Astounding renovation of a huge iconic property in Buffalo. Beautiful spaces. Each room different. Watch the movie on the ground floor about the history of the property. Serene spaces. A one of a kind unique property. We ordered a refrigorat a cost of 25 dollars. This saved us from the mostly closed hours at the bar. Breakfast was free and good with a perfectly adequate selection. Free parking.
Dear Michele,
Thank you so much for taking the time visit us at the Richardson and to write us such a wonderful review! We greatly appreciate your business and kind words and hope to see you again very soon!
My wife and I traveled to Buffalo for my aunt’s 90th birthday we made reservations at the Richardson Hotel ( 400 Forest Ave) the old mental hospital. After traveling all day we arrived on June 26 2024 to a room with an air conditioner that did not work the window in our room did not open the temperature in our room was over 80 degrees, We complained and requested a different room, we were told no other room was available but that they could provide us with a fan which they did, we both had a miserable nights sleep, the next morning I was going to take a shower and noticed tooth paste on the bottom of the tub, apparently the guest before brushed his or her teeth in the bathtub. But at any rate the bathtub was not cleaned. We complained and then checked out we went to another hotel. If any of my friends or relatives are traveling to Buffalo we don’t recommend this hotel. Stay somewhere else..
Martin & Carol Harrington
Bradenton, Florida
Dear Guest,
Thank you for choosing to stay with us at the Richardson and taking the time to provide such helpful feedback. We sincerely apologize for the inconveniences you faced during your stay and can assure your that your comments have made it to both ownership and management. The housekeeping staff will be made aware of your comments as well as we strive for the highest level of cleanliness for all guests. As a courtesy to you, we'd like to extend a redeemable discount on a future stay with us. Please contact (301) 452-1467 for further information about the aforementioned discount. We hope to see you again in the future!
I stayed her with a block of other guests as part of a family event.
The building is in a strange location; it is on the campus of a psychiatric center. The nearby neighborhood is kind of sketchy but nicer spots are not too far either.
The rooms are large and the building is architecturally interesting. Unfortunately, the hallways are wide and very noisy. It is hard to get a good nights sleep with all the noise in the hallways.
The real problem was that I returned the next day after checking in in the afternoon after having Ben at a family event in the morning. When I got to my room, it would not open so I went to the front desk where they informed me that I was only supposed to be there for one night. There’s no way I would’ve made a reservation for only one night, since the family event was going through the whole weekend. Be it as it may, they told me that the hotel was going to be full that night and I had until 3 o’clock to get out of the room. They made no effort to try to find another place for me to be. They made no apologies about any possible misunderstanding. And I found myself having to scramble to find a place to stay that night. By the way, when I checked in, they never asked how many nights I was staying. If they had asked that simple question I would’ve found another place so that I didn’t have to switch in the middle.
There are lots of places to stay in Buffalo, this would not be one of them I would recommend.
Dear Guest,
Thank you for choosing to stay with us at the Richardson and taking the time to provide such helpful feedback. Part of what makes the building unique is that it was a former psychiatric hospital that was converted to a hotel, but I understand your concerns about the sketchiness of the surrounding area and we are currently working on figuring out a security situation so all guests feel safe. We sincerely apologize for the inconveniences you faced during your stay and want to make this situation right. Please contact (301) 452-1467 to figure out a solution that appeases you. We hope to see you again in the near future!
A lovely hotel, it was built in the late 19th Century and features 15” high ceilings and two enormous towers as well as grounds designed by Frederick Law Olmsted. Also walkable to to Buffalo’s terrific modern art museum, and with a very helpful staff. Interestingly, the building was originally the home of the New York State Home for the Insane—what could be more unique!
Thank you for taking the time to visit us at the Richardson Hotel and writing us such a ravishing review! We hope to see you again soon!
The front desk staff were terrific and the room was quite comfortable but the place is really odd and everything feels a little off. The restaurant and bar weren't open (on Memorial Day weekend!), the heat was actually on in the long hallways, and the Christmas decorations were still up out front. It was great being able to walk to the local art museum and Elmwood Avenue.
Dear Guest,
Thank you for choosing to stay with us at the Richardson and taking the time to write such helpful feedback. The Christmas decorations you mentioned are actually art pieces by local Buffalonian artists, but have since been removed as we recognized they did in fact appear to provide a Christmas decoration vibe. We sincerely appreciate your business and hope to see you again in the near future!
