Pros- Very clean, historic and nice building.

Cons- Booked a King bed room for my wife and I a month prior for our anniversary. Showed up to the hotel to be told they were overbooked and a King room was not available. Some communication would have been nice prior so we can find an alternative option. But no. My information was on file. The point of the king bed was for my wife and I to share a bed. Anyways we were offered a lesser room (instead of an upgrade) with two full size beds and told our stay would be discounted for the inconvenience when we checked out. She said she would put a note on our account. We reluctantly took it as it was getting later in the afternoon and we had dinner reservations and no time to get another room.

The following day at checkout a different desk person said there was nothing they can do for us with a discount because we paid through a booking site (like 99% of normal people). We feel lied to and misled. I advise anyone booking at this hotel to not have any expectation of getting when you purchase. They will lie to you to appease you when you’re unhappy about the bait and switch and then they will lie to you when they say that can’t do anything to rectify the matter. There is always a solution when it comes to customer service and The Richardson Hotel failed miserably.

Aside from lack of communication on my room availability, lying, baiting and switching, not having a room fridge and being stuck with two small beds for my anniversary the hotel room was clean and nice

Astounding renovation of a huge iconic property in Buffalo. Beautiful spaces. Each room different. Watch the movie on the ground floor about the history of the property. Serene spaces. A one of a kind unique property. We ordered a refrigorat a cost of 25 dollars. This saved us from the mostly closed hours at the bar. Breakfast was free and good with a perfectly adequate selection. Free parking.

My wife and I traveled to Buffalo for my aunt’s 90th birthday we made reservations at the Richardson Hotel ( 400 Forest Ave) the old mental hospital. After traveling all day we arrived on June 26 2024 to a room with an air conditioner that did not work the window in our room did not open the temperature in our room was over 80 degrees, We complained and requested a different room, we were told no other room was available but that they could provide us with a fan which they did, we both had a miserable nights sleep, the next morning I was going to take a shower and noticed tooth paste on the bottom of the tub, apparently the guest before brushed his or her teeth in the bathtub. But at any rate the bathtub was not cleaned. We complained and then checked out we went to another hotel. If any of my friends or relatives are traveling to Buffalo we don’t recommend this hotel. Stay somewhere else..

Martin & Carol Harrington
Bradenton, Florida