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All reviews rooftop pool great location ross store infused water boutique hotel small balcony valet parking front desk staff beach towels central location shops and restaurants the royal hawaiian lobby waikiki shopping block microwave
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Reviewed 14 January 2019 via mobile

Beautiful, clean and modern hotel located at the perfect location. Staff are kind and generous. The highlight of my stay was Naoki at the front desk who really went above and beyond to make our stay wonderful.. can’t thank him enough :)

Date of stay: January 2019
Trip type: Travelled as a couple
Thank travellerl5c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 January 2019 via mobile

Long drive with traffic from North Shore. Although we are in heaven, we are still tired from the long hot day of heavenly fun. Arrived to Shoreline and was immediately greet with excellent and brilliant service. Naomi was our front desk dude, he was courteous, professional and generous. He hooked us with a nice room and overall, I would give him a five star service. Thank yiu

Date of stay: January 2019
Trip type: Travelled as a couple
Thank Yan G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 January 2019 via mobile

This hotel is quite amazing from the moment you check in and the moment service was amazing
Had great amenities close to everything literally
Outside are ships and restaurants.special thanks
to Naoki for proving us all the information and also giving us a great time experience very good job.

Date of stay: January 2019
Trip type: Travelled with friends
Thank Xiangcheng43
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2019

My wife and I and young child had a super time at this boutique hotel. The staff were generally friendly and helpful. However, I bumped the lid of a container which broke which they charged me to replace. I believe the container was prone to breaking easily and it was confirmed that it had happened before. I challenged being charged for this expense and was told that the General Manager insisted on it. However, the GM did not take any trouble to address the matter with me. Overall a good experience but this created some unnecessary tension in my opinion.

Date of stay: December 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank peter m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 January 2019 via mobile

This is an old (not in a charming way) hotel. The lobby was updated-modern-fun. The staff were all very friendly and helpful at all hours. The hotel has two fast elevators.

Our floor hallway was colorful, but, unfortunately, smelled of deep-fried seafood. Our room was a good size, but the carpet was filthy--they need a good shampooing, or better yet, ditch the carpet and replace with hardwood floors, which are easier to clean and make for a healthier environment.

The bed was large, but too soft; there were loads of non-feather pillows, which is great for allergy sufferers. The nightstands on each side of the bed both had power outlets--excellent for two people charging phones and devices at beside! The room had a coffeemaker & mini-fridge, and the closet had a hairdryer, iron, and ironing board. Our room had a balcony, which was a nice addition but wasn't very relaxing, as it overlooked a carpark and other hotel rooms.

The bathroom had a shower/tub combo that was free of mold--good job, housekeeping! There was ample counter space, which was great for setting out toiletries during a longer stay. The towels were nice and absorbent. The toilet paper was rough on the bum; the hotel needs to provide guests with soft toilet paper.

The free WiFi worked well. The hotel has a valet carpark for $30 per night.

Though I'd prefer to stay at a nicer hotel, this property is in a decent location amongst the action and just a short walk to the beach. If the price is right, I might stay here again.

Date of stay: January 2019
Trip type: Travelled on business
Thank RoadWrangler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LeilaniL93, Guest Relations Manager at Shoreline Hotel Waikiki, responded to this reviewResponded 14 January 2019

Aloha,

Thank you for sharing your experience with us on TripAdvisor. We are glad you enjoyed interacting with our wonderful staff. We will keep your concerns in mind. We hope you give us another shot on your next Hawaiian holiday.

Mahalo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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