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Sheryl P
Aubrey, Texas

Nothing to complain about

5.0 of 5 bubblesReviewed 24 Jun 2021
We stayed for just one night and didn't use any of the additional facilities (pool, fitness room). However, what we did experience was excellent.

Staff was friendly and efficient. Room was large, clean, comfortable and quiet and included a mini-fridge and a mini-microwave. Bed was great. Location was very near our next-morning activity. Everything was fine.

Thanks, La Quinta!
Date of stay: June 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 24 June 2021

Came in late on the train from Washington so I was happy to have this room ready for me at 11pm at night. I had a 10th floor king bed room near the north stairwell which was roomy enough and pleasant to stay in. Good blackout curtains and a nice bathroom, wonderful A/C and a roomy closet.

TV is acceptable enough, channel selection was fine, though I was disappointed that I couldn't hook up my Apple TV to it because of a prompt-based wi-fi terms screen. Other than that, wi-fi did work very well when I needed it.

Night staff was very pleasant to deal with and I asked at check-in if I would be able to stay a couple of extra hours and they told me it would be okay without charge due to it being a low check-in Tuesday...but then had to leave a half-hour after check-out time despite that promise because the morning/afternoon staff overruled them with a threat of an extra half-day charge because they deemed it actually 'busy'. It included a call on my room phone to urge me out, which was completely unneeded. So communication could be improved there.

As a non-smoker, I should note that the hotel is very aggressive about their no smoking policy, with a large fee if they sense there was smoking in your room, both of the cigarette and that other smokable plant variety. Good for us non-smokers for sure as it assures you few will violate THAT rule.

Besides that, which knocks off a dot for me, I was happy with my stay overall.

Room tip: 10th floor is good, quiet enough, got a nice king room next to the staircase.
Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
Thank MrSchimpf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 June 2021

We paid over $150 for a room with 2 queens. At check in, there was confusion about what room we were going to be given even though we arrived after 9pm which was well after allowable check in. Finally they settled on a room but first needed to "take the equipment out". The room smelled like smoke. We had 2 young kids who were exhausted after a hot day at Six Flags, so we just dealt with it. The breakfast is a sad bag of soggy squished muffin (all 4 of ours were squished), apples (some bruising), a nutrigrain bar and 4oz bottle of water. I would have preferred that they reduced the price slightly as we just bought breakfast at the Dunkin in the parking lot. Our bed was not very comfortable and the pillows were well past their prime- very lumpy and flat. The staff was pleasant, but we won't be going back. The pool was a highlight for the kids though. Not worth the price.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank MainiacWillTravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 May 2021

Hotel advertises continental breakfast but does not actually offer it. TV has very few channels if it works at all. Internet is good and the rooms are nice and kept clean. Had I know what I was actually getting for the price charged I would have gone somewhere cheaper.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank stephanieD7231
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 May 2021 via mobile

Stayed at the La Quinta in Springfield and when we first checked in the staff seemed annoyed and weren’t friendly at all definitely shouldn’t be working in customer service also the sheets were dirty and had cover up on them and were all wrinkled clearly slept in and not changed

Date of stay: May 2021
Trip type: Travelled with family
1  Thank dom123456789101112
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas Plunkett, Owner at La Quinta Inn & Suites by Wyndham Springfield MA, responded to this reviewResponded 3 May 2021

I am truly sorry you had these issues. I do hope to you give us another chance in the future. Meanwhile I will work with our staff to improve our interactions with guests.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2021

The double room was clean and the space was average. Then a loud group was placed next door to my room with a loud pet and screaming children. I went address them but another person was already in the hallway speaking to them about it. I scheduled a time to swim thinking my family would be alone due to the pandemic but two other families showed up so I left out the area Checked out early because I could not take the noise. Told staff when checking out and waiting for the manger to get back with me.

Date of stay: April 2021
    • Value
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Review collected in partnership with this hotel
1  Thank lharri598202
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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