My husband and I went to Royalton White sands for a wedding with a group of people. The wedding day was beautiful and the couple will have amazing pictures, however there were too many issues at the resort. When we checked in, the internet/power was out, so we couldn't get into our room right away and had to come back to have our keys activated. The first 3 days the power was out a few times through out the day, which wasn't really an issue until we were at dinner and had to eat by the light of our IPhones.
My husband and I experienced 2 days without hot water, and by the time someone had came up to look at it, we both just took cold showers.
The biggest concern, was when the power went out, our safe opened up each time. This is where I got the most upset/concerned because our valuables were in there, money, passports, credit cards, etc.
Over all, the trip was OK - we made the best of it, and we hate to complain, but for what we paid, the service and resort did not meet our expectations. This was our first and most likely last trip to Jamaica.
Aldray at the pool bar - hands down best service at the entire resort, and the lady who was the waitress at the Italian restaurant (forgot her name)More
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