Our stay was perfect for our needs. The room was quiet, comfortable, spacious, and well-appointed, with cozy beds and pillows despite it being located in front of the elevator. Both the rooms and the hotel itself were clean and modern, providing a pleasant atmosphere. The breakfast was satisfactory and rounded out an overall great experience.
Huge kudos to the reception team—both women were incredibly professional, which is something that's often lacking nowadays!
Dear Giannina S,
Thank you so much for your wonderful feedback! We're thrilled to hear that your stay was perfect for your needs. It's great to know you found the room comfortable and quiet, even with its location. We take pride in maintaining a clean and modern environment, and we're glad you appreciated it.
We're especially grateful for your kind words about our reception team. They work hard to provide excellent service, and it's always rewarding to hear that their efforts made a positive impact on your experience.
Thank you for choosing us, and we hope to welcome you back soon!
My family had an outstanding stay that surpassed our expectations in every way. Due to a schedule change on my part, I had 3 rooms reserved for 2 consecutive nights under 6 separate reservation numbers. The Holiday Inn reservation call center told me this was necessary because the hotel was fully booked and we would have to check-out in the morning and switch to different rooms, which would have been a huge inconvenience. We arrived at the hotel on a very busy weekend when several local events and college graduations were taking place. Jess at the front desk immediately recognized that my original booking was not ideal and discussed it with the hotel general manager. He was able to merge our reservations so we did not have to change rooms. It took some time to process all the changes, and through it all Jess was very friendly, patient, and acted with great poise. Our rooms were updated and very clean and comfortable. I slept better on the mattress and bedding than I have at other higher end properties. The rooms were quiet and we had no issues with excessive noise. Parking was convenient. Overall, an excellent property!
Dear Rachel B,
Thank you so much for taking the time to share your comments with us, and for leaving such wonderful feedback! It means the world to see how much you have enjoyed your stay with us. I will be sure to share your experience with Jessica at the front desk and the rest of the Team, it will surly make their day. We look forward to seeing you again soon and delivering another exceptional stay!
Thank you!
The property is modern and in good shape. The staff was friendly. The breakfast was pretty good, too. It's conveniently located within a few blocks of the Naismith Basketball Hall of Fame, MGM Springfield Casino, MassMutual Center and the Springfield Museums. What more could you want? I'll tell you, actually: a room that actually got dark at night. We had a corner room and light crept around the curtains on both sides; the smoke detector flashed like a strobe light every few seconds, and it was like a spotlight was shining in under the door. Aside from that, we enjoyed our stay.
Dear JB81ontheroad,
We are so glad you joined us at the Holiday Inn Express in Springfield / Downtown during your recent visit. Thank you for taking the time to leave a positive feedback about your stay except for the flashing smoke detector. It pleases us to know our service was friendly, rooms were clean, breakfast was satisfactory. It will be wonderful to see you again the next time you are in Springfield. Our team will happy to welcome you back!
Thanks again.
Staff was extremely accommodating and polite. From early check in to late check out options. Breakfast was great. The new pool rules I was a little concerned but it seemed like everyone followed them. The rooms were exceptionally clean as well. It was also pretty quiet considering there was a gymnastic dance and hockey all this weekend. We will be back
Dear Explore18889178474,
We are so glad you joined us at the Holiday Inn Express in Springfield / Downtown during your recent visit. Thank you for taking the time to leave positive feedback about your stay. It pleases us to know our team member service was friendly, rooms were clean, and breakfast was satisfactory. It will be wonderful to see you again the next time you are in Springfield. Our team will be happy to welcome you back!
Thanks again.
This hotel is clean and comfortable. It's in a central location. The staff is fabulous. They are courteous, helpful, and friendly. Security helped me when they saw me struggling with my ridiculous levels of Tonya Mcwad/White Lotus levels of luggage. Parking isn't the greatest. I had to park around back and then roll said luggage a pretty long way around the building to get inside. Random people mill about around the small parking lot. I made sure I took everything in my car inside in case it got broken into. Everything about the hotel is great, except the parking situation.
Dear Sarahmckitty,
We appreciate your feedback and thank you for taking the time to submit such a positive review. We are so pleased to learn that you enjoyed your stay with us, and the service provided by our Team especially the security guard on duty. Please except my apologies for the limited parking area that was adjoining the hotel. Please keep us posted as to when your travels bring you back into the city of Springfield.
