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Lisa M
North Easton, Massachusetts

Great value!

4.0 of 5 bubblesReviewed 06 Jan 2020
We stayed here to visit Bright Nights at Forest Park and were pleasantly surprised. The location was perfect and the restaurants and basketball hall of fame proximity were an added bonus. The room was very clean and we had plenty of room. Beds were comfortable and the amenities fantastic. Keurig, microwave and fridge in the room were great. Will definitely stay here again.
Date of stay: January 2020
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kianichilton, Executive Assistant at Hilton Garden Inn Springfield, MA, responded to this review
Responded 08 Jan 2020
Hello, We thank you for staying with us and look forward to seeing you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 3 January 2020

I wanted to treat myself to what I figured would be a "superior" stay for my personal New Year's celebration based on the brand name. I could have stayed at my favorite choice and fared much better. On the positive side: the property is very clean; and (except for New Year's Eve, which is understandable) generally quiet. The walls, however, are quite thin. You can hear every word your neighbors are saying and what they are watching on TV (and more). For the price paid one would imagine that breakfast would be included, but it is not. Frankly, the quality of food is not superior, nor are the choices available. Essentially you are paying for the two guys who will cook eggs to order for you. The server, however, was extraordinarily nice and extremely attentive. Sadly, though, there were also issues with appliances and the furnishings in the room which should not exist in a facility that carries a supposedly prestigious name. Advice: search nearby. There are other facilities which can offer just as much for quite a bit less, including access to all of the local attractions with very little effort and travel time.

Date of stay: December 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Brian H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kianichilton, Executive Assistant at Hilton Garden Inn Springfield, MA, responded to this reviewResponded 3 January 2020

Hello, We thank you for staying with us and look forward to seeing you again and making it right!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2020

We have stayed at this hotel several times. It’s very clean and the front desk is cordial. They also offer breakfast at a small fee. It’s right across from the MGM casino so it’s convenient. Rates are good. I would recommend.

Date of stay: December 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
2  Thank Seamus W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kianichilton, Executive Assistant at Hilton Garden Inn Springfield, MA, responded to this reviewResponded 3 January 2020

Hello, We thank you for staying with us and look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2020

Convenient, friendly, and secure in the heart of the city. Definitely a plus to have UNO’s room service availability. All hotel spaces and amenities have been upgraded beyond the usual experience expected.

Date of stay: December 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Vacation11156545366
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kianichilton, Executive Assistant at Hilton Garden Inn Springfield, MA, responded to this reviewResponded 3 January 2020

Hello, We thank you for staying with us and look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2019

The overnight stay was delightful. The staff were helpful. The breakfast was the best ever at a hotel....almost like home. Everything was clean and tidy. I have absolutely no complaints. Everyone should stay here if you're in the area and in need of a bed!!

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank CasualJo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kianichilton, Executive Assistant at Hilton Garden Inn Springfield, MA, responded to this reviewResponded 3 January 2020

Hello, We thank you for staying with us and look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2019

I can’t say enough about this hotel. Rooms were clean and comfy, every person staffed was friendly and helpful, pool and hot tub was perfect, breakfast was delicious!! The hotel is also only 1/2 mile from the casino.

Date of stay: November 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank daisy67Ri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kianichilton, Executive Asst at Hilton Garden Inn Springfield, MA, responded to this reviewResponded 12 December 2019

Hello, We thank you for staying with us and look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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