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Reviews (1 499)
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Reviewed 3 weeks ago

Title says it all. Staff friendly and very helpful. For the price we got our room we were very happy. Only issue is that there was consistently between 1 to 3 of 4 elevators out of action. Waited 15 m8nutes one day then took the stairs down 11 floors.

Room Tip: ocean facing rooms have views partially blocked by adjoining buildings
Stayed: June 2018, travelled with family
1  Thank Rastaoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DougOkada, General Manager at Aston Waikiki Sunset, responded to this reviewResponded 2 weeks ago

Aloha Rastaoz,

Thank you for taking the time to share your fabulous review! We are beyond thrilled to hear you enjoyed our ideal location and that you received excellent service from our friendly and helpful staff! We appreciate your kind words and for sharing the details of your stay that made it so memorable. It was a pleasure to have you, and we hope to welcome you back again soon.

Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Great place to finalize our trip. We had 10 people in our group ( 4 adults 5 teens and a child). Stayed one night. Hotel was updated and beds were great condition, rooms and size were great and well worth it. We also requested roll away beds just to make sure all were comfortable. We stayed at another Aston property this trip but this was an upgrade 100%.We also stayed at military resort to the west but coming back to Waikiki this was great . There are resort fees and they do have dvd rentals in lobby I was happy to stay here and would definitely recommend. I parked in zoo parking because we had a large van ( mostly because the “other” Aston property told us there was no parking for the 15 pax van). You have kitchenette and close to beach and food. I would pick this property from ABW..the other property was ok.. (C) this place was ( A-) because the 4 elevators were slow but honestly that was the only fault I would give them. Again from a family of 10 this was great for us.
Mahalo

Stayed: June 2018, travelled with family
Thank michael c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DougOkada, General Manager at Aston Waikiki Sunset, responded to this reviewResponded 2 weeks ago

Aloha Michael c,

Thank you for your review. We are very glad to hear that your group enjoyed your stay with us. Many of our guests enjoy the personal kitchen, ideal location, and amenities that we have at our property. We are not the newest but we do our best to accommodate our guests including a large family of 10. It would be a great pleasure to welcome you and your family again!

Mahalo!

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Reviewed 4 weeks ago

Hotel is in need of remodeling. Location was good and we had a partial view of the beach. Enjoyed the balcony. Noise was a problem. You could hear people talking on the street and the city in general was noisy. Washers and dryers were not on every floor and elevators were slow. Front desk check in clerk was not very friendly. Parking was very reasonable at $20 per day and no problem finding a parking place. The 1 bedroom was spacious with full kitchen and living room but the view of run down apartments and trash around the building next door was not very appealing.

Room Tip: Higher floors would have less street noise.
  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Irene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DougOkada, General Manager at Aston Waikiki Sunset, responded to this reviewResponded 2 weeks ago

Aloha Irene B,

Thank you for sharing your review. We're sorry to hear that you were disappointed with your experience and that the various amenities we offer were not to your satisfaction. We apologize that you were unable to locate our washer and dryer but we do have a set on every floor starting from the 6th-37th floor. We strive to provide great value to our guests through comfortable rooms, convenient amenities, and friendly customer service with lots of aloha spirit. We try our best to make your stay relaxing and memorable and we apologize if this was not your experience. We appreciate your valuable feedback and will share your review with our leadership team for careful consideration and improvement. We hope to have another opportunity to better serve you in the future.

Mahalo!

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Reviewed 4 weeks ago

have rented here for the last 4 years, A+. has everything you need, close to the beach, bus stop. Stay for 3-4 weeks yearly. good deals and close to everything. amenities are there just bring your clothes and everything you need is there.

Room Tip: great views depending on what side of the hotel, mountain and pool views on one side, ocean on the other.
  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank D2206QArichardw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DougOkada, General Manager at Aston Waikiki Sunset, responded to this reviewResponded 2 weeks ago

Aloha D2206QArichardw,

Thank you so much for your wonderful review. We are so glad you had a wonderful stay and that we can be a wonderful home away from home for your family! We are looking forward to having you with us again in the near future.

Mahalo,
Heidi

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Reviewed 4 weeks ago

We stayed in a 2 bedroom suite, bedrooms looked out to the ocean living area looked out to Diamond Head woke up to monkeys and the occasional lion from the zoo. Accommodation was excellent, staff very friendly and accommodating to our requests. Very close to everything including buses, beaches and main drag. I have read about People complaining about the lifts, yes they are not fast as some high expensive hotels but your on holidays so chill. Would highly recommend and definitely will stay again

Room Tip: We were on the 34 floor so we had view from every room, the kitchen was very self contained
  • Stayed: May 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank marystephen2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DougOkada, General Manager at Aston Waikiki Sunset, responded to this reviewResponded 2 weeks ago

Aloha marystephen2016,

We are so glad you enjoyed your vacation stay, and were comfortable in your 2 bedroom accommodations as well as appreciated our beautiful and ideal location. We hope to welcome you again in the future, and invite you to book with Aston Hotels & Resorts directly as this will ensure that you continue to receive updated accommodations and the full spectrum of amenities and services we provide for our guests! Mahalo, and a hui hou (until next time).

Mahalo!

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