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Reviews (6 299)
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Reviewed 4 weeks ago via mobile

We visited there as honeymoon.
We also said that to reception staff, and he said they'll prepare some ray and champagne. But it wasn't coming until final day. We visited there 3 days, so little expected, however, it's nothing. The reception staff never said sorry about that until check out. I heard by my acquaintance about this hotels hospitality is good, so that's why we're disappointed. I can't strong recommend to go there honeymoon couples.

Stayed: June 2018, travelled as a couple
2  Thank rumi915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 3 weeks ago

Thank you for choosing Outrigger Reef Waikiki Beach Resort! We value each guest, as we know that you have a choice when deciding where to stay while here in Honolulu on business or pleasure. We strive to exceed our guest expectations by providing a unique Hawaiian experience. Our hosts treat our guests as part of our `Ohana and take pride in making each interaction memorable. Please accept our most sincere apology for the lack of follow up on the champagne. Your feedback is important to us and we appreciate you taking the time to provide this valuable review on your stay. We look forward to welcome you back. Aloha

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Reviewed 4 weeks ago

Get a room overlooking the ocean and enjoy the balcony from any time - early morning until dark with all the activity on the beach and the Ocean. Each minute there is something new and interesting.
The hotel has great Security commencing with the guest elevator service which limits access to the floors to registered Guests only.
RestURANT AND BAR FACILITIES ARE GREAT

Room Tip: end of the hall looking onto the Beach ----23 Series rooms
  • Stayed: June 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank frankjs2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 3 weeks ago

Aloha frankjs2017,

Thank you for choosing Outrigger Reef Waikiki Beach Resort for your recent visit to Oahu!
We are absolutely thrilled to know you enjoyed the view from your balcony as well as the safety practices implemented throughout our resort.

We hope to welcome you back soon! Mahalo Nui Loa!

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Reviewed 4 weeks ago

I live in Hawaii and was fortunate to be able to spend time at the Outrigger with friends who came to visit. I had stayed there many years ago, and it was lovely, and fun, then. To go back and see the rooms, the shops and restaurants blew my mind. The Outrigger has really outdone itself in every area. The rooms I was in with friends were clean, and well kept. The koa wood throughout the lobby, the friendly employees, being steps from the ocean, and having a birthday celebration at the Shorebird restaurant was a dream come true for me and my friends. I heard the Shorebird closed, but there are other restaurants in the hotel or nearby. After all these years, the Outrigger is still among the best.

Stayed: July 2017
1  Thank Jane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 3 weeks ago

Thank you for choosing Outrigger Reef Waikiki Beach Resort! We value each guest, as we know that you have a choice when deciding where to stay while here in Honolulu on business or pleasure. We strive to exceed our guest expectations by providing a unique Hawaiian experience. Our hosts treat our guests as part of our `Ohana and take pride in making each interaction memorable. Your feedback is important to us and we appreciate you taking the time to provide this valuable review on your stay. Thank you for considering the Outrigger Reef Waikiki Beach Resort among the best. We look forward to welcome you back. Aloha

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Reviewed 4 weeks ago

My husband and I stayed here for three nights after a cruise. We have stayed here twice before and absolutely loved everything about it. When we arrived, we discovered that their fine dining restaurant, right on the beachfront, was no longer open. We loved this restaurant and that was one of the reasons we chose this hotel. Also, we always had breakfast in the restaurant next to the pool, and this no longer serves breakfast, although lunch and dinner are delicious!
The room i booked stated it had expansive ocean views, however, we were on the side of the building that is behind another building, so we had views, but not great. Tip: book Ocean Tower NOT Pacific Tower if you want better views. I didn't realise this when I booked.
Pool was closed for over 24 hours due to a private event. We were not aware of this until the night before.
Staff are very lovely and friendly, and the location is wonderful. We just felt underwhelmed this time, especially as we had been there before.

Stayed: April 2018
1  Thank October89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 4 weeks ago

Aloha October89,

Thank you for being a valued return guests at Outrigger Reef Waikiki Beach Resort. We are sorry to hear that your 3rd visit was not up to par. Room preference is normally accommodated specially for our returning guests. Our Ocean View rooms are located on both buildings as you have mentioned. Please feel free to contact us in the future so we can guarantee a room at the Ocean Tower. We also apologize for the inconvenience with the pool closure during your stay.

Although you have kind words for our hosts, we are disappointed that your overall stay was not what you had expected. Mahalo for your honest feedback and we hope that you will give us another chance to provide a much better experience in the future.

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Reviewed 4 weeks ago

Fantastic hotel and the staff couldn’t be anymore polite and helpful, situated on the beautiful Waikiki beach, fantastic restaurant overlooking the beach that had great food that you pick and can either cook yourself or ask the chef to cook it for you, it’s very reasonable that will save you mega $$$$$’s

Stayed: July 2017
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerREEFResort, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this reviewResponded 3 weeks ago

Thank you for choosing Outrigger Reef Waikiki Beach Resort! We value each guest, as we know that you have a choice when deciding where to stay while here in Honolulu on business or pleasure. We strive to exceed our guest expectations by providing a unique Hawaiian experience. Our hosts treat our guests as part of our `Ohana and take pride in making each interaction memorable. Please accept our most sincere apology for the lack of follow up on the champagne. Your feedback is important to us and we appreciate you taking the time to provide this valuable review on your stay. We look forward to welcome you back. Aloha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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