a room of 5 for Rs. 7500.00, which is cheaper than most of the places. Manager Sonny and the rest of the staff were friendly and helpful. Sonny can speak in Sinhala, English and I heard him speaking some French also. He gives you information about the attractions you can visit etc.

The room was spacious. There is a ceiling fan, sometimes it might get hot in the day time. The attached bathroom was clean and hot water is available. The beds are comfortable. There were 2 mosquito nets but they were not required since there were no mosquitoes. There are suntan chairs outside every room which I saw many relaxing. Wifi was reliable.

The breakfast was delicious. It includes freshly baked pancakes, eggs, toasts and juices.

We will visit again.

Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
1 May 2017
" Thank you for your review _ it was great to have you stay"
Sonny.D.Ranathunga
C E O
Grand Peak Hotel Ella.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandra K
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Photos are deceptive”
Reviewed 12 April 2017 for a stay in April 2017

Positives - The manager is bi-lingual, close to the railway station (only one among may other hotels in the area), free Wi-Fi, and fan in the room.

Needs improvement - Unfortunately, our experience at this hotel was not too grand. We were greeted by a cockroach and a lizard in the washroom. The room held an unpleasant odour (mostly like leaking toilets), the towels were stained so I'd recommend carrying your own towel, the lock on one of the window in the room was broken and this isn't very safe, the mosquito net had several holes in it - fortunately, there weren't too many mosquitoes when we visited, and one of the caretakers had a habit of continuously staring.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 Apr 2017
Dear TripAdvisor community .
This person had reserved 1 Triple Room and 1 Double Room for the 2 days of 8th & 9th April 2017. At their arrival they requested for a room similar to the triple , instead of the double which was a request that there was no way i could full fill according to our room categories & prices . About 2 hrs later they showed up again & asked to serve their Break fast at 6.00 A M. As the kitchen staff starts only at 7.00 Am i kindly explained them that i am unable to full fill their request but provided a quality take away Break Fast instead.All her allegations are false & far from truth.Last 258 Revives of our BOOKING.COM Customers only itself , will prove that all her allegations are totally false. Not a single guest of ours had made this sort of allegations in our decent past against GRAND PEAK HOTEL. As they had not come on an internet reservation they were free to check out our Hotel any time they wanted to. If they were not happy of our Hotel Rooms i wonder why they stayed & enjoyed the facilities of our Hotel for a further 2nd day.
Thanking you Sincerely
Sonny.D. Ranathunga
C E O
Grand Peak Hotel ELLA.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kristin B
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely place”
Reviewed 7 April 2017 for a stay in April 2017

The owner, sonny, is so warm and welcoming and gave us great information about where to go in Ella. Clean rooms and beautiful garden. Great location! Loved it.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Apr 2017
" Thank you for your review _ it was great to have you stay"
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grijskalf
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Super friendly staff”
Reviewed 7 April 2017 for a stay in April 2017

We paid only 70€ for our familyroom for 5 persons. The delicious breakfast ( with freshly baked pancakes, eggs, toasts, juices...) was included. The owner speaks fluently french and english. He gave us the real official rate when we changed our money. Thanks for that.!! Nice place..

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Apr 2017
" Thank you for your review _ it was great to have you stay"
sincerely
Sonny
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shan A
London, United Kingdom
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good spot, very helpful staff”
Reviewed 5 April 2017 for a stay in April 2017

We stayed only for one night at this place. It is close to the train station and is a decent option for a few reasons that I go into below. The rooms we booked were a little basic were clean and functional non the less, with hot water for showering which was great after a 6 hour drive. However, the biggest draw was the owner. He was very helpful with advice and went above and beyond on more than one occasion.

Travelling with children meant we had some concerns about getting to Nine Arch but he was quick to point out another route to our driver which meant less walking. Additionally, he was on hand to help with information I needed on Mini Adam's Peak, which meant I was good to go the following morning. Furthermore, he also charged us a little for water, as the shops elsewhere charge more due to the touristy location. Finally, we needed some late arrangements due to our late arrival and although it was during the evening staff were quick to provide additional bedding to make things a bit more comfortable for our family. From what I gather this owner owns also the Trevene and a couple of other hotels too, so he knows the ropes with regards to the hospitality industry.

Overall I would say the following:

Positives:
Good central location to get to the train station, Mini Adam's Peak, Nine Arch and the main high street in all directions.

Owner was incredibly helpful and on hand.

Rooms were clean and staff were willing to help make any amendments necessary.

Areas to grow:
Rooms were a little basic, but we're non the less functional.

It's worth checking out if you need a clean place INA reliable location with a very helpful owner.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Apr 2017
Dear Sir.
" Thank you for your review _ it was great to have you stay"
sincerely
Sonny.D. Ranathunga
C E O
Grand Peak Hotel Ella.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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