I don't usually do bad reviews but I have to warn my fellow Jamaicans and other potential visitors. Jamaicans get a discount for this tour and with that discount comes a discounted customer service experience. I have been to this location twice and both times the service has been horrible. The first time we arrived late and rushed to the boat. We ignored the bad service because we drove quite a distance to get there. The second time I went so that my boyfriend who loves water activities could have the experience of swimming in the lagoon. The service offered by Ms. B (Don't remember her last name but it begins with a "B") was nothing short of just horrible. There was a group of over 25 persons waiting to be stuffed into the boat and when I stated that 25 persons would make quite a large group she condescendingly asked if we wanted a private charter. We asked for our money back and did not go on the tour. When we asked for a refund she shouted to the staff to "give us back our J$3000 and stormed off like a spoilt child. I accept that $1500 person is not a lot of money but it is better to charge more than to give a discount and bad service. I will NEVER visit or recommend this location. Spend your money elsewhere. If you want to experience the lagoon, use another company.
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