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“Large room, amazing view, service is questionable ”

Alpensia Ski Jump Lounge
Reviewed 10 June 2018 via mobile

(Stayed in Jan 2017)

Went there for snowboarding. Great resort for families.

We paid extra for a room with view. Room had a balcony but we didn’t use it because it was cold and snow built up on balcony. Our room faces the slope of course B,C which has amazing view.

Hotel is clean and large size room, much larger than expected. Bed was comfortable but pillows are bad. Breakfast buffet is pricey and we ordered basic room service breakfast instead. There are a lot of convenient stores and restaurants around, so you could eat out which is cheaper and tastier.

The heater in the room was very weird. It looks like you can control the temperature but I don’t think it work whether you turn it up or down. It seems to be automatically adjusted to the room environment. It was too warm / hot for us and we were unable to turn it down. We then opened the balcony door for some fresh air which made it worse as the temperature was automatically adjusted to 30 degrees Celsius, way too hot.

Another reason for the mark down of my rating is the check out process. We were asked to wait in the lounge and will be called to the front desk when it is our turn. However, there were other tourists who ignored their instructions and went straight to the counter and was SERVED FIRST!!! We had wanted to queue at the front desk but wasn’t allowed but they served others who chosen to ignore the instructions. It was a very bitter taste to leave a hotel which we had great experience initially but ended up only remembering the sour experience at the end.

Thank Jade C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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