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Reviews (1 168)
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Reviewed 28 May 2018

Located on Lewers St in Waikiki, this location provides a great central location to explore and enjoy Waikiki. There are bus and trolley stops in front of the hotel. Most day trip or Luau buses pick up within a block of the hotel. We arrived early, 9AM and our bags were safely held for us and we began our visit. Our room had a partial view of the ocean and was very quiet. We stayed 5 nights. Checkout was fast and efficient and all the hotel staff seemed genuinely interested in making sure we had a good time. The hotel does have a bar located in the building and also an IHOP. This location is around everything. The hotel is also a favorite of Japanese visitors and we did meet quite a few that did not speak any English. Very polite and many families. This is a great value for staying in Waikiki

Room Tip: Get an upper floor away from the street.
  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank shintz25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo T, Front Office Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded 29 May 2018

Aloha shintz25,

Thank you so much for posting a wonderful review on TripAdvisor along with fabulous 5 star rating. Happy to know you had a great time and our hotel location was the great location and service for your stay. We really appreciate your feedback and hope you come back and visit us one day.

Mahalo,

So'o Tana
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018

Traveled to Hawaii in 05/11/2018 - 05/18/2018

The room was average size with the balconies big enough to fit only one person at a time. There is also quite a bit of noise from service vehicles (ambulance, & police) as they pass by.

If you are okay with the noise, this hotel is located in the middle of everything and all sorts of shopping, restaurants, and the beach is within close walking distance.

They also provide free service of the pink line trolley which will take you all the way up to Ala Moana mall.

This is definitely not a five star resort, but I was very impressed with the cleanliness, location, and friendly attentive staff.

  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Philip V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo T, Front Office Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded 23 May 2018

Aloha Philip V,

Thank you so much for posting your review on TripAdvisor along with your 4 star rating. We really appreciate your wonderful feedback and great compliments about our hotel, location and friendly attentive staff. I will surely share the great review with the team. Mahalo again and are looking forward to your return visit.

Mahalo,

So'o Tana
Front Office Manager

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Reviewed 9 May 2018

Recently I and my wife stayed in the Ohana Waikiki Malia for seven nights. My sister also stayed here in another room. Her view of the ocean was better than ours. The location is in the middle of everything. The staff was Super, they helped us several times. Thanks to Pam and all the staff. We enjoyed our stay and our vacation. Roy A

Room Tip: Get the ocean view
  • Stayed: May 2018, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank royavery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo T, Front Office Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded 22 May 2018

Aloha royavery,

Thank you for your 4 star rating posted on TripAdvisor. We really appreciate your wonderful feedback. Glad you, your wife and sister enjoyed the vacations. Thanks for acknowledging our staff with their great services and especially Pam. I will surely share the great review with the team. Thanks again and hope to see you on your next visit.

Mahalo,

So'o Tana
Front Office Manager

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Reviewed 9 May 2018

We stayed here two nights while visiting Oahu. The hotel is average. Good room size and it had a balcony but it was very small, only one person could be out there at a time pretty much. It had a nice view if you were on a high level; we had a view of the mountains which was nice. The price was great and you get what you pay for so we weren't expecting a 5 star resort. The great thing about the hotel though is that it is in perfect walking distance to just about everything! They have a small pool and hot tub which was surprising for being in the center of the city. There is Thai restaurant and a Irish pub right outside the hotel that we recommend if you are into those kinds of things. Also a ihop and sports bar is attached to hotel.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank dmhowach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo T, Front Office Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded 22 May 2018

Aloha dmhowach,

Thank you so much for posting your review on TripAdvisor. We really appreciate your wonderful feedback. We are happy to know that the hotel was perfect for your stay and with all the great amenities. Of course the greatest benefit is that we are few minutes away from everything. Thanks for choosing the OHANA Waikiki Malia by Outrigger and we hope one day you come back to visit us.

Mahalo,

So'o Tana
Front Office Manager

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Reviewed 3 May 2018

What an unexpected gem the Ohana Waikiki Malia turned out to be. Although this is definitely not a 5 star hotel, the service is what you get at a 5 star hotel.

We stayed there for 4 nights. Firstly the location is great. It's a 2 minute walk to the main street (with all the shops and restaurants) and you can use your room key to travel around on the Pink Line bus which actually drops you off opposite the hotel.

We arrived before noon - but the gentleman on reception got us checked in right away. The room is nothing special, but the beds and pillows were very comfortable, the water pressure was great and the water was hot. Each day at reception they had a bowl of flowers and bobby-pins so that you could put a fresh flower in your hair. A simple but unexpected touch.

Every member of staff that we interacted with at the hotel was incredibly friendly and helpful. We weren't leaving for the airport until 7pm and because the hotel was so busy, we weren't able to get a late check-out. We had a snorkelling trip booked for that morning and Roy offered to store our luggage for the day and explained that he could offer us the use of a complimentary hospitality room later that afternoon so that we could come back and shower and freshen up after our snorkelling adventure before heading to the airport. That was something that we didn't expect but made a huge difference to us before we started out 17 hour journey home.

We had mentioned that we'd head down to the beach for a last drink at sunset before coming back to grab our luggage and taxi to the airport. We walked into the hotel lobby and Tony (the bell-hop) already had our luggage out of storage waiting for us - along with a taxi. Now that is service above and beyond expectation.

I wouldn't hesitate to stay here again or recommend it to the budget conscious traveller.

  • Stayed: April 2018, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Bella6302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Soo T, Front Office Manager at OHANA Waikiki Malia by Outrigger, responded to this reviewResponded 4 May 2018

Aloha Bella6302,

First and foremost I want to thank you so much for the generous 5 star rating and fabulous review posted on TripAdvisor. It's so great to hear about our guest's wonderful experience and it makes us feel so good to know that the service we provided have exceeded your expectations. I will definitely share the great feedback with the team especially Roy and Troy.

It has been our pleasure having you as our guest at the OHANA Waikiki Malia by Outrigger. On behalf of our entire staff, we thank you for allowing us to host you and are looking forward to your return.

Mahalo,

So'o Tana
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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