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All reviews continental breakfast boiled eggs junior suite pineapple lewers street koi pond complimentary shuttle small pool valet parking within walking distance shuttle bus heart of waikiki beach towels room was large home away from home central location short walk to the beach
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Reviewed 6 June 2018

Stayed here for 5 nights and was a bit disappointed. The rooms were quite good but the breakfast was the pits. I have checked on the cost of this hotel and it is over $400 per night, you would think that a couple of choices of cereal, two choices of fruit, toast, two types of pastries and coffee for breakfast is a bit lousy. On checking in, we were told that there would be a surcharge of USD 25 per day. I enquired about this but they could not tell me what it was for. Apparently this was bought in by the council but it was never enacted into law, so don,t pay it. They can not force you. This applies to all hotels. Someone is making big bucks for nothing.
The staff were all very good and willing to help.It is quite a good hotel. Pity about the breakfadst.

Stayed: April 2018
1  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, Guest Relations Manager at Aqua Oasis, responded to this reviewResponded 24 June 2018

Aloha David;

Thank you for sharing your review. We are happy that you liked our convenient location close to Waikiki beach and attractions, and that our friendly staff made you feel welcome.

We are sorry to hear that the breakfast wasn't to your taste and satisfaction and appreciate your feedback. Your comments will be shared with our leadership team for careful consideration. We hope to have another opportunity to welcome you again for a more enjoyable stay soon.

Mahalo.

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Reviewed 6 June 2018

Hotel is old and has musty, mildew smell. Wish we hadn't booked it. Fortunately only 1 night. Don't understand how it can have good reviews. Never again. Also room was too cold, front desk rep literally told me we couldn't turn the air down because mildew would grow!

  • Stayed: January 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Snickers58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, Guest Relations Manager at Aqua Oasis, responded to this reviewResponded 9 June 2018

Dear Snickers58,
We apologize for your experience during your stay with us. I will have management look into the details that you noted in your review. Also, I will have maintenance and housekeeping work together to make sure that the rooms are free of must and mildew. We kindly ask for another chance to prove that this was not a typical experience for our guests.

With aloha,
Ryan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018 via mobile

Stayed 3 nights for honeymoon. I loved the reasonable price of hotel and everything was satisfying.
Location is very great for sightseeing city streets and it takes approximately 10 minutes to get to Waikiki beach. But we could enjoy shopping like luxury brands and ABC stores while going to beach.
Room conditions was also good. Clean restroom and wide bathtub. They don’t provide toothbrushes set so you need to prepare it by yourself.
Staffs are friendly and attentive to assist guests. When we ask for microwave, they were willing to put it to our room for free.
We liked the breakfast as well. Menu is very simple with breads, cereals and two fruits and we could enjoy Kona coffee which made us feel better every morning.
I highly recommend this hotel! :)

Stayed: May 2018, travelled as a couple
Thank jeongeunp724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, Guest Relations Manager at Aqua Oasis, responded to this reviewResponded 2 June 2018

Aloha Jeongeunp724,

Thank you for such a wonderful review. We are thrilled to hear that you loved every aspect of your stay, and that our staff, accommodations, and location all enhanced the quality of your vacation. We hope to welcome you again soon.

Mahalo Nui Loa!

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Reviewed 20 May 2018

I asked for upgrade as view from the window/balcony was of a construction area (I was charged an extra $20 per night though, which annoyed me). When you leave your charged another fee, I think it was around $25 for each night stayed, which I was unaware of when booking? Havent a clue really what thats about, but maybe it covers the free breakfast (so your paying for it after all its NOT free). Basic breakfast but need to be there early to get a seat as limited seating (we only bothered with the one breakfast).
Pool small/No ocean views. On the plus side, handy to bus/restaurants/shopping and beach within walking distance. Not modern or luxurious, but beds clean and comfy. NIce turtle/fish pond area to sit. There is a lovely man named "Michael" who works here and he assisted us with luggage/tips on where to eat/shopping areas and access to the free shuttle. Seek Michael out if you want any info etc. Hes awesome! If your staying here I would recommend ringing to request a room with no construction views.
Considering the extra $20 a night plus the unknown $25 a night fee, ended up costing more for our family holiday than expected.
If saving/planning another trip to Hawaii, I would most likely stay somewhere closer to the beach area with a view of ocean. I mean if your going to Hawaii.....I want to wake each day to a view of the ocean.

Room Tip: Ring to book a room with no construction view/dont book online
  • Stayed: May 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Jules w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, Guest Relations Manager at Aqua Oasis, responded to this reviewResponded 2 June 2018

Aloha Jules W,

Thank you for your review, we are delighted that Michael was so friendly and made you feel welcome here at the Oasis. We appreciate your sincere recommendations and will take them into consideration. We apologize for the miscommunication about the $25 per night hotel fee. Being that we are a smaller boutique hotel, some views do get to see some construction while others over see Waikiki. We hope to be able to serve you again soon.

Mahalo and Warm Regards

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Reviewed 14 May 2018

The location was absolutely brilliant walking distance to everything you need! Our room was huge, clean and tidy! Continental breakfast was basic but that was all we needed!

The first look of the hotel is lovely with the garden surrounding the lobby with the Koi pond so relaxing.

All the staff were great but would like to thank in particular Maria, Mika and Mark for going beyond our expectations to make our stay and anniversary celebrations so special.

We highly recommend this hotel and we will be back.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Maria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, Guest Relations Manager at Aqua Oasis, responded to this reviewResponded 18 June 2018

Aloha Maria,

Thank you for sharing your review. We are honored to have helped you make your anniversary celebrations memorable and delighted that you enjoyed the Koi pond area. We appreciate your feedback and kind words and will sure to share this review with Maria, Miko, Mark and our leadership team. It would be our pleasure to welcome you again for another fabulous stay soon!

Mahalo and a hui hou (until next time)

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