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Carol G

MGM

Review of Mgm Springfield
5.0 of 5 bubblesReviewed 16 Oct 2020via mobile
I recently visited your casino and loved it! MGM is the only place to play! The architecture of your building and the surrounding area is gorgeous. Everyone was friendly, professional and taking extra security precautions overall as well as with COVID-19. Thank you for such a wonderful experience. For me there’s no where else to play!

Carol G.
Date of stay: September 2020
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace Marcano, Other at Mgm Springfield, responded to this review
Responded 18 Oct 2020
At MGM Springfield, we believe that every experience should be a fantastic experience! Thank you for giving us the chance to serve you. We are grateful for your comments about our beautifully decorated resort, attentive and friendly staff and health and safety precautions established. We are grateful for your review, value your recommendation and anxiously await your return for another memorable experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 6 October 2020 via mobile

I wish they had a dominoes tournament will probably bring more business especially located in a good area of Springfield, if the prizes are right I’ll will bring customers just because I want Springfield to be a good town especially for people outta town

Date of stay: September 2020
Trip type: Travelled with friends
Thank 969noelt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace Marcano, Other at Mgm Springfield, responded to this reviewResponded 6 October 2020

Thank you so much for taking a moment to share your recommendation of MGM Springfield. We also appreciate your suggestion of adding a dominoes tournament to further improve our overall local and non-local guest satisfaction. We will be sure to share your suggestion with the respective leadership team to take into consideration as we make improvements for the future. We would love to enjoy your company at MGM Springfield soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2020 via mobile

Springfield is the place everyone has driven thru, but very few have been to.

That has all changed with the addition of the MGM. Block by block you see the changes and impact it has. New and refurbished buildings, new spots to eat and shop.

Even if you don't gamble its a great spot for a drink or grab something to eat as you explore the city.

Date of stay: September 2020
Trip type: Travelled with friends
2  Thank bostonjeff77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace Marcano, Other at Mgm Springfield, responded to this reviewResponded 30 September 2020

It is delightful to see you recommending MGM Springfield as a great addition to our city of Springfield. We are so glad to know you have enjoyed the many wonderful experiences this city has to offer. Thank you for sharing your lovely review. We look forward to welcoming you back and enjoying your company again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2020

Traveled up from Ct to stay the night for the BigE. Perfect. By the way this was last year before all this Corona crap. Anyway they offered buses over to the Big E which was awesome. We walked the casino and stayed the night both were comfortable. I will are all in our 50s and pretty much look at least in our 40s the constant check in the casino is a bit crazy since we all had drinks in our hand, but we survived. The rooms were very nice and comfortable. But as usual hotels that offer something that people want this goes for the two Ct casinos the hammer ya when it comes to room. So this year if the Big E does happen we may be looking for a hotel down the road. No offense but $300 to $400 bucks is a bit much for one night. I will say it was a nice place though.

Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
Thank Steamer65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2020

Do not stay here..in my opinion they don’t the highly trained security they say they have for such a high crime area. My partner was brutally attacked inside..they mislead us in feeling safe to go there..stay away from this place

Date of stay: September 2019
1  Thank Debbiloft69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 March 2020

Stayed at mgm hotel on the 10 th of March 2020 the hotel was great no problems at all. Was in casino for hours walked by security more times than I could say talked to a woman from security she was reading my tee shirt tell me she liked it she was wonderful. Went to spin the big wheel with my sister and was at back side of wheel the gentalman let us know he had 22 spins so we went to front of wheel and spun when done was going back to play but was stopped by security the same man we had walked by I don't know how many time he asked for ids we asked why and told him he just watched us spin the wheel he said and insisted we show him ids my sister had hers mine was in hotel room he then said you can leave I said no I have walked by u a number of times and now u stop me we asked to speak with his boss he said do u really want that and called someone over the kid that showed up said no on the floor go to ur room and get ur id so we started to the room being followed. We are two woman in our 50 being intimidated by more than one security guard walking to hotel to Waite for me to go to my room and come back. So I go to my room and go back down now there are three guards are you kidding me. I will never stay in a establishment where there is no control over security. I have security at my business and would fire anyone that tries to intimidate anyone. I hope manager of mgm trains his people and let's them know you can't bully people very bad for business.

Date of stay: March 2020
    • Value
    • Sleep Quality
    • Service
2  Thank Lmliquor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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